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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx~


Career Profile

Key Contributor and Effective Leader with several years of experience in quality assurance roles within fast-paced and high-stress environments within a variety of industries. Experienced in performing QA analysis, completing release impact analysis, ensuring system compliance, and administering daily system operations. Equipped with a significant ability to leverage skills in project management in order to introduce new tools for cost/time savings and efficiency improvements.

Key Competencies


       Quality Assurance

       System Testing

       Strategy Development

       SOX 404 Compliance


       Release Impact Analysis

       Production Support

       Mobile/Desktop Support

       ITIL Foundations Certification


       Report Generation

       Complex Problem Solving

       Process Improvement

       System Administration


Technical Skills


Proficient in: CVS/RCS, Subversion, Perforce, ClearCase, Bugzila, HP Quality Center, FogzBugz, HP ALM, BEA WebLogic, WebSphere, Tomcat, HP QuickTest Professional, Selenium, HP LoadRunner, Bourne Shell, Python, Linux, Sun Solaris, MacOS X, Microsoft Windows (2000, XP, 7, 8), Apple iWork, Microsoft Office Suite, OpenOffice, and LibreOffice


Professional Experience

Apple Inc., Cupertino, CA 2015-Present

Enterprise Support

  Directly manage day-to-day operations within a fast-paced environment with a focus on providing a superior level of technical support to clients

  Instrumental in handling quality assurance testing for internal teams, compile detailed technical reports and documentations, and research complex issues with both mobile and desktop systems


Huntington Bancshares, LLC, Columbus, OH 2003-2014

QA Lead/Production Support Manager

  Played a lead role in logistics related to quality assurance and production support which included overseeing both testing and capacity planning for large-scale CRM systems

  Utilized superior technical acumen in order to act as an Administrator for both middleware/messaging systems and source-code repositories in addition to generating complex reports using CVS and Subversion

  Designed and implemented a Bourne shell script which was based on a continuous integration system in addition to overseeing QA automation systems/tests

  Ensured superior system quality levels through the implementation of monitoring systems which followed SOA principles along with managing both on and off-shore testing resources


Additional Professional Experience Includes: Release Manager, Synoran, Inc. (2001-2003), Release Manager, Provato, Inc. (2001), and Release Manager, iDrive Inc. (2000-2001)



Post-Baccalaureate Coursework, Auburn University, Auburn, AL (Currently Attending)

Bachelor of Arts, Computer Science, Dartmouth College, Hanover, NH

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in quality assurance and technical roles with experience in administering complex technical systems, overseeing quality assurance testing, ensuring organizational compliance, and providing technical support to both mobile and desktop applications. In addition, I have strong experience in analyzing and solving complex technical issues, performing detailed release impact analysis, and streamlining current processes.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability educational background which includes a Bachelor s Degree in Computer Science from Dartmouth College.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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