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Yyyyyy x. yyyyyy

- xxxxxx Via Varra, Apt. 21 Ÿ Xxxxxx, CO xxxxxx ( (xxx-xxx-xxxx *


Flight Attendant Flight Stewardess

Qualifications Profile


    Self-assured, and service-oriented professional with more than 22 years providing high-performance customer service, account management, project management, marketing & sales, and operations support in the healthcare, media production, distribution, manufacturing, real estate, and hospitality industries.

-    Led professional teams in providing a satisfying customer experience for several concurrent projects at Frederic Printing, ensuring deliverables were met within deadlines and budgets.

-    Secured new business accounts while serving the needs of 125 existing sales accounts in assigned territory and recognized as Top Sales Rep in territory growth and gross revenue percentage in Q3 at Republic National.

-    Managed 283 accounts, ensuring high performance customer service that increased sales at Anheuser-Busch.

    Proven flexibility and adaptability with fast learning abilities to rise to challenges in fast-paced high-flux work environments and new or demanding assignments.

    Strong people management and interpersonal communication skills that inspire customer confidence while bringing workforce diversity into a united front in achieving shared commitments.


Key Expertise

    Customer Service Management

    Service Sales Management

    Relationship Management (Customers, Suppliers & the Public)

    Service Quality Management

    Client Account Management

    Tactical & Operations Planning

    Concurrent Project Management

    Change Management

    Process/Workflow Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance (i.e.US- FAA, etc.)

    Time Management

    Staff Supervision & Development


Professional Experience


Orthodontic Dental Assistant, Bohman Orthodontics Ÿ Xxxxxx, CO Dec 2013 Present

    Ensure compliance with customer service standards in providing clinical assistance that includes proper sterilization and infection control, preparing the patient for treatment, and helping the dentist to assess patient conditions.

    Secure orthodontic record including x-rays, treatment charting impressions, study models and photographs.

    Provide post-treatment support, instructing patients on good oral hygiene/proper care of braces and appliances.

    Manage supplies inventory, monitoring levels and processing orders to ensure continuous supplies availability.

    Perform administrative duties such as answering phones and scheduling/confirming appointments.


Lead Project Manager, Frederic Printing Ÿ Aurora, CO Apr Nov 2013

    Led professional teams in providing a satisfying customer experience for 4 major accounts, ensuring deliverables were met within deadlines and budgets throughout the productions processes for several global photo book projects as well as 50-200 projects progressively in various stages of completion each day.

    Interacted with clients to ensure timely communication of changes and updates to production schedules, monitoring and providing project status reports, proofs, specs and shipping schedules.

    Provided management and production team with daily status updates, analyzing and identifying issues confronting the production team with corresponding corrective and preventive action plans.

    Communicated changes in policies, standards, work orders and expectations, supervising and motivating the team to perform within performance metrics in completing projects and work orders.

    Oversaw project management, providing daily decisions and directions at different points in a project to ensure optimized resource management and adjustments in addressing risks and issues to complete projects.


Internal Account Manager, Republic National Distributing Company Ÿ Littleton, CO Apr Dec 2012

    Developed and executed marketing plans and strategies to increase sales volume and revenues, secure new business accounts and service the needs of 125 existing sales accounts in assigned territory.

    Provided outstanding customer service in managing accounts covering new product distribution, back-bar placement, wells, menus and promotions.

    Designed and produced wine lists, table-tents and other marketing/product collaterals, while resolving complaints, and educating clients on new products and developments.

    Built business networks and sustained professional relationships with clients, promoting company products and services, attending wine tastings while ensuring employees were knowledgeable about the wine.

    Analyzed competitor products and promotions, sales, pricing techniques pricing and marketing policies.

    Recognized as Top Sales Rep in terms of territory growth and gross revenue percentage in Q3.



Yyyyyy x. yyyyyy

- xxxxxx Via Varra, Apt. 21 Ÿ Xxxxxx, CO xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Anheuser-Busch Inbev Ÿ Denver, CO

Account Manager May 2010 Apr 2012

    Managed 283 accounts, ensuring high performance customer services that increased volume and distribution of products working directly with District Sales Manager in meeting sales objectives and goals.

    Determined retail inventory levels based on sales history, competitive knowledge and promotional activities.

    Recognized as a Top Performer: Ranked 2nd for May 2011 Point Sheet Execution, Ranked 2nd for June 2011 Sales to Budget, Ranked 4th for Highest tap gains vs previous month June 2011, Ranked 2nd for Overall Top Performer for June 2011 and Ranked 4th for Top Performer 2011-YTD out of 20 reps

External Merchandiser Jul 2009 May 2010

    Provided outstanding customer service assisting sales representatives maintain accounts and meet sales targets.

    Implemented marketing programs and strategies at the retail level, promoting new placements, building and maintaining A-B InBev displays, restocking shelves of retail accounts to ensure high product visibility, and placing point-of-sale materials to attract consumers.


Marketing Manager Da Big Kahuna Waikiki Ÿ Honolulu, HI Sep 2005 Feb 2009

    Managed routine restaurant operations, overseeing consistent customer satisfaction with the service, and resolving customer complaints as a tier 2 escalation point as needed.

    Developed and implemented marketing strategies and programs based on market research and customer surveys, including promotional and advertising campaigns complying with budgets and thematic marketing directions.

    Oversaw liquor/beverage inventories to ensure high availability of fast moving items.

    Coordinated with beverage companies in promoting special events aimed at specific markets.


Sales Assistant/Associate, Richmond American Homes Ÿ Denver, CO Jun 2004 Jul 2005

    Met monthly on-site sales targets for a property developer and management company.

    Conducted site tours, providing customer service in escorting prospective homebuyers and real estate agents through model homes and residential properties under construction, and demonstrating features and benefits.

    Analyzed financial qualifications of prospective homebuyers and identified patenting financing services from accredited banks and mortgage lenders.

    Built and sustained a growing customer realtor clientele base, establishing professional relationships through various interaction opportunities, customer-driven marketing strategies, and high visibility in realtor events.


Education & Credentials



B.S. in Business Administration, Concentration in Marketing, GPA: 3.2


Professional Training & Certifications

    Dental Assisting Certification | Radiology Certification & CPR Certification

Academy for Dental Assisting Careers, Littleton, CO (2013)

    Integrity Selling Sales Course, Richmond American Homes

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