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Yyyyyy x. yyyyyy

PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Experienced Strategic Leader with 15+ years of experience in high-stress environments along with a strong background within the airline industry. Experienced in performing providing stellar service to both internal and external customers, managing daily logistics, and leading cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, co-workers, and vendors.


Key Competencies



         Team Leadership

         Operations Management

         Complex Data Analysis

         Customer Service

         Staff Management

         Forklift Operation/Warehousing



         Process Improvement

         Project Management

         Complex Problem Solving

         Attention to Detail


Professional Experience

Horizon Airlines, Portland, OR April 1998-December 2015

Team Captain

  • Directly managed several daily operations and administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency
  • Supervised cross-functional teams which included providing individualized feedback/coaching in addition to facilitating performance assessments on a regular basis
  • Designed and implemented streamlined processed focused on reducing overhead costs, oversaw warehouse operations, and encouraged a safe working environment at all times
  • Acted as member of the Tow Team which required working closely with team members in the tower in order to tow aircrafts safely across active runways
  • Played an integral role in several large-scale projects which included SRM-Choking, ERJ,, Beer/Dry Ice, Galley Reconfiguration, and Accelerated Improvement Workshop
  • Utilized superior time management abilities in order to ensure strict deadlines were adhered to in addition to successfully maintaining productivity during weather issues


Additional Roles Held Include:

    • Portland Duty Desk-Scheduling & Payroll
    • Portland Ramp Team Captain
    • Peoplesoft & Workflow One




PDX Customer Connection Superstar Award (2013)

Partnership Award (2012); Orchid Award (2006)

Pathfinder Award Nomination (4X)




Some College Coursework, International Air Academy

Some College Coursework, Clackamas Community College

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