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IT Applications Project Manager / Technical Solutions Manager

Project Planning & Execution ~ Financial & Cost Analysis ~ Process Improvements

Vendor Evaluation, Selection & Relations ~ Team Leadership ~ Contract Administration

• Seasoned IT career spans coordination of multimillion dollar projects, facilitating cooperative vendor relations, and leading teams in achieving project and program goals according to fiscal, timeline, and quality criteria.
• Considerable talents in project plan development including schedule, risks, estimates, and expenses.
• Excel at interfacing with stakeholders to propel forward-moving efforts across multiple initiatives concurrently.
• Outstanding skills in effectively and efficiently managing personnel, budgets, and strategic plans.

• Well-versed in change management, risk identification and mitigation, resource development, and guiding initiatives throughout SDLC with specialization in retail supply/warehouse management systems (WMS).
• Able to align, coordinate, empower, and guide cross-functional teams in accomplishing objectives and meeting deadlines in a fast-paced and diverse environment.

Lowe's Companies, Inc. Mooresville, NC, 1996 2017

IT Software Engineering Manager 2014 2017

         Spearhead multiple warehouse management solutions with an emphasis on achieving seamless integration with cutting-edge merchandising, inventory, financial, and transportation systems.

         Respond to requests for system enhancements, coordinate new software projects, and maintain productive vendor relations for timely and quality-focused systems support and maintenance.

         Manage ongoing tracking of open PBIs/PKEs, prioritization of maintenance changes for monthly releases, monthly maintenance cycle for on-time delivery of fixes, and reporting of performance metrics to executive management and IT leadership.

         Orchestrate full-scope technical aspects of projects including cost estimates, resources, vendor relationships, contract negotiations, licensing, SOWs, and delivery of systems.

         Constantly ensure warehouse management systems comply with regulatory and security criteria.

         Facilitate all key technology decisions for projects including application platforms and selection of new end user devices such as LRTs, truck mount scanners, tablets, and printer models to meet business needs.

         Proactively collaborate with project managers, PMO managers, and other IT engineering groups to meet specific needs pertaining to infrastructure, database, network, and end user devices.

         Planned, structured, and led $15M upgrade of Red Prairie DLx WMS, effectively controlling design & development phase featuring $50M IT budget & $150M overall budget for new automated distribution center.

IT Service Delivery Manager 2012 2014

         Directed team of 40+ in maintenance and support of more than 40 supply chain systems encompassing transportation, demand management, inventory replenishment, and distribution.

         Ensured Managed Services vendor adhered to performance and quality metrics for maintenance and support.

         Accurately tracked and reported maintenance and support performance metrics on a monthly & quarterly basis.

         Provided 24/7 support for issues and outages, and reduced open incidents each month by almost 50%.

         Performed in-depth root cause analysis to slash critical system outages from more than 20 each month to <10.

         Amended deficiencies to decrease open PBIs across systems from 200+ to less than 100.

         Motivated, mentored, evaluated, and guided staff in career advancement processes.

         Governed maintenance/support contracts for 10+ supply chain-related vendors.

Continued ►

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Professional Experience (Lowe s) continued

IT Applications Project Manager 2006 2012

         Commanded team of 14 in fulfilling maintenance and support activities for more than 10 supply chain management applications.

         Championed efforts to lower monthly open incidents by 25% and curtail open PBIs across all distribution systems by 30%.

         Project-managed implementation of Majure Data s RF Navigator WMS in three millwork door and cabinet manufacturing facilities, successfully replacing paper-based method; governed project throughout SDLC including platform decisions, project plan, network infrastructure, end user devices, estimates, team progress monitoring, change requests, testing, QA, security, and regulatory compliance.

         Implemented Red Prairie DLx WMS in 15 flatbed distribution centers requiring flawless leadership of four C/Unix programmers, 20 mainframe programmers, third-party consultants, and Red Prairie team for system development, integration, testing, and deployment.

         Successfully installed Red Prairie WMS on AIX platform with UDB database including over 300 customizations to fit business needs; held accountability for all project phases spanning cost estimates, scheduling, status reporting, change requests, system and UAT testing, performance tuning, quality assurance, and rapid defect resolution.

         Fostered, nurtured, and maintained strong vendor relationships with Red Prairie and KSA consulting to support successful project delivery.

Senior Systems Analyst 2000 2006

         Launched three new Transload distribution centers to enhance inventory management and save millions of dollars in import transportation costs and port fees.

         Aligned, mobilized, and directed team of 14 through entire SDLC to make changes to ~150 COBOL programs and related JCL to support new distribution center processes.

         Expertly coordinated full-scope SDLC for NCR Teradata Demand Chain Management system to facilitate seasonal sales profiling, vital to accurately forecasting and determining inventory needs.

Senior Programmer Analyst 1998 2000

         Steered implementation of new vendor management system within rigorous schedule and financial requirements by proficiently directing 15 analysts and developers throughout SDLC.

         Directed team of 10 resources throughout all project phases for new merchandising system delivered on time and within budget.

MIS Analyst I 1997 1998

         Deployed new inventory replenishment system including large client server application and extensive batch processing to integrate with IBM s Inforem application.

Programmer 1996 1997

         Developed, tested, and implemented multiple COBOL programs and JCL changes to support supply chain business needs.

         Independently handled nine-month-long project throughout life cycle to create new store bin labelling solution.

Bachelor of Science in Computer Information Systems, magna cum laude

Tarleton State University, Stephenville, Texas

Microsoft Office Suite, Microsoft Project, JDA Warehouse Management System, JDA Labor Management System, Schaefer WAMAS, COBOL/JCL, BMC Remedy, IBM Rational/Jazz, Clarity