Yyyyyy x. yyyyyy

Experienced administrative support and technical writing professional with 10+ years of experience within high-stress environments with a strong background in providing support to executive staff members and developing innovative technical documentation. Experienced in overseeing complex operational projects, implementing innovative organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Technical Writing Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Document Review & Revision

Administrative Support Marketing Documentation Creation SAP & CMS Experience

• Direct daily operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Design and implement innovative operational strategies, oversee both opening and closing procedures, and ensure standard operating procedures are followed
• Supervise a team of approximately 8 staff members which requires providing individualized coaching and guidance along with handling employee relations issues
• Monitor inventory levels and process supply orders, diffuse escalated customer service situations, and oversaw cash management operations
• Awarded Partner of the Quarter (Q2 2017) and a Coffee Master designation

• Owned and operated a successful photography business which centered on completing client photography sessions and providing wedding coordination services
• Edited photographs using Photoshop, Illustrator, Bridge, and Lightroom along with designing innovative marketing materials and managing social media accounts
• Hired and supervised a group of up to 8 employees, managed vendor relationships, and attended workshops on an annual basis

• Wrote comprehensive technical documentation related to work instructions, area guidelines, knowledge base topics, style guides, and departmental standard operating procedures
• Worked closely with both internal and external team members, reviewed and revised documents, and supported all writing phases included development, pilot, and production
• Performed detailed research within the facility which included walking manufacturing floors, edited documentation on a regular basis, and attended project meetings

Yyyyyy x. yyyyyy

• Provided support to a team of Technical Writers with a concentration on preparing and formatting technical reports along with monitoring documents for consistently in style
• Supported administrative functions on behalf of C-level executives within the departments, maintained spreadsheets, and assisted with special projects

• Chemical Lab Technician, Hewlett Packard
• Staff I Scientist, Bradburne, Briller, and Johnson
• Call Center Supervisor/Lead, Peak Healthcare
• Assistant Manager, Domino s Pizza
• Linguist, United States Army

Bachelor of Science, Chemistry-Emphasis in Bio-Chemistry

California State University Channel Islands, Camarillo, CA