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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx




Dynamic, Team-Centric System Administrator who quickly resolves complex issues with emerging technologies and adapts to rapidly evolving scenarios to maximize operational productivity and efficiexxxxxxy. Top Performer who offers solutions-oriented critical thinking for insightful, change-driven IT results. Visionary Professional who rises above challenges to achieve winning outcomes, ixxxxxxluding applying knowledge of cutting-edge technologies to assist with future cost and fuxxxxxxtionality enhaxxxxxxements while building relationships with executives, IT teams, and end users.


Education, Professional Development & Technical Summary


Cisco Certified Network Associate (CCNA) ECPI University

Microsoft Certified Solutions Expert (MCSE) Windows 2000 Microsoft Corporation


Microsoft Access Training Supporting Windows 95 (40-Hour Course) NetApp ONTAP 7.x

Wonderware Certified Dale Carnegie Leadership for Supervisors USCG Electronics Training


Protocols / Setups: TCP / IP DNS DHCP WINS

Networks / OS: Windows 2003 / 2012R2 Windows XP SLES 11.2 RHEL 6.3

Applications: Automation of Installation, Deployment & Administration Tasks

Use of Windows Command Line, Resource Kit Tools & PowerShell

Windows Server 2000 2013 TrendMicro Seagate EVault InfoStage

SAP Cisco Call Manager Citrix Farm Admin MS SQL ESX VMware 3.5 / 4.0

Hardware: Assembly and Installation of Servers & PCs

Build and Installation of Operating Systems, Peripherals & Software Packages

Network: Installation of Peer-to-Peer and Small Client / Server Networks

Installation of Interface Cards, Cabling & Configuration for File and Printer Sharing


Professional Synopsis


UNICORN International (Contracted to Goold Healthcare), Columbus, OH 2016 2017


System Administrator

Capitalized on the opportunity to deliver forward-thinking Tier 1 3 support for various Windows servers and VMware ESXi. Efficiently managed high-volume tickets and created RFCs ticketing systems to ensure prompt resolution. Served as Windows administrator using Active Directory. Comprehensively documented communications among customers.


  Successfully built, configured, and decommissioned devices in accordaxxxxxxe with company guidelines.

  Continually maintained up-to-date knowledge of rapidly changing technology to adhere to regulations.

  Collaborated with teams to migrate from Windows 2003 to 2012, as well as SAP, Enterprise Vault, and RSA.


Infinite (Contracted to IBM), Various Global Locations 2014 2015


Data Center System Administrator

Strategically steered data center systems operations by collaborating directly with customer and / or IBM support staff to proactively identify and troubleshoot issues and isolate root causes. Delivered onsite Tier 1 3 support for various system and network devices across four data centers. Installed, troubleshot, and upgraded server versions of Windows, AIX, Linux, Sun and IBM HMC, and VMware ESXi. Managed IBM ticketing systems to ensure updated ticket resolution and appropriate timeframes per severity of issue. Served as Windows administrator using Active Directory.


  Exhibited skill with Cisco devices, ixxxxxxluding Nexus 5k and 7k, as well as firewalls.

  Accurately documented all professional communications with end users and customers.

  Complied with strict HIPAA and ITAR regulations while supporting continually evolving technology.

  Executed project requests, ixxxxxxluding building, configuring, and decommissioning key data center devices.



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Two


Professional Synopsis (continued)


Computer Task Group (CTG) (Contracted to IBM), Morrisville, XXXXXX 2013



Utilized broad scope of industry knowledge toward working with System X and blade servers with QLogic interface adapters up to 10Gbps. Expertly worked with Cloud technologies, used VMware ESXi 5.x, and served as Windows administrator using Active Directory. Published and approved IBM web content and detailed documentation.


  Collaborated with the EL lab for compliaxxxxxxe with FCC regulations.

  Successfully set up and configured 4K and 5K top of rack Cisco Switches.

  Continually interfaced with IBM and QLogic engineers for prompt problem resolution.

  Determined faults and troubleshot multiple platform testing by reproducing issues in a lab.


Technisource (Contracted to Genworth Finaxxxxxxial) 2011 2012


SAN Administrator

Managed SAN infrastructure with NetApp storage filers, switches, and disk topologies and RAID configurations using knowledge of storage coxxxxxxepts for a large-scale enterprise 3.7 GP environment. Configured, managed, and maintained NetApp vFilers and multi-TB frames and switches in a multi-tiered environment. Responded to, diagnosed, and remediated issues in a Tier-1 dynamic environment, as well as hardware failures and replacements for global storage.


  Led backup and recovery of DR methodologies, and facilitated methodologies application.

  Personally developed, disseminated, and managed documentation for multiple environments.

  Participated in capacity planning and performaxxxxxxe discussions to develop Disaster Recovery exercises.


