Accomplished young leader with a consistent, proven track record of achievement.

  Personable leader with impeccable integrity and judgment to make the right decisions while under pressure.

  Stellar listening, verbal communication and interpersonal skills to build relationships with key stakeholders, including leading and training team members.

  Adaptable, versatile and flexible team player with experience coordinating and managing projects.

  Experience training team members on best practices of operations.

  Proficient with Microsoft Outlook, Word, Excel, PowerPoint and Project Manager; Salesforce; PeopleSoft; American Info Source; CM/ECF eFiling; and Pacer eFiling.

American Honda Finance Corp. Irving, TX Aug. 2015-Present

Lease End Specialist II (Mar. 2016-Present)

  Build relationships with customers, including rectifying problems regarding end of leases or balloon payments.

  Analyze end of lease information and share subject matter expertise with customers.

  Assist customers with processing payments, reviewing financial history and correcting payment errors.

  Serve as the go-to person for any questions colleagues may have regarding processes and procedures.

  Collaborate on a committee to improve the customer service scores of department personnel.

Achievements:

  Earned a promotion in less than a year and was recognized by management for leading by example.

  Placed first in a month-long competition against fellow team members for achieving the best overall numbers.

  Contributed to improving performance of team members after creating a helpful template.

Bankruptcy Support Staff (Aug. 2015-Mar. 2016)

  Supported supervisors, team leads and 15 other staff members.

  Demonstrated strong writing skills to draft and edit legal documents (Proof of Claims, reaffirmation agreements and deficiency letters).

  Trained, mentored and coached new hires on best practices of operations.

Achievements:

  Created a training program for the Bankruptcy Administrative Support Team that is still in use today.

Administrative Assistant, Johnson & Wales University Charlotte, NC Aug. 2014-May 2015

  Communicated effectively with students, including coordinating housing for new semesters.

  Created worksheets in Microsoft Excel, as well as bulletins, emailing students and staff about housing updates.  

  Processed payroll in an accurate, timely and efficient manner.

Games Supervisor, Cedar Fair (Carowinds) Charlotte, NC Mar. 2014-Aug. 2014

  Showcased strong leadership skills while managing up to eight associates.

  Educated team members on best practices of customer service and operations.

  Managed inventory and overseeing accurate recordkeeping.  

  Boosted profitability approximately 10% from prior year; lowered employee thefts; and increased staff retention.

Bachelor of Science, Business Administration (BSBA), Marketing, Johnson & Wales University; earned 2015

Certificate in Mediation, Collin College

Member, Catawba County Youth Council; four years

  Developed a Healthy Life Choice Program and created public service announcements distributed via YouTube videos.

  Mentored youth in the public school system and read to students at public libraries.