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Sheldon Smith Newark, DE 19711



Service Industry Professional




  Offer extensive background in service-driven, customer-focused industries, with specialization in multi-media technical service and client support

  Proficient in installing, maintaining and troubleshooting diverse equipment

  Consistent focus on ensuring customer satisfaction, with talent for identifying and addressing needs, delivering customized solutions and building loyalty; provide effective product/service presentations, playing solid role in driving business growth

  Excel in prioritizing, organizing and managing projects to maximize productivity, efficiency and use of time and resources in meeting critical timelines and goals

  Sharp research, analysis and problem solving skills

  Adept in developing and maintaining data, documentation and information systems; knowledgeable in accounts receivable functions

  Exceptional work ethic, reliable and self-motivated professional equally effective in independent and collaborative teamwork roles


Professional Background


Multi-Media Tech 2005-2017

Verizon, Inc. (VCS)

  Provide quality commercial and residential client service in efficiently installing and maintaining service equipment; successfully troubleshoot and resolve issues

  Expertly consult with clients to define needs and deliver customized presentations of products and services to provide optimal solutions, ensure satisfaction and build loyalty


Accounts Receivable Coordinator 2003-2005

Genesis Healthcare Corporation

  Efficiently managed non-delinquent and non-estate accounts, with primary focus on reducing DSO

  Effectively researched and verified new customer information and ensured supporting documentation met filing requirements

  Strategically transitioned accounts from Probate or Bankruptcy changes to designee while maintaining positive relationships with patients and family members

  Proficiently prepared attorney files for Legal Department




Undergraduate Studies, Wesley College-New Castle, DE

Graduate Diploma, Benjamin Franklin High School-Philadelphia, PA

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