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Experienced Strategic Technical Leader with 17+ years of experience in IT Director and Application Management roles along with a strong technical acumen and background in improving productivity levels. Experienced in identifying innovative technical solutions for complex technical issues, overseeing internal data analytics, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.
Technical Operations Management Project Management System Implementations Technical Support
Server Management/Migrations Customer Support Implementing Project Workflows
Staff Management Process Improvement Attention to Detail Data Analytics, SSRS/Crystal Reports
Direct day to day technical and IT functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
Design and implement innovative strategies aimed at improving productivity levels, review vendor contracts, and negotiate vendor pricing
Supervise cross-functional team members which includes providing individualized coaching and feedback along with handling escalated employee situations
Create proposals for annual IT capital expenditures, support large-scale technical projects, and provide feedback to members of executive leadership in regard to IT
Successfully developed a revenue tracking process using SRSS which resulted in improved charge capture in addition to leading a conversion from Med Series 4 to a Cerner HIS system
Instrumental in consolidating both the reporting and interfacing functions into the IT division which resulted in streamlining data analytics functions
Paramedic Shift Captain, Good Shepherd Medical Center, 1991-1999
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