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Yyyyyy x. yyyyyy

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Career Profile


Experienced Strategic Technical Leader with several years of experience in Technical Support and Engineering roles along with a strong technical acumen and background in improving productivity levels. Experienced in identifying innovative technical solutions for complex technical issues, overseeing QA logistics, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.


Proficient in: Cisco ASA, Cisco PIX, IPSec, VPN, F5, Brocade ADX, Cisco CSS, Palo Alto Firewalls, and Cisco Routers/Switches


Key Competencies


Network Security Management Project Management System Implementation Technical Support

Server Management/Migrations Customer Support Implementing Project Workflows

Oral/Written Communication Process Improvement Attention to Detail Firwalls/Switches/Routers


Professional Experience

Milestone Technologies, Fremont, CA February 2016-Present

Network Security Engineer

  Direct day to day technical operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Review and troubleshoot client network connectivity issues related to digital authentication, remote access, secure Wi-Fi, and wired connectivity

  Analyze and resolve individual application failures within Mac environments, participate in weekly team meetings, and maintain positive rapport with internal/external stakeholders

  Played a lead role in upgrading firewall codes, implementing Meraki HA firewalls, and handling DNS implementation


Rackspace Hosting, Austin, TX May 2008-February 2016

Network Security Administrator

  Supported network operations within the organization which centered on reviewing escalated technical issues and implementing appropriate solutions

  Configured both firewalls and switches, set-up switchports, and coordinated troubleshooting for IPSec, site to site, client, and SSL VPN

  Gained extensive knowledge of Cisco CSS, Redhill, webmux, loadbalancers, and f5-HA configuration in addition to IP allocation best practices

  Utilized superior analytical abilities to complete MRTG analysis, TACACS troubleshooting, and Big IP f5 configuration

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Professional Experience Continued:

SPi, Austin, TX August 2005-May 2008

QA Analyst

  Facilitated quality assurance functions which included executing DB test cases, developing daily problem reports, and identifying requirements for testability and usability

  Provided feedback to development teams in regard to system functionality, updated testing plans/cases, and created comprehensive quality assurance steps for audits

  Tracked incoming/outgoing media, worked closely with both Project Managers and Data Analysts, and successfully processed up to 400 MB of data per day on behalf of clients


Additional Professional Experience Includes: IT Contractor, TekSystems (2004-2005) and IT Support Specialist, Austin Surgical Hospital (2004)

Professional Certifications


Certifications Include: PAN ACE 6, PAN ACE 7, CCNA, CCNA Security, Cisco Firewall v1.0, and Cisco SENSS














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