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Yyyyyy x. yyyyyy
PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Strategic Leader with 15+ years of experience in high-stress environments along with a strong background within the airline industry. Experienced in performing providing stellar service to both internal and external customers, managing daily logistics, and leading cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, co-workers, and vendors.
Key Competencies
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Team Leadership Operations Management Complex Data Analysis Customer Service |
Staff Management Forklift Operation/Warehousing Shipping/Receiving Coaching/Training |
Process Improvement Project Management Complex Problem Solving Attention to Detail
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Professional Experience
Horizon Airlines, Portland, OR April 1998-December 2015
Team Captain
- Directly managed several daily operations and administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency
- Supervised cross-functional teams which included providing individualized feedback/coaching in addition to facilitating performance assessments on a regular basis
- Designed and implemented streamlined processed focused on reducing overhead costs, oversaw warehouse operations, and encouraged a safe working environment at all times
- Acted as member of the Tow Team which required working closely with team members in the tower in order to tow aircrafts safely across active runways
- Played an integral role in several large-scale projects which included SRM-Choking, ERJ,, Beer/Dry Ice, Galley Reconfiguration, and Accelerated Improvement Workshop
- Utilized superior time management abilities in order to ensure strict deadlines were adhered to in addition to successfully maintaining productivity during weather issues
Additional Roles Held Include:
- Portland Duty Desk-Scheduling & Payroll
- Portland Ramp Team Captain
- Peoplesoft & Workflow One
Awards
PDX Customer Connection Superstar Award (2013)
Partnership Award (2012); Orchid Award (2006)
Pathfinder Award Nomination (4X)
Education
Some College Coursework, International Air Academy
Some College Coursework, Clackamas Community College
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