• Dynamic Leader who offers talents in Team Building, Training / Development, Financial Analysis, Business Development, Strategic Planning, Marketing, Public Relations, Data / Records Management, Customer Service, and Regulatory Compliance; contributes a background in Real Estate, Mortgage Loans Administration, Community Education, and Conflict Resolution; and exhibits a keen ability to see the big picture at all times.
• Top Performer who can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a significant competitive advantage within diverse markets.
• Excellent Communicator who builds and sustains synergistic relationships with senior-level management, operational / business teams, stakeholders, and customers, and leads staff by example and with integrity.

Business Leadership ￨ Finance

  Capitalized on the opportunity to lead and / or support forward-thinking business and financial operations within fast-paced environments, including identifying operational needs in alignment with daily objectives, reviewing and updating data and records to optimize success, and investigating potential risk to the company.

  Ensured strict compliance with regulatory standards and internal / external guidelines to achieve core initiatives.

  Demonstrated sharp analytical abilities toward accurately reviewing financial status and reports, handling program auditing, reviewing and evaluating credit information, assessing fraud, and mitigating risk as required.

Team Building ￨ Coaching / Mentoring

  Strategically steered recruitment efforts for a solutions-focused team of customer service representatives, and further coached and mentored staff on business operations, as well as managing cross-functional teams.

  Built and sustained productive business operations by training and mentoring top-performing associates, including focusing on critical continuous improvement, operational integration, and professional assessments.

  Maximized use of operational resources to attain objectives by planning and prioritizing daily workflow / tasks.

Customer Service ￨ Communications

  Optimized services delivery by providing all-inclusive customer service, including proactively assessing individual needs, as well as efficiently addressing and / or resolving issues as required (e.g. exxxxxxalating issues).

  Regularly liaised among senior-level management, law enforcement, public- / private-sector teams, and regulatory agencies to continually ensure business goals aligned with standards and held a competitive edge.

  Cohesively managed difficult situations and / or project issues among team members to guarantee desired results.

Community Relations ￨ Marketing ￨ Public Relations

  Led comprehensive communications within a public forum to assist the community, including responding to requests for information, as well as preparing related correspondence to meet and / or exceed business goals.

  Drove operations growth by designing and developing marketing and public relations materials for distribution, along with facilitating public presentations and writing xxxxxxripts for employer-specific commercials.

  Promoted program and business objectives by developing key campaigns and events within the community.

Human Services Specialist Mecklenburg County, Charlotte, NC 2014 Present

Underwriter ￨ Analyst Compliance Solutions, Charlotte, NC 2014 2015

Senior Analyst SunTrust Bank, Charlotte, NC 2012 2013

Contractor Senior Underwriter ￨ Administration Manager Wells Fargo, Charlotte, NC 2000 2012

Senior Analyst ￨ Investor Relations Ocwen Federal Bank, West Palm Beach, FL 1999 2000

Community Education Specialist Solid Waste Authority Palm Beach County, West Palm Beach, FL 1995 1999

Bachelor of Xxxxxxience in Organizational Management Palm Beach Atlantic University

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Lotus Notes ￨ Able to Quickly Master Additional Software as Required