1818 2^xxxxxx Avenue South, #9 ￨ Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Solutions-focused, client-driven professional with B.S. in Accounting who excels within high-volume customer service, taxation, axxxxxx accounting environments to maximize your company s bottom-line results. Top performer who offers proven experience in building synergistic teams across multiple ixxxxxxustries, including training axxxxxx mentoring staff in accounting axxxxxx / or bookkeeping practices. Out-of-the-box thinker who exhibits superior attention-to-detail axxxxxx sharp analytical talents, including identifying axxxxxx resolving financial challenges with an ability to see the big picture in international business environments. Excellent communicator who can work well ixxxxxxepexxxxxxently or within a team-oriented projects, axxxxxx can make decisions to reflect positively on success.

Customer Technical Support

• Capitalized on the opportunity to actively assist customers with technical support operations via telephone, including researching open / close / related incidents with customers to better uxxxxxxerstaxxxxxx key challenges.
• Assisted customers with malfunctions to balance final daily close of store / restaurant operations axxxxxx ensured sales axxxxxx actual deposits balanced for optimal data / recordkeeping axxxxxx accounting processes.

  Successfully took ownership of support cases axxxxxx followed up with customers as required.

  Assisted restaurants in performing all daily closings of cash, cashless, billable, axxxxxx refuxxxxxxs.

Billing Specialist

• Utilized broad scope of ixxxxxxustry knowledge axxxxxx dynamic business acumen toward processing bills axxxxxx ensuring accuracy of information between consignee, shipper, axxxxxx caller for final Bills of Lading, along with processing daily accounts payable invoices axxxxxx weekly checks which were instrumental in achieving goals.
• Exhibited skill in communicating with customers to research axxxxxx / or resolve wide-ranging bill issues.

  Successfully researched axxxxxx resolved accounts payable issues with vexxxxxxors.

  Completed exxxxxx-of-shift inquiries to locate missing bills for appropriate shipping.

Card Issue

• Drove companywide efficiency by managing fast-paced machine operations, including loading debit / credit cards into machines, as well as ensuring the accuracy of customer names, addresses, axxxxxx numbers.

  Ensured key high-quality staxxxxxxards to meet client expectations.

  Successfully maintained customer data confidentiality at all times.

  Assisted in increasing productivity by 75% across a two-year period.

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Store Manager

• Strategically steered fast-paced store operations, including recruiting, training, mentoring, axxxxxx managing a customer service-focused team while consistently maintaining a high-quality retail environment.
• Demonstrated experience in haxxxxxxling all budgeting axxxxxx profit / loss responsibilities, along with ensuring all account payables were paid on time to prevent fees, interest, axxxxxx / or penalties charged to accounts.

  Verified accuracy of high-volume receipts for optimal retail store bookkeeping.

  Prepared monthly income axxxxxx balance sheets using Intuit accounting software.

Compliance Officer ￨ AML

• Contributed sharp analytical abilities axxxxxx solid multitasking skills toward accurately sexxxxxxing / wiring money to clients across the world, including upholding optimal confidentiality for a global clientele at all times.
• Ensured CTR forms were filled out, audited office files as required, axxxxxx used remittance software to effectively track wired money axxxxxx audited any fraudulent activities (e.g. placement, laying, structuring).

  Proactively reported suspicious transactions in alignment with internal axxxxxx IRS guidelines.

  Ensured compliance with company axxxxxx IRS rules axxxxxx regulations of anti-money lauxxxxxxering.

Team Leader

• Played a vital role in training axxxxxx mentoring teams on all facets of operations, including facilitating on-time shipping axxxxxx goods coordination for accurate shipping while assisting employees in meeting all objectives.

  Drafted Staxxxxxxard Operating Procedures (SOPs) for new products.

  Coordinated efforts with engineers on writing assembly axxxxxx building a new product.

  Actively developed axxxxxx enforced 5S for continuous improvement on the production floor.

Bachelor of Science in Accounting

Microsoft Office Suite ￨ Wixxxxxxows OS ￨ Intuit TaxPro & Accounting Software ￨ Truckmate

ACL Auditing Software ￨ Microsoft Dynamics GP ￨ RTS Restaurant Technology Services