Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Technical Product Management ￨ Quality Control / Assurance ￨ Agile Development

Multi-Project Management ￨ Project Scheduling ￨ Team Building / Training ￨ Customer Service

Strategic Analysis / Planning ￨ Trends Tracking ￨ Web-Based Applications Testing ￨ ETL Data Validation

Usability / Alpha / Beta Testing ￨ Black Box / White Box Testing ￨ Load / Performance Testing ￨ Mobile Testing

JIRA ￨ Conxxxxxxuence ￨ DbVisualizer ￨ Selenium ￨ Java ￨ Splunk ￨ Sentry ￨ Crashlytics ￨ Git ￨ Bamboo ￨ SQL ￨ Python ￨ XML

Highly Accomplished Leader who makes sound decisions to rexxxxxxect positively on multi-site technical operations in alignment with a company s vision, value, and goals, and who contributes solutions-centric critical thinking for insightful, change-oriented results. Ambitious Self-Starter who rises above project challenges to achieve winning outcomes, including quickly adapting to evolving scenarios and maintaining cutting-edge technical skills and up-to-date industry trends awareness. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers and customers, and who leads peers by example and with ethics and integrity.

Career Highlights Include:

  Excelling in both autonomous and collaborative environments.

  Offering strong critical thinking talents and solid attention-to-detail.

  Exhibiting recognition as a quick study who rapidly picks up new concepts.

  Demonstrating skill in data testing, analysis, profiling, hygiene, and validation.

  Cross-functionally collaborating with peers to deliver quality products and services.

  Applying knowledge in the practical application of engineering science and technology.

  Providing hands-on support always willing to go the extra mile to surpass the status quo.

Quality Assurance Engineer I (2017 Present)

Capitalize on the opportunity to develop forward-thinking test strategies for software development by Chewy s top-performing teams, including evaluating and testing software programs to verify functionality per key specifications and validating software performance per established regulatory and / or performance guidelines. Drafted, reviewed, revised, and / or verified quality standards and test procedures for product evaluation. Comprehensively handled detailed analyses of complex issues that required in-depth investigations.

  Prepared and developed reliable, reproducible automated test strategies and plans.

  Cohesively mentored peers in quality assurance methodologies, practices, and techniques.

  Proactively assisted with disaster recovery testing, security testing, and load / performance testing.

Quality Assurance Analyst (2015 2017)

Expertly wrote test plans, scenarios, scripts, and / or procedures, including collaborating with data teams to perform integral data testing, analysis, profiling, hygiene, and validation; providing test execution status and defect reports; and reviewing and approving testing programs to address database impacts, software scenarios, or usability. Reviewed documentation of software defects, and assigned software developers to resolve challenges.

  Wrote test schedules and / or top strategies per project scope and / or delivery dates.

  Led targeted review of software documentation to ensure technical accuracy and compliance.

  Spearheaded product design reviews for input on requirements, designs, schedules, and / or issues.

Yyyyyy x. yyyyyy

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Fraud Analyst (2015 2016)

Contributed sharp analytical abilities toward efficiently reviewing blocked orders for prompt resolution, cancellation, or contact purposes. Objectively investigated key matters, including reviewing and discovering fraudulent orders and accounts. Mapped chargebacks to locate critical correlations, trends, and patterns.

  Reduced the company s overall chargeback rate to substantially below industry standards.

  Trained new Customer Service Representatives in fraud technical skills and investigative techniques.

Security Analyst

Utilized broad scope of industry knowledge toward providing details-centric security analysis for a confidential Xxxxxx-based hotel property, including managing and monitoring high-level administrative systems (i.e. ADT alarm, card-key access system, video surveillance) to actively assure safety of staff, guests, and the public.

  Developed a new access and output control system.

  Expertly implemented an enterprise-wide security monitoring system.

  Created comprehensive operations manuals for security users, administration, and reception.

IT Help Desk

Expertly installed user desktop interface, including monitors, PCs, and Cisco Video Phones. Delivered excellence in Level 1 Help Desk Support of Windows 8 to ensure seamless technical and operational processes at all times.

  Successfully co-built and installed server racks, and connected routers to POE switches.

Operations Manager

Played a vital role in streamlining loading schedules and reducing operating times by implementing new and improved shipping systems. Accurately compiled and issued customer invoices, and handled returns and credits.

  Improved customer service by combining multiple deliveries and reducing shipment times.

Master of Science in Management of Information Systems

Bachelor of Arts in Political Science

Member, ISACA

Member, South Xxxxxx Code Camp