Accomplished, Bilingual (English and Spanish) travel industry leader with a versatile background across marketing, sales, account management, training, TMC operations and customer service.

  Stellar knowledge of corporate business travel and well-versed on the latest industry technology and trends.

  Proven track record of going above and beyond for customers to maintain their loyalty.

  Outstanding public speaking skills, having presented in English and Spanish at Global Biz Travel Association (GBTA) events, and also drafted articles on corporate travel as a guest writer for Gerencia de Viajes magazine.

  Excellent listening, verbal communication and interpersonal skills to bring out the best in team members.

Product Marketing Team Management/Leadership Customer Service

Account Management Operations Management Staff Training

Public Speaking Process Improvement New Business Development

Market Analysis Problem Solving Tradeshows

Sabre Corp. 5/1994-Present

Agency Segment Marketing Manager for the Americas Southlake, XXXXXX (7/2014-Present)

  Oversee brick and mortar, online and leisure travel agencies, as well as consolidating/consortia firms, through the Americas, including the U.S., Canada, the Caribbean and Central and South America.

  Spearhead marketing strategies, including identifying, developing and evaluating strategies for agencies.

  Analyze market trends and execute annual marketing strategies and campaigns.

Achievements:

  Consistently ranked No. 1 or No. 2 while leading Spanish-speaking Global Biz Travel Association (GBTA) educational sessions in Mexico about corporate travel.

  Earned a 4.5 rating (out of 5) for English-speaking GBTA educational session in 2017.

  Executed several well-received campaigns across Latin America, including roles of TMCs in corporate travel.

  Assisted TMC with reducing costly Agency Debit Memos (ADMs).

  Led webinars and drafted successful white papers in English and Spanish attended by 2,000.

  Spearheaded educational sessions and webinars, and wrote a white paper, about group reservations.

Corporate Travel Segment Marketing Manager, Americas Southlake, XXXXXX (6/2008-6/2014)

  Launched products and developed campaigns and communications for TMCs and corporate customers.

  Provided outstanding service to internal sales product managers as well as external travel agencies.

  Designed marketing plans to help colleagues as well as travel agencies, ensuring content was presented at trade shows and events with clear, relevant messaging.

  Created and maintained close relationships with airline executives, hoteliers and leaders car rental companies.

Sabre Corp. (continued from page 1) 5/1994-Present

Corporate Travel Segment Marketing Manager, Americas Southlake, XXXXXX (6/2008-6/2014)

Achievements:

  Played an instrumental leadership role conceiving and designing Sabre BizSite, an online booking tool for small-to-medium corporate travel programs in Latin America.

  Led a project of 10 personnel, working alongside vice presidents and directors and achieving consensus.

  Mentored sales and account executive teams on best sales and customer service practices.

  Boosted sales and adoption of BTS, which was the first corporate booking tool the company offered.

  Migrated sites from BTS to GetThere without losing a customer, increasing the adoption rate by working closely with internal teams, as well as with the corporations, TMCs and suppliers such as airlines and hotels.

  Created a virtual playbook for corporate travel which is still being used today by the sales team globally.

Corporate Travel Market Manager Mexico City, Mexico (1/2005-5/2008)

  Led five regional marketing managers located throughout Mexico.

  Oversaw sales, implementation, training, adoption and support of the GetThere product line.

Achievements:

  Increased the number of trips booked using GetThere sites by 50.7%.

  Secured among the highest customer satisfaction rates ever.

  Registered an 80% adoption rate of the GetThere product line.

Corporate Travel Market Customer Representative Mexico City, Mexico (1/2001-12/2004)

  Earned Circle of Distinction recognition in 2002 and Employee of the Year in 2011.

Account Executive, Training Representative and Help Desk Specialist Mexico City, Mexico (5/1994-12/2001)

Bachelors Degree, Travel-Tourism and Hospitality, Universidad del Valle de Mexico Mexico City

Certified Corporate Travel Executive (CCTE); GBTA; since 2010

Corporate Travel Executive (CTE), GBTA; since 2008

Advanced Principles of Business Travel Management; GBTA; since 2015

Official Instructor, Fundamentals of Business Travel and Advanced Principles of Business Travel, GBTA

Completed 30-Hour Marketing Course, Universidad Iberoamericana Mexico City, Mexico; Aug. 2001

Dear Hiring Manager:

With this letter, I wish to express my sincere interest in becoming your next (INSERT EACH JOB TITLE HERE).

As my accompanying resume indicates, I am an accomplished, Bilingual (English and Spanish) travel industry leader with a versatile background across marketing, sales, account management, training, TMC operations and customer service. I have a stellar knowledge of corporate business travel and am well-versed on the latest industry technology and trends. Additionally, I have a proven track record of going above and beyond for customers to maintain their loyalty. My outstanding public speaking skills include presenting in both English and Spanish at Global Biz Travel Association (GBTA) events. Among my agency segment achievements:

  Consistently ranked No. 1 or No. 2 while leading Spanish-speaking Global Biz Travel Association (GBTA) educational sessions in Mexico about corporate travel.

  Earned a 4.5 rating (out of 5) for English-speaking GBTA educational session in 2017.

  Executed several well-received campaigns across Latin America, including roles of TMCs in corporate travel.

  Assisted TMC with reducing costly Agency Debit Memos (ADMs).

  Led webinars and drafted successful white papers in English and Spanish attended by 2,000.

Among my corporate travel segment accomplishments:

  Played an instrumental leadership role conceiving and designing Sabre BizSite, an online booking tool for small-to-medium corporate travel programs in Latin America.

  Led a project of 10 personnel, working alongside vice presidents and directors and achieving consensus.

  Mentored sales and account executive teams on best sales and customer service practices.

  Boosted sales and adoption of BTS, which was the first corporate booking tool the company offered.

  Migrated sites from BTS to GetThere without losing a customer, increasing the adoption rate by working closely with internal teams, as well as with the corporations, TMCs and suppliers such as airlines and hotels.

  Created a virtual playbook for corporate travel which is still being used today by the sales team globally.

I am a Certified Corporate Travel Executive (CCTE) and Corporate Travel Executive (CTE) Certified. I am confident I would be an immediate and long-term asset to your organization. I look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

abc@xyz.com

Dear Hiring Manager:

I am writing to personally thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF EACH JOB OPPORTUNITY) position currently available at your organization. Having gained a deeper insight into the job requirements and your objectives, I am confident I can exceed your performance expectations immediately.

As you observed, I am genuinely passionate about the travel industry. During my more than 20-year career at Sabre Corp., I have been consistently promoted to positions of greater responsibility for exceeding performance goals. My versatile background includes marketing, sales, account management, training, TMC operations and customer service. I also have a stellar knowledge of corporate business travel and am well-versed on the latest industry technology and trends.

Should you have any additional questions, please feel free to contact me at your earliest convenience. Again, thank you for the interview. I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

abc@xyz.com