Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.

Project Management Medical Industry Patient Medical Charts Attention to Detail

Microsoft Office Suite Recruiting Staff Members Vendor Management Labor Cost Forecasting

Standard Operating Procedures Payroll Management Strategy Development Training/Coaching

Cost Reduction Strategies Product Knowledge Administrative Support

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Complete comprehensive interviews with women who are receiving high-risk pregnancy services in addition to updating medical charts and following up on infants within the NICU

  Play a lead role in the coordination of special projects as needed, archive patient medical charts, and maintain positive rapport with others

  Coordinated both administrative and customer service functions within the organization which included generating weekly reports and working closely with both insurance and medical teams

  Created reports for weekly batch faxing, updated client charts with Case Manager information, completed discharge summaries, and assisted with special projects

  Facilitated administrative functions within a medical/home-healthcare environment which required creating both staff and client schedules on a weekly basis

  Supported customer service tasks on nights and weekends, addressed incoming phone calls, and completed comprehensive reference checks/testing for new staff members

  Instrumental in processing payroll for staff members which included monitoring time reporting and working closely with an external payroll vendor

  Managed patient services logistics which included answering and successfully routing up to 20 calls per day which were centered on medication changes, Physicians, nursing, and referrals

  Provided patient support in an after-hours emergency environment which included provided technical support to patients using home monitoring devices

  Directed patient support services which included supervising a team of up to 12 Coordinators, ensuring regulatory compliance, and developing standard operating procedures

  Selected to manage a satellite office which required processing employee payroll, reviewing timesheets, addressing safety issues, and generating departmental reports

  Successfully managed up to 75 consumer cases for 6 months in a row

  Coordinated administrative functions which included supervising staff members and overseeing the certification for more than 300 cases

  Consistently assessed client needs in order to find the appropriate support needs, reviewed patient service notes, and and managed human resource operations