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- Dynamic Leader who offers a background in High-Volume Sales, Operations Management, Team Building / Training, Sales / Expense Reporting, Account Management, Inventory Control, Quality Assurance, Regulatory Compliance, and Customer Service, and exhibits an ability to see the big picture within evolving retail markets.
- Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a significant competitive advantage.
- Award-Winning Communicator who builds and sustains synergistic relationships with C-level executives, business / operational teams, sales staff, vendors, and customers while receiving upwards of 20 Customer Service Awards in 17 months and selling $275,000+ worth of sales in four months for two major former employers.
Increased customer satisfaction score by 25 points (out of 100) for Tires Plus in only four months through a series of training initiatives that focused on improving comprehensive response times.
Improved store ranking to 1st in region (out of 18), 2nd in region (out of 89), and 2nd in nation (out of 15,000), and further increased store sales and service by $257,000+ in less than four months.
Successfully led operations to maintain a customer service score of 95 points or higher.
Increased customer satisfaction by 30 points for Jo-Ann Stores, Inc. and received 20 Customer Service Awards out of 30 employees in a year and half by going above and beyond.
Personally outsold 20,000 employees in a company-driven sales competition.
Improved store s ranking from 15th to 2nd in the region by focusing on customer wait times.
Increased Blockbuster s sales rate by 3.2% to 67% by developing a sales program to persuade customers to add on more items at check out, and reduced the time customers spent on the sales floor through suggestive sales techniques and observing verbal suggestions.
Water Treatment Operator
Capitalize on the opportunity to direct water treatment plant systems operations and ensure residents have clean water in accordance with federal, territorial, and municipal legislation, policies, and standards, including maintaining and operating filtering and chemical treatment processes and inspecting treatment plan components.
Effectively prepare work orders for servicing and repairs and arrange for major repairs to meet critical objectives.
Spearhead comprehensive inspections of mechanical, generators, electrical, and other building components and systems, along with maintaining a preventative maintenance program and keeping a log to track data using SCADA.
Deliver accurate, details-focused reports to government agencies, departments, and other orxxxxxxnizations as required.
Maximized bottom-line performance by leading sales of high-quality automotive services for the nation s largest corporate-owned automotive repair establishment by using key sales techniques and building a large customer base.
Drove business success by directing daily operations initiatives, including handling sales reporting, expense tracking, and banking / recordkeeping, as well as preparing stores nightly expense reports and detailed sales data.
Cost-effectively handled inventory management, and received and input inventory into a complex internal system.
Applied sharp analytical abilities toward maintaining and updating all customer accounts in a computerized system.
Strategically steered sales and customer service initiatives for this high-profile specialty retailer using consultative sales techniques and building a large-scale referral network via excellence in the delivery of customer service.
Built and sustained productive operations by training, coaching, mentoring, assessing, and supervising new hires and / or managers, as well as proactively recommending process enhancements and operations to boost success.
Upheld accuracy of a high-volume computerized system for tracking customer account information, along with consistently interacting with customers on the sales floor to drive sales and improve the customer experience.
Activities Director Assistant
Utilized broad scope of industry knowledge and dynamic interpersonal relations acumen toward planning and prioritizing innovative activities, trips, and exercises for residents within this independent retirement community.
Demonstrated solid multitasking proficiencies toward managing supplies and deliveries and typing work orders.
Ensured seamless billing processes by accepting resident checks and accurately applying funds to accounts.
Customer Service Representative
Played a vital role in promoting and selling movies, xxxxxxmes, and xxxxxxme systems for this retail company using sales techniques and building a large customer network via superior customer service, including providing comprehensive daily reports to management on sales results, as well as managing a high-volume store inventory.
Led targeted account openings and closings for customers, and maintained key confidentiality of data at all times.
Actively responded to and / or resolved key issues, including troubleshooting accounts and collecting payments.
Bachelor of Science in Business
Small Business Management & Entrepreneurship Emphasis
(3.6 GPA, Dean s List, Top 10% of Class)
Finance for Business ￨ Computer Systems & Applications
Accounting ￨ Marketing ￨ Quantitative Analysis for Business
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Types 65+ WPM
Excellent Professional References Provided Upon Request
Hiring Agent Name
I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.
I am excited to build a rewarding career with your company and can offer cross-functional experience in High-Volume Sales, Operations Management, Team Building / Training, Sales / Expense Reporting, Account Management, and Customer Service. I am also well-versed in Strategic Analysis / Planning, Inventory Control, Quality Assurance, and Regulatory Compliance, among other areas.
To complement my background, please note that I attained a Bachelor of Science in Business (Small Business Management & Entrepreneurship Emphasis, 3.6 GPA, Dean s List, Top 10% of Class) from the University of Phoenix.
Recently, in a growth-oriented role with Tires Plus, I successfully led sales of high-quality automotive products and services for the nation s largest corporate-owned automotive repair establishment by using key sales techniques and building a large customer base. During this time, I strategically directed daily operations initiatives, including handling sales reporting, expense tracking, and banking / recordkeeping, as well as preparing stores nightly expense report and detailed sales data. I also cost-effectively handled inventory management and received and input inventory into a complex internal system.
A sampling of my achievements with Tires Plus included:
Increasing a customer satisfaction score by 25 points (out of 100) in only four months through a series of solutions-focused training initiatives that emphasized improving comprehensive response times.
Improving store ranking to 1st in region (out of 18), 2nd in region (out of 89), and 2nd in nation (out of 15,000), and further increasing store sales and service by $257,000+ in less than four months.
Successfully leading operations to maintain a customer service score of 95 points or higher.
[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just a sampling of my abilities, please kindly refer to my enclosed resume for additional experience with high-profile Jo-Ann Stores, Inc. and Blockbuster.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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