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Versatile, results-oriented Operations Leader with 15+ years of experience in sales leadership and operations roles within a variety of industries. Advanced experience in leading daily client service operations along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Sales/Business Development Lead Generation Strategies

Attention to Detail Staffing Industry Complex Problem Solving Strategy Development

Cost Reduction Productivity/Efficiency Change Management Growth Management

• Direct day to day sales and marketing operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Design and implement strategies within two divisions which included a $324 million division which provides communication solutions and a $640 million division providing hazardous waste services
• Supervise executive staff members within several departments in addition to leading the implementation of a marketing automation platform (Marketo)
• Successfully reorganized internal departments which consisted of eliminating redundant staff reducing overhead costs by over $750 thousand, and working closely with executive team members
• Obtained over $1.5 million in incremental annual revenue with 50% gross margins through the creation of M&A targets, identification of market opportunities, and creation of new service lines
• Managed the Stericycle Expert Solutions division which resulted in obtaining over $100 million in annual revenue, over 50% in gross margins, and 28% EBIT

• Coordinated daily operations within the Expert Solutions Division which includes monitoring shipping and receiving logistics along with call center and destruction management
• Directly supervised a team of 5 executive team members and indirectly managed a group of over 800 full-time employees
• Saved the organization over $400 thousand annually though the development of innovative strategies and elimination of redundant staff

• Led operations within the Retrieval and Client Services division which included supervising offices in various locations throughout the world along with managing a team consisting of 7 executive leaders, 95 full-time employees, and 18,000 independent contractors
• Oversaw internal P&L data which included over $29 million in annual revenue, completed integration planning, and oversaw newly acquired businesses

• Supported sales logistics within a successful division which obtained over $90 million in annual sales and staffed an extensive number of sales professionals
• Created unique forecasting techniques, implemented annual incentive plans which were used to motivate sales teams, and ensured corporate strategies were followed
• Achieved double digit sales growth which included margins of over 48% for 3 consecutive years

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• Founded and managed the daily operations of an executive recruitment firm which successfully obtained profits within 9 months of operation
• Reviewed and managed P&L, implemented innovative sales strategies, maintained positive rapport with key clients, and managed special projects
• Obtained the most permanent placements within the first 6 months of operation in addition to achieving the fastest FTE placement in GRN history

• Managed sales logistics throughout the Gulf States which included a team of 8 Therapeutic Specialists and accounted for approximately $15 million in annual sales
• Provided individualized coaching and guidance to sales staff members, created selling techniques, and implemented individual career path objectives
• Managed a budget of approximately $350 thousand and achieved a return on investment of at least 50% during entire tenure

• District Manager, Acute Care Pharmaceuticals, Abbott Laboratories
• Senior National Sales Trainer, Hospital Products Division, Abbott Laboratories
• Perioperative Sales Specialist, Hospital Products Division, Abbott Laboratories
• Vice President, Sales and Marketing, Argus Analytical
• Independent Sales Representative, Xerox Corporation

Bachelor of Business Administration-Management

Mississippi State university, Starkville, MS