Driven, focused, and hard-working Strategic Operations Professional with a background in overseeing daily operations within fast-paced environments throughout a variety of industries. Experienced in managing large-scale operational programs, implementing/developing new products, designing innovative strategies, and supervising cross-functional teams. Highly adept in improving organizational productivity in addition to maintaining strong communication with co-workers, clients, vendors, executive management, and key industry leaders.

  Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Supervise a team of 12 Area Managers which are responsible for managing over 260 accounts within the commercial cleaning industry

  Oversee financial operations which include managing P&L, handling a budget of approximately $15 million dollars, and assisting client with billing inquiries

  Played a lead role in the generation of over $100,000 in up-sales, perform monthly quality control checks, and handle human resource operations

Compass Cleaning Solution November 2013-April 2014

  Coordinated daily operations and logistics within a successful cleaning organization which required managing 150 client accounts within the cleaning division and increasing restaurant clients from 35 to 70

  Provided training and guidance to Franchisee s with a focus on standard operating procedures, financial management, and monthly audits

  Utilized superior communication and interpersonal abilities to coordinate training seminars for future franchise holders in addition to diffusing escalated service issues

Professional Systems September 2006-November 2013

  Facilitated regional operations which required supervising a team of 2 Division Managers and 12 Area Managers along with overseeing an operational budget of $30 million

  Designed and implemented an innovative incentive program which required superior managerial abilities and resulted in $120,000 in revenue

Additional Professional Experience Includes: Operation Manager, Dohrn Transfer (2006), Lead Operation Manager, Yellow Transportation (2003-2006), and Owner, Pro Care August (1998-2003)