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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced administrative support and technical writing professional with 10+ years of experience within high-stress environments with a strong background in providing support to executive staff members and developing innovative technical documentation. Experienced in overseeing complex operational projects, implementing innovative organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Technical Writing Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Document Review & Revision

Administrative Support Marketing Documentation Creation SAP & CMS Experience


Professional Experience

Starbucks, Lynn Haven, FL November 2016-Present

Shift Supervisor

  • Direct daily operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
  • Design and implement innovative operational strategies, oversee both opening and closing procedures, and ensure standard operating procedures are followed
  • Supervise a team of approximately 8 staff members which requires providing individualized coaching and guidance along with handling employee relations issues
  • Monitor inventory levels and process supply orders, diffuse escalated customer service situations, and oversaw cash management operations
  • Awarded Partner of the Quarter (Q2 2017) and a Coffee Master designation


Stephina Photography, San Diego, CA October 2008-April 2016


  • Owned and operated a successful photography business which centered on completing client photography sessions and providing wedding coordination services
  • Edited photographs using Photoshop, Illustrator, Bridge, and Lightroom along with designing innovative marketing materials and managing social media accounts
  • Hired and supervised a group of up to 8 employees, managed vendor relationships, and attended workshops on an annual basis


Hologic Gen-Probe, San Diego, CA March 2011-September 2013

Technical Writer

  • Wrote comprehensive technical documentation related to work instructions, area guidelines, knowledge base topics, style guides, and departmental standard operating procedures
  • Worked closely with both internal and external team members, reviewed and revised documents, and supported all writing phases included development, pilot, and production
  • Performed detailed research within the facility which included walking manufacturing floors, edited documentation on a regular basis, and attended project meetings


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Arena Pharmaceuticals, San Diego, CA October 2008-April 2009

Technical Writing Group Assistant

  • Provided support to a team of Technical Writers with a concentration on preparing and formatting technical reports along with monitoring documents for consistently in style
  • Supported administrative functions on behalf of C-level executives within the departments, maintained spreadsheets, and assisted with special projects


Additional Professional Experience


  • Chemical Lab Technician, Hewlett Packard
  • Staff I Scientist, Bradburne, Briller, and Johnson
  • Call Center Supervisor/Lead, Peak Healthcare
  • Assistant Manager, Domino s Pizza
  • Linguist, United States Army




Bachelor of Science, Chemistry-Emphasis in Bio-Chemistry

California State University Channel Islands, Camarillo, CA

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