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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Profile of Qualifications


  • Detail oriented, self-motivated Professional possessing a broad range of management, customer service and quality assurance experience.
  • Possesses excellent interpersonal communication skills, key to forming positive relationships and providing top notch customer service.
  • Dynamic leadership abilities; experienced in conducting thorough training and educating individuals on best practices.
  • Strong problem solving skills with a track record of completing tasks on time in deadline based environments.


Key Areas of Expertise



  Interpersonal Communication

  Training & Development

   Attention to Detail

  Quality Control

  Regulatory Compliance


Professional Synopsis


NACCAS, Alexandria, VA 2013-Present

Practitioner Evaluator

  • Maintain adherence to school and state regulations throughout all operations.
  • Conduct thorough investigations regarding government funding and suspicious claims; performed interviews, compiled information and relayed important data to appropriate parties.
  • Perform in depth industry research, critical to remaining up to date on new state regulations and NACCA scope of compliance.


Great Clips, Aurora, CO 2005-Present

Barber Services

  • Improved existing processes, leading to an increase of productivity by 40%, 30% growth within a 6-month period and a client retention rate of 98%.
  • Provided excellent customer service; formed positive, lasting relationships.


Pickens Technical School, Aurora, CO 1999-2004

Cosmetology Instructor

  • Demonstrated strong leadership skills, coupled with in depth industry knowledge to develop highly effective course content to promote growth and development in a vocational setting.


Split Endz, Aurora, CO 2000-2003

Salon Owner

  • Fulfilled key proprietary role, overseeing daily operations including employee management, staffing and maintaining proper inventory levels.
  • Provided top notch customer service, key to ensuring satisfaction and promoting retention.
  • Duties included accounting/bookkeeping, purchasing and implementing company policies and procedures.
  • Grew customer base by developing effective marketing/advertising strategies.


Hype Hair Productions, Denver, CO 1997-2000

Marketing Representative

  • Successfully promoted company services; coordinated high-profile hair shows.
  • Responsibilities included media relations management, handling contract negotiations and selecting venues.


Education & Professional Development


Business Marketing/Social Services Coursework Completed, University of Phoenix; 2010-2013

Cosmetology Master Degree, Dudley Cosmetology University, Kemersville, NC; 1991

Cosmetology Degree, LaVonne Beauty Academy, Aurora; 1986

NACCAS Certification; 2013

American Cancer Society Member

Look Good Feel Good Program Volunteer; 2011

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