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Ula Jebara


0000 xxxxxx xxxx , xxxx , xxxxx 00000



Customer-focused, service-oriented professional eager to contribute talents

while building a successful career as an integral team member


Receptionist ~ Customer Service Associate ~ Patient Services Representative




  Dynamic communication and interpersonal relation skills crucial to effectively identifying and addressing customer needs, delivering world-class service, ensuring satisfaction, building loyalty, and driving business growth

  Valuable supporting background in sales, quoting, transactions processing, order fulfillment, delivery scheduling, cash handling, and general administrative functions

  Talent for rapidly adapting to new roles and industries illustrated by diverse professional and volunteer background ranging from banking/financial and retail/commercial home improvement and construction through healthcare sectors

  Excel in prioritizing, organizing and managing workflow/projects to meet critical deadlines and performance goals in fast-paced environments

  Strong work ethic and high level of professional integrity, with drive to continually learn and commitment to employer success


Professional Background


Teller, Chase Bank-North Olmsted, OH 2016-Present

  Provide superior service in assisting customers with financial transactions; entrusted with accurate and secure handling of high volume of cash

  Actively consult with customers to identify and meet needs and play solid role in driving business growth by promoting new/additional services and products


Customer Service Representative, Home Depot-Yonkers, NY 2005-2014

  Supported operations of $100M store by delivering quality customer servicing in managing inbound phone calls, responding to customer inquiries and processing transactions as well as generating sales and facilitating promotions to accelerate revenue growth

  Effectively developed quotes to maintain competitive edge while maximizing profits

  Strategically prioritized orders and scheduled deliveries to meet customer needs and operational performance goals




BA English w/minor in Early Childhood, Lehman College-Bronx, NY; in progress


Associates Early Childhood, Westchester Community College-Valhalla, NY; 2005


Community Involvement


Volunteer, Maria Ferraris Children's Hospital; 2015-2016
Participated in activities with children as well as attended fundraisers

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