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Management leader with a consistent, proven track record of exceeding performance objectives.
Led operational and sales performance across multiple states and regions, meeting or exceeding quarterly and annual revenue, service, cash flow and customer satisfaction objectives.
Stellar ability to build, lead and train high-performance teams to maximize their potential and excel.
Outstanding knack for retaining personnel, including branch managers, by delivery exceptional training.
Strong communication and problem solving skills to work with leaders across multiple departments.
Outstanding analytical, time management, attention to detail and organizational skills.
Veteran, United States Army Reserves.
Strategic Planning Team Building/Leadership Staff Management/Training
Budget Management Recruiting/Hiring/On-boarding Staff Retention
New Business Development Client Relations Succession Planning
Terminix June 1996-Present
Sales Development Manager, Southwest Division (Jan. 2013-Present)
Ensure new and existing team members are well-trained to achieve performance goals across a seven state region, from Mississippi to Nevada, including Louisiana, Texas, Oklahoma New Mexico and Arizona.
Recognize sales turnover trends and implement recruitment/training plans to improve these metrics.
Conduct field sales evaluations for new and underperforming sales associates.
Communicate effectively with region and branch management personnel as well as Human Resources.
Generate weekly reports on recruitment activity and sales staffing performance and also lead weekly divisional sales training calls.
Ensure new outside sales professionals are on-boarded and trained according to established schedules.
Lead new hire sales training in a classroom setting, and additional classes based on business trends.
Dallas-Fort Worth Region Manager (Feb. 2010-Dec. 2013)
Northeast Commercial Region Manager (Jan. 2009-Feb. 2010)
Philadelphia Region Manager (Jan. 2004-Dec. 2008)
Northeast and Louisiana Regional Sales Manager (June 1996-Jan. 2004)
Met or exceeded quarterly and annual revenue, service, cash flow and customer satisfaction objectives.
Oversaw financial results and operating income, as well as recruiting and retention of managers and staff.
Spearheaded training and professional development programs in collaboration with a division Vice President, including developing branch managers.
Launched a training plan for new services based on market needs, including leading new hire sales classroom training and branch sales training classes.
Bachelor of Science (BS), Business Management, University of Phoenix; earned June 2008
Completed Training Certificate Program, American Society for Training and Development
Life Group Leader, One Community Church; since 2013; also served as Team Leader-Guest Services Ministry
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