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Customer Service ~ Reception ~ Report Preparation ~ Budgeting ~ Switchboard Operation
Appointment Scheduling ~ Human Resources Support ~ Program Administration ~ Data Entry
Offer significant experience in office administration encompassing purchasing, budgeting, expense management, data collection, research, travel logistics, event coordination, scheduling, and data entry.
Demonstrated strengths in handling sensitive and confidential business correspondence,
Contribute dynamic communication skills toward effectively liaising between senior leadership and internal/external stakeholders in support of attaining organizational objectives.
Excel at steering projects to maximize use of resources, boost productivity, and achieve performance goals.
Reputation for professionalism, integrity, and capabilities in working autonomously without supervision.
Solid computer skills include Microsoft Office (Outlook, Word, PowerPoint, Excel), NCIC, and WordPerfect.
Vienna Tiny Tots Village, Vienna, VA, 2014 to 2015
Coordinated structured activities and routines for children including games, crafts, stories and field trips.
Exercised role-playing and modeling techniques to guide children in resolving conflict and appropriately communicating needs.
Enforced rules for behavior, observed social and physical development, and fostered a learning environment encouraging exploration and imagination.
U.S. Marshals Service, D.C. District Court, U.S. Department of Justice, Washington, D.C., 2009 to 2014
Investigative Research Specialist 2012 to 2014
Supported federal judicial system by tracking, analyzing and validating housing, transportation, and medical costs for inmates in custody of U.S. Marshals Service, D.C. District Court.
Processed federal prisoner bills for payment, submitted prisoner medical requests for approval, and prepared move requests for inmates assigned to Bureau of Prisons facilities.
Formally recognized and awarded on two occasions for outstanding performance (2011 and 2014).
Investigative Research Specialist 2011 to 2012
Joined forces with local and state authorities to evaluate, prepare and coordinate arrest warrants.
Administrative Support Assistant 2009 to 2010
Applied sharp multi-tasking abilities toward operating telephone switchboard, preparing official correspondence for signature/distribution, and maintaining time and attendance for U.S. Marshals Service employees.
VCA Airline Boulevard Animal Hospital, Portsmouth, VA, 2008
Performed heavy telephone use including answering incoming calls, scheduling and confirming appointments, and informing clients of laboratory results.
Maintained up-to-date charts and computer records for patients, collected deposits and payments for services, and accurately balanced cash drawer daily.
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Professional Experience continued
Department of the Navy, U.S. Department of Defense, