Dedicated and accomplished Strategic Leader with 12+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to manage daily operations within a variety of environments, handle business development functions, and diffuse complex operational situations. Offer solid supervisory abilities with experience in leading large-scale operational projects, completing door to door lead generation, and increasing revenue growth.  

Account Management Team Leadership/Motivation Outside Sales Strategies Self-Motivated

Project Management Strategic Operations Planning Business Development Revenue Growth

Lead Generation Policy/Procedure Development Strategy Alignment Stakeholder Management

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency

  Maintain an expert level knowledge of craft beer and provide guidance to customers based on their preferences along with consistently ensuring smooth taproom operations

  Coordinate the scheduling of special events and food trucks, identify and resolve complex customer service issues, and build strong relationships with customers

  Managed outside sales logistics within a retail sales environment which included marketing exterior components of a home such as roofing, siding, windows, and gutters

  Completed business development tasks which included performing door to door canvassing and provide wind and hail inspections of homeowner s roofs and/or exteriors

  Participated in meetings with Insurance Adjusters, recorded property damage, and updated case files as needed

  Supported administrative functions within a real estate environment which required attending client meetings and developing innovative marketing content

  Instrumental in the development of an annual marketing plan which was utilized by a Top 5 producing real estate team within the North Carolina region   

  Oversaw lead generation/marketing functions which centered on marketing key clients such as Chevrolet, Ford, Geico, and Mercedes

  Designed and implemented branding strategies, identified potential sales opportunities, and identified customer preferences

  Recognized as a member of a successful team which generated over 7,000 leads in a period of 10 days (including 600 leads within a 4 hour window)   

  Managed logistics related to delivering and transporting vehicles to different dealerships along with assisting Service Advisors with repairs   

  Identified and resolved complex customer service issues and provided guidance to customers regarding Chevrolet, Subaru, and Porsche vehicles

  Led customer service and administrative operations within a retail store environment which included processing transactions, coordinating merchandise returns, and completing Western Union transactions

  Addressed incoming phone calls, created employee schedules, handled opening/closing procedures, and audited cash registers