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Yyyyyy x. yyyyyy

611 Beech St. Xxxxxx, XXXXXX xxxxxx

Summary of Qualifications


  Computer Technician with a work history of consistently exceeding performance goals

  Promoted to positions of greater responsibility for stellar results-achieved.

  Proactively identified and resolved problems with personal computers, printers, software and hardware.

  Experience purchasing new equipment as well as restoring and rebuilding personal computers.

  Excellent people skills, with the ability to educate end users on best practices of computer operation.

  Outstanding ability to gain the trust, confidence and respect of colleagues and customers.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

Technical Expertise


Operating Systems: Windows 2000, XP, 7 and 8 and Unix, with basic understanding of Linux

Servers: Windows 2000 and 2003

Software: Microsoft Office

Anti-virus: Sophos

Work Experience


Kephart Trucking Bigler, XXXXXX Jan. 2000-Sept. 2013

Network Administrator and Hardware Specialist

  Built and maintain positive relationships with end users, colleagues and vendors, including IT service providers.

  Provided 24/7 support to users as well as to resolve communication and IT problems.

  Installed and maintained Transman Vehicle Maintenance software; Windows 2000/2003 servers; Cisco VPN connection; and PBX telephone system.

  Maintained responsibility for all purchasing decisions, including personal computers, software, servers, printers, copiers, network equipment and cellular telephones.


Philipsburg Area Hospital Philipsburg, XXXXXX Dec. 1992-Jan. 2000

MIS Systems Manager (Aug. 1998-Jan. 2000)

  Ensured the hardware and software in personal computers and printers were operating efficiently.

  Maintained all aspects of the Unix-based mainframe computer system, including installation of all updates, as well as the Premis billing system on a Windows NT4 server.

  Determined specifications to purchase any new personal computers and printers.


Xxxxxxtient Accounts/MIS Manager (Apr. 1998-Aug. 1998)

  Managed the Business Office, ensuring xxxxxxtient billing was completed in a timely and efficient manner.

  Ensured all xxxxxxtient charges, cash receipts, bad debt and adjustment postings were completed accurately.

  Identified and resolved problems with personal computers.


Data Processor (Dec. 1992-Mar. 1998)

  Performed daily posting of all xxxxxxtient charges, cash receipts, adjustments and monthly bad debt.

  Troubleshooted problems with personal computers and printers.

  Installed software installations on personal computers.


BS, Business and Economics, Minor in Business Administration, Xxxxxx State University

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