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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Business Analysis Multi-Project Management Quality Assurance Testing Processes

New Business Development Change Management Processes Customer / End User Support

Query Writing AS400 Microsoft Office Problem-Solving Troubleshooting Work Prioritization

Business Partner Consultations Best Practices Client / Stakeholder Relations Data / Records Management


Highly Accomplished Business Analyst who offers solutions-centric critical thinking for insightful, change-oriented results. Visionary Professional who rises above business challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical executives, stakeholders, and clients, and who leads top peers by example and with ethics and integrity to optimize global business success.


Professional Synopsis


Bahamas Telecommunication Company, Nassau, Bahamas 2016 Present


Business Analyst

Capitalize on the opportunity to lead forward-thinking new business development initiatives in creating strategic products / services to exceed business goals, including consulting with business partners to determine functional and technical requirements for specific applications, as well as reviewing technical documents with IT staff to ensure requirements are rexxxxxxected in technical planning documents. Collaborate with IT teams to conduct testing to meet project timelines. Ensure change management processes are tracked through change management software. Coordinate and manage testing efforts, including results verification, release, and sign off.


  Expertly develop highly effective reporting tools for the business unit.

  Collaborate with business partner to ascertain business goals and requirements.

  Create feasibility project plans to identify initial concepts though to final implementation.

  Define, develop, and implement quality assurance practices and procedures and end user test plans.


RBC Royal Bank Bahamas, Ltd., Nassau, Bahamas 2004 2016


Business Systems Analyst (2012 2016)

Strategically steered targeted analysis, research, and documentation of sponsor / stakeholder needs, including evaluating marketplace dynamics and recommending business solutions to exceed sponsor / stakeholder objectives. Supported UAT by assisting with test planning, test case development, and test execution. Contributed to comprehensive requirements planning, and consulted with teams on requirements interpretation.


  Collaborated with stakeholders to design and map business processes and procedures.

  Created and / or supported writing of user documentation, instructions, and / or procedures.

  Led walkthroughs / presentations with technical teams to discuss business challenges and solutions.


Information Support Analyst (2009 2012)

Contributed sharp analytical abilities toward producing detailed query reports for business, as well as documenting query reports. Provided integral government cooperation with daily log of online payments. Logged query reports to ensure items were closed for proper tracking. Processed regular reports for key business reporting.


  Installed RBC Direct Pay and RBSecure programs for payroll clients.

  Led CAB meetings to review and / or implement all dynamic new changes.

  Continually provided RBC Direct Pay and RBSecure program support initiatives.


Service Desk Analyst (2004 2009)

Played a vital role in delivering excellence in customer service desk support to end users, including performing diagnostics and troubleshooting of system issues. Accurately documented service desk tickets and resolutions.


  Collaborated with teams to process online banking enrollments.

  Provided comprehensive monthly reports for a Call Accounting System.

  Effectively promoted critical support to online banking clients (i.e. Royal Online).

  Actively monitored the ATM network to ensure technicians were dispatched if ATM was ofxxxxxxine.


Education, Professional Development & Technical Summary


Bachelor s Degree in Computing & Information Systems St. Mary s University, Halifax, Nova Scotia

Yellow Belt Certification (Process Management) RBC Royal Bank Bahamas, Ltd.


Microsoft Office (Word, Excel, PowerPoint, Outlook) Able to Quickly Master Additional Software as Required


Member, RBC Legends Toastmasters Club (No. 1305066)


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