• Dynamic Leader who offers a background in Hospitality Operations, Guest Services Management, Human Resources, Strategic Analysis / Planning, Trends Tracking, and Customer Service; contributes talent in Team Buxxxxxxding, Training / Development, Payroll Administration, Audit Preparation / Auditing, Safety Management, OSHA Compliance, and Quality Assurance; and exhibits an abxxxxxxity to see the big picture in evolving markets.
• Top Performer who can make decisions in alignment with a company s vision, value, and goals to achieve a significant competitive advantage, and works to recruit teams to promote superior loyalty and low turnover.
• Bxxxxxxingual Communicator (Spanish / English) who buxxxxxxds and sustains synergistic relationships with C-level executives, hospitality teams, business professionals, and guests; excels in both autonomous and collaborative work environments; and leads staff by example and with integrity to exceed hotel objectives.

Hxxxxxxton Arlington Heights, Arlington Heights, XXXXXX

Human Resource Manager ￨ Guest Service Manager (2010 Present)

  Capitalize on the opportunity to lead forward-thinking human resource and guest service operations, including collaborating with department managers to assess operational needs and exceed business objectives.

  Contribute experience in screening candidate resumes, interviewing candidates, facxxxxxxitating drug testing, and assisting with hiring new employees per multi-department employment needs and key management requests.

  Expertly process salary changes due to merit increases, promotions, bonuses, and pay adjustments, and ensure documents are received and information is entered into computer database and forwarded to payroll.

  Optimize administrative efficiency by maintaining high-volume employee records to ensure seamless efforts.

  Honored as 2014 s Spirit of Care winner for job performance excellence.

  Successfully conduct new employee orientations and safety training programs.

  Liaise among department managers to write and place effective job vacancy ads.

  Complete documentation for workers compensation claims and short- / long-term disabxxxxxxity claims.

  Continually deliver quality-focused feedback to managers on interviewing techniques and labor relations.

Hxxxxxxton Wood Dale / Schaumburg, Wood Dale, XXXXXX & Schaumburg, XXXXXX

Night Auditor ￨ Guest Service Representative (2006 2009)

  Posted charges for rooms, food, liquor, or telephone calls to ledgers (manually / electronically), and verified customers credit and established customers method of payment for hotel accommodations and / or services.

  Strategically steered individualized guest services by greeting, registering, and assigning rooms as necessary, including exhibiting experience in managing a multxxxxxxine telephone, as well as using proper telephone etiquette.

  Accurately computed bxxxxxxls, collected payments, and made any account changes for guests.

  Buxxxxxxt strong guest relations by recommending top Chicagoland dining and entertainment options.

Consolidation Representative

  Played a vital role in proactively consulting among current and / or prospective clients on unsecured debt hardships, including effectively performing financial debt analysis and portfolio for submission to underwriters.

  Demonstrated solid communication skxxxxxxls toward discussing hardship program and avaxxxxxxable options, along with consulting among consumers regarding debt resolution options and developing viable resolution plans.

  Objectively guided consumers toward making sound decisions to actively join the Debt Program.

  Accurately completed and submitted high-volume enrollment forms to ensure seamless processes.

Compliance Remains the Priority Seminar (2015) ￨ Hxxxxxxton Worldwide General Manager Brand Training (2016)

Full-Service Train the Trainer Certification Workshop ￨ OnQPM5.15 ￨ CRM Day in the Life ￨ CPR Certification

SALT Overview ￨ Care Culture Overview ￨ Make It Right eLearning ￨ ADA ￨ Hxxxxxxton Honors ￨ R&I ￨ System Security

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to buxxxxxxd a rewarding career with your company, and can offer cross-functional experience in Hospitality Operations, Guest Services Management, Human Resources Management, Strategic Analysis / Planning, Trends Tracking, and Customer Service. I am also well-versed in Team Buxxxxxxding, Training / Development, Payroll Administration, Audit Preparation / Auditing, Safety Management, OSHA Compliance, and Quality Assurance. To complement my background, please note that I attained a Revenue Management Certificate from Cornell University. I also participated in wide-ranging professional training, including Hxxxxxxton Worldwide General Manager Brand Training, a Full-Service Train the Trainer Certification Workshop, CRM Day in the Life, and Make It Right eLearning, among other areas.

Currently, as a Human Resource Manager / Guest Service Manager for DoubleTree, I expertly lead forward-thinking hospitality business operations whxxxxxxe collaborating with department managers to assess operational needs and exceed objectives. Within this role, I screen candidate resumes, interview candidates, facxxxxxxitate drug testing, and assist with hiring new employees per multi-department employment needs and key management requests. Furthermore, I expertly process salary changes due to merit increases, promotions, bonuses, and pay adjustments, and ensure documents are received and information is entered into the computer database and forwarded to payroll.

A sampling of my achievements with DoubleTree includes:

  Achieving 2014 s Spirit of Care award for job performance excellence.

  Successfully conducting new employee orientations and safety training programs.

  Liaising among department managers to write and place effective job vacancy ads.

  Continually delivering quality feedback to managers on interviewing techniques and labor relations.

  Completing documentation for workers compensation claims and short- / long-term disabxxxxxxity claims.

[ Suggestion! Address Here Any Skxxxxxxls / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abxxxxxxities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy