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Ula Jebara
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Customer-focused, service-oriented professional eager to contribute talents
while building a successful career as an integral team member
Receptionist ~ Customer Service Associate ~ Patient Services Representative
Profile
Dynamic communication and interpersonal relation skills crucial to effectively identifying and addressing customer needs, delivering world-class service, ensuring satisfaction, building loyalty, and driving business growth
Valuable supporting background in sales, quoting, transactions processing, order fulfillment, delivery scheduling, cash handling, and general administrative functions
Talent for rapidly adapting to new roles and industries illustrated by diverse professional and volunteer background ranging from banking/financial and retail/commercial home improvement and construction through healthcare sectors
Excel in prioritizing, organizing and managing workflow/projects to meet critical deadlines and performance goals in fast-paced environments
Strong work ethic and high level of professional integrity, with drive to continually learn and commitment to employer success
Professional Background
Teller, Chase Bank-North Olmsted, OH 2016-Present
Provide superior service in assisting customers with financial transactions; entrusted with accurate and secure handling of high volume of cash
Actively consult with customers to identify and meet needs and play solid role in driving business growth by promoting new/additional services and products
Customer Service Representative, Home Depot-Yonkers, NY 2005-2014
Supported operations of $100M store by delivering quality customer servicing in managing inbound phone calls, responding to customer inquiries and processing transactions as well as generating sales and facilitating promotions to accelerate revenue growth
Effectively developed quotes to maintain competitive edge while maximizing profits
Strategically prioritized orders and scheduled deliveries to meet customer needs and operational performance goals
Education
BA English w/minor in Early Childhood, Lehman College-Bronx, NY; in progress
Associates Early Childhood, Westchester Community College-Valhalla, NY; 2005
Community Involvement
Volunteer, Maria Ferraris Children's
Hospital; 2015-2016
Participated in activities with children as well as attended fundraisers
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