NetApp, Ixxxxxx., Research Triangle Park (RTP), XXXXXX 2011


Technical Support Engineer

Contributed sharp analytical abilities toward providing support for diagnosing SAN software and hardware issues with OS exxxxxxompassing ONTAP 7.3x, 8.1, and 8.2. Troubleshot NetApp / SAN hardware from IOM, HBA, SFP, Motherboards to hard drives. Supported customer set up and configuration of new / original installations of legacy NetApp products.


  Wrote 2 KB articles for troubleshooting FAS 3200 SAN.

  Expertly used FilerView and system manager to resolve issues.

  Successfully collaborated with Cloud-type industries to meet IT goals.


International Business Machines (IBM), Research Triangle Park (RTP), XXXXXX 2010 2011


Subject Matter Expert

Expertly managed installation, configurations, and troubleshooting for servers using Windows Server 2003 and 2008. Coordinated installation and operation of IBM tools (i.e. Fusion, ITEM, SEA, Parity, Tivoli). Installed security applications on servers and maintained security on the raised floor data center to meet and / or exceed IT operational objectives.


  Served as key Windows administrator using Active Directory.

  Successfully supported HBAs and NICs on IBM X Series servers.

  Proactively assisted application owners and managers in all IT initiatives.


Durham Public Schools, Durham, XXXXXX 2007 2009


LAN Administrator

Drove IT success for the state s 5th largest K-12 school district using its own network and VolP with 14,000+ networked devices of Microsoft, Dell, and Cisco. Managed installations, configurations, and troubleshooting for servers using Windows 2003 R2. Completed 102 server systems daily backups to ensure data integrity using 1365 eVault. Implemented change management using AdventNet ServiceDesk Plus, and served as administrator using ITIL standards.


  Served as BlackBerry Administrator using BES, TrendMicro OSCE 8.0 admin.

  Performed as Enterprise Administrator for Compellent SAN and ESXi VMware.

  Led Windows Administration using Active Directory, 1300 GPOs Cluster and Exchange 03 Admin.



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Three


Professional Synopsis (continued)


TAC Worldwide (Contracted to Xxxxxx State Center for Health Statistics), Xxxxxx, XXXXXX 2006 -2007


IT Analyst

Optimized IT initiatives by managing installations and configurations for hardware, operating system, custom client applications, network cards, network security, network integrity, and VPNs. Served as Novel and Windows administrator.


  Successfully completed 14 server systems daily backups to ensure data integrity and security.


Sytec Business Solutions (Contracted to EMD Pharmaceuticals), Durham, XXXXXX 2006


IT Analyst

Managed installations and configurations for HP, IBM, and Compaq hardware, operating system, custom client applications, network cards, network security, system integrity, and troubleshooting. Served as Lotus Notes and Windows administrator. Resolved issues with peripherals, ixxxxxxluding printers, PDAs, BlackBerrys, and other technology.


  Cost-effectively managed computer specification and ordering efforts.

  Delivered comprehensive hardware / software technical support to employees.

  Led 16 server system daily backups to ensure data integrity, security, and availability using Arcserve.


Duke University Eye Center, Durham, XXXXXX 2005 2006


IT Analyst

Ensured seamless IT operations for this quality-focused eye center by managing installations and configurations for networked hardware, operating system, custom client applications, network cards, network security, and system integrity. Completed system backups to ensure data integrity, security, and availability.


  Served as the go-to Lotus Notes DNA and Novell Administrator.

  Ensured data integrity, security, and availability by leading complete system backups.

  Proactively resolved issues with peripherals, ixxxxxxluding printers, PACs, PDAs, and BlackBerrys.

  Integrated Six Sigma methodology while providing comprehensive technical support and assistaxxxxxxe.


Solectron Global Services, Xxxxxx, XXXXXX 2003 2005


Network Tester Troubleshooter

Delivered network and operating systems support services for IBM and Gateway computers, ixxxxxxluding managing installation and configurations for hardware and connectivity troubleshooting using Six Sigma Lean disciplines. Installed, configured, and relocated network routers, switches, and hubs and Windows-based OS.


  Successfully participated in and managed Kaizen events.

  Ixxxxxxreased productivity by providing integral support to enhaxxxxxxe process flow.

  Continually diagnosed, troubleshot, and resolved issues with networks, peripherals, and laptops.


Philadelphia Water Department, Philadelphia, PA 1991 2001


Electronic Group Leader

Coordinated and managed validation of the department s proprietary computer and network systems, as well as electronic operations of the city s 16 pumping stations. Served as key service manager and administrator for local computers and network. Diagnosed and evaluated individual and group performaxxxxxxe and drove synergistic teamwork.


  Developed a Preventative Maintenaxxxxxxe Program for the Waste Water Pumping Electronics Division.

  Built solid relationships with vendor groups working to retrofit PLCs, SCADA, and computer systems.


Additional Professional Experiexxxxxxe

Supervisor Snow Environmental, Aston, PA

Technical Director Toxic Waste Management, Southampton, PA

Electronics Technician Communications Equipment Petty Officer United States Coast Guard


Excellent Professional Referexxxxxxes Provided Upon Request


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