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Yyyyyy x. yyyyyy
5801 Spring Valley Rd. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Versatile, results-oriented Strategic Leader with several years of experience in administrative support and substitute teaching roles within a variety of industries. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.
Key Competencies
Substitute Teaching Workflow/Process Improvement Customer Service/Support
Attention to Detail Decision Making/Planning Complex Problem Solving
Productivity/Efficiency Oral/Written Communication Microsoft Office Suite
Professional Experience
Red Lobster 2015-Present
Server
- Direct day to day customer service operations with a fast-paced food service environment with a focus on increasing productivity and customer satisfaction levels
- Assist customers with menu selection, answer questions regarding menu items, process customer transactions, and assist with special projects
Acapella In-Home Care/Right at Home 2009-2012
Certified Nursing Assistant
- Assisted a home-bound individual with daily hygiene and medical needs which included providing prescribed medication and transporting to medical appointments
- Utilized superior communication and interpersonal abilities to successfully build rapport with clients and members of the community
Clay Pit Indian Restaurant 2004-2008
Waitress
- Coordinated customer service tasks within a food service environment which centered on greeting incoming customers and obtaining food/beverage orders
- Maintained a strong knowledge of food regulations and safety best practices in addition to providing training to new staff members
Richardson School District 2002
Substitute Teacher
- Managed daily classroom operations within several grades in the absence of the regular Teacher which required following set lesson plans, coordinating student assignments, and administering student assessments when needed
- Reviewed and diffused student behavioral issues, provided feedback to returning Teachers, and communicated effectively with members of school administration
Education
Some College Coursework, Texas A&M Commerce
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