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Service Industry Professional
Profile
Offer extensive background in service-driven, customer-focused industries, with specialization in multi-media technical service and client support
Proficient in installing, maintaining and troubleshooting diverse equipment
Consistent focus on ensuring customer satisfaction, with talent for identifying and addressing needs, delivering customized solutions and building loyalty; provide effective product/service presentations, playing solid role in driving business growth
Excel in prioritizing, organizing and managing projects to maximize productivity, efficiency and use of time and resources in meeting critical timelines and goals
Sharp research, analysis and problem solving skills
Adept in developing and maintaining data, documentation and information systems; knowledgeable in accounts receivable functions
Exceptional work ethic, reliable and self-motivated professional equally effective in independent and collaborative teamwork roles
Professional Background
Multi-Media Tech 2005-2017
Verizon, Inc. (VCS)
Provide quality commercial and residential client service in efficiently installing and maintaining service equipment; successfully troubleshoot and resolve issues
Expertly consult with clients to define needs and deliver customized presentations of products and services to provide optimal solutions, ensure satisfaction and build loyalty
Accounts Receivable Coordinator 2003-2005
Genesis Healthcare Corporation
Efficiently managed non-delinquent and non-estate accounts, with primary focus on reducing DSO
Effectively researched and verified new customer information and ensured supporting documentation met filing requirements
Strategically transitioned accounts from Probate or Bankruptcy changes to designee while maintaining positive relationships with patients and family members
Proficiently prepared attorney files for Legal Department
Education
Undergraduate Studies, Wesley College-New Castle, DE
Graduate Diploma, Benjamin Franklin High School-Philadelphia, PA
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