• Detail oriented, self-motivated Professional possessing a broad range of management, customer service and quality assurance experience.
• Possesses excellent interpersonal communication skills, key to forming positive relationships and providing top notch customer service.
• Dynamic leadership abilities; experienced in conducting thorough training and educating individuals on best practices.
• Strong problem solving skills with a track record of completing tasks on time in deadline based environments.

NACCAS, Alexandria, VA 2013-Present

Practitioner Evaluator

• Maintain adherence to school and state regulations throughout all operations.
• Conduct thorough investigations regarding government funding and suspicious claims; performed interviews, compiled information and relayed important data to appropriate parties.
• Perform in depth industry research, critical to remaining up to date on new state regulations and NACCA scope of compliance.

Great Clips, Aurora, CO 2005-Present

Barber Services

• Improved existing processes, leading to an increase of productivity by 40%, 30% growth within a 6-month period and a client retention rate of 98%.
• Provided excellent customer service; formed positive, lasting relationships.

Pickens Technical School, Aurora, CO 1999-2004

Cosmetology Instructor

• Demonstrated strong leadership skills, coupled with in depth industry knowledge to develop highly effective course content to promote growth and development in a vocational setting.

Split Endz, Aurora, CO 2000-2003

Salon Owner

• Fulfilled key proprietary role, overseeing daily operations including employee management, staffing and maintaining proper inventory levels.
• Provided top notch customer service, key to ensuring satisfaction and promoting retention.
• Duties included accounting/bookkeeping, purchasing and implementing company policies and procedures.
• Grew customer base by developing effective marketing/advertising strategies.

Hype Hair Productions, Denver, CO 1997-2000

Marketing Representative

• Successfully promoted company services; coordinated high-profile hair shows.
• Responsibilities included media relations management, handling contract negotiations and selecting venues.

Business Marketing/Social Services Coursework Completed, University of Phoenix; 2010-2013

Cosmetology Master Degree, Dudley Cosmetology University, Kemersville, NC; 1991

Cosmetology Degree, LaVonne Beauty Academy, Aurora; 1986

NACCAS Certification; 2013

American Cancer Society Member

Look Good Feel Good Program Volunteer; 2011