Key Contributor & Effective Leader with 13+ years of experience in supporting administrative operations within fast-paced and high-stress environments. Significant experience in the social services field with an ability to manage complex patient cases, develop innovative treatment plans, and manage behavioral health treatment programs. Equipped with a keen ability to improve internal operations and increase operational efficiency levels. Excel in creating strong relationships with clients, co-workers, and members of the community.

Administrative/Operational Support Training & Development Team Leadership Client Advocacy

Strategy Development Compliance Law Complex Problem Solving Policy Development

Behavioral Health Case Management People/Performance Management Internal Communication

  Direct day to day logistics within the organization with a focus on managing complex cases and coordinating behavioral health services for adolescents

  Act as a point of contact for both clients and their families, perform detailed behavioral health assessments, and implement detailed treatment plans

  Played a lead role in the facilitation of a seven challenges substance use group which was tasked with providing training related to seven challenges curriculum

  Work closely with various service providers within the community, oversee staffing within the Clinical and Psychiatric team, and handle administrative functions

  Coordinated care logistics within the Community Health Worker Program which included training and coaching program employees

  Utilized the Axis Health System to manage healthcare resources and community partners in addition to supporting a group of over 1,700 Medicaid patients

  Designed and implemented population management tools which improved patient care levels in addition to communicating the program scope/structure within 2 individual clinics

  Oversaw community health operations which required managing complex patient cases and working closely with both behavioral health and medical providers

  Performed community outreach services, tracked program specific activities, and consistently increased program awareness within the community

  Completed training in Motivational Interviewing and Crisis Prevention (CPI)

  Led administrative functions within a high-stress environment which centered on ensuring the medical readiness of the Operational Detachment Alpha and host country national forces

  Provided training to various individuals which included American Special Forces, US Army Personnel, Iraqi Special Forces, Qatari Special Forces, and Iraqi police

  Recognized as an Advanced Tactical Practitioner which required overseeing EMT operations in addition to achieving a promotion to Senior Medical Sergeant

  Attended over 100 formal meetings with members of the Iraqi government and planned medical coverage for over 200 medical operations during deployments

  Completed 3 deployments to Iraq which centered on managing complex operations, working with members of the local community, and diffusing escalated operational situations