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Yyyyyy x. yyyyyy

3761 Viscaya Court, The Villages, FL 3216xxx-xxx-xxxx ~ abc@xyz.com

 

 

Career Profile

 

Key Contributor & Effective Leader supporting large-scale projects in fast-paced and high-stress environments within a variety of industries. Experienced in managing cross-functional teams, monitoring project workflow/timelines, implementing strategies, and ensuring compliance with client requirements. Equipped with a keen ability to leverage skills in project management to introduce new tools for cost/time savings and efficiency improvements.

 

Key Competencies

 

Complex Business Analysis Project Management Resource Planning Performance Management

Staff Management/Development SharePoint Administration Scrum Master/PMP Project Scheduling

Streamlining Operations Software Quality Assurance Strategy Development Training/Coaching

Change Management System Migrations/Integrations Process Development/Deployment

 

Professional Experience

Wells Fargo (Contractor), Wildwood, FL June 2016-Present

Enterprise Cloud Services Development Team Process Manager

  Facilitate the strategic management of seven development teams which supported migration and support services for a multi-million-dollar enterprise cloud service project

  Support the full software development lifecycle which includes defining business requirements, creating technical specifications, and managing quality related logistics

  Review and identify potential opportunities for process improvement, implement standardized operating processes, and provide training to internal/external customers

  Instrumental in training staff members on Agile/Scrum best practices, create communication messages within an internal website, and support the automation of manual processes

 

Harris Corporation, San Antonio, TX August 2013-December 2015

Enterprise Operations & SharePoint Manager

  Coordinated operational functions within the organization which included supervising a team of over 15 staff members consisting of Business Analysts, Developers, SharePoint Engineer, Quality Assurance Engineers, and Technical Writers

  Designed and implemented innovative strategies aimed at improving quality and efficiency levels, ensured industry standards were followed, and monitored internal production goals

  Recognized as a Scrum Master which required coordinating daily scrums, completing project planning, and facilitating retrospective sessions

  Supported the successful attainment of FDA licensing for an Army dentistry image capture and archiving system

  Supervised a development team during the creation, testing, and training of 6 complex dental application modules which resulted in a defect rate of less than 2%

Yyyyyy x. yyyyyy

3761 Viscaya Court, The Villages, FL 3216xxx-xxx-xxxx ~ abc@xyz.com

 

Professional Experience Continued:

Wells Fargo, San Antonio, TX May 2009-August 2013

Senior Business Systems Consultant (SharePoint)

  Direct day to day operations within the organization with a focus on increasing productivity and efficiency levels along with building positive relationships with business and technology partners

  Support various system enhancements which have included improvements to the loan origination regulatory system, complete in-depth system analysis, and review comprehensive documentation

  Instrumental in reviewing customer complaints during weekly planning sessions, support merger initiatives, and maintain a significant knowledge of lending programs

  Recognized as a SharePoint Portal Administrator which requires supporting over 120 site collections, creating new sites, and generating code for custom navigation while maintaining very little downtime and a 98% success rate in SLA achievement

 

Wachovia/Wells Fargo, San Antonio, TX October 2007-November 2008

Business Systems Consultant/SharePoint Consultant

  Managed complex business systems with a focus on utilizing SharePoint to improve manual processes, improve collaboration, and lead cross-functional teams

  Recognized as a lead project member for a SharePoint 2003 upgrade throughout 14,000 enterprise sites along with successfully implementing customized solutions in MOSS utilizing an agile/scrum development approach

  Successfully improved efficiency levels and decreased help desk call volume/escalations by 60%

 

 

World Savings, San Antonio, TX June 2000-March 2007

Lead Business Analyst/Systems Analyst

  Utilized superior technical acumen to perform in-depth research and identify solutions to large-scale technical system issues which were escalated from the Tier II helpdesk

  Oversaw testing cycles and created test plans along with creating innovative scripts used during testing automation

 

Certifications & Professional Affiliations

 

 

PMP Certification Bootcamp

ITIL/ITSM Certification Coursework

Security+ Certification Coursework

Member, Project Management Institute

Member, PMI Alamo Chapter

 

 

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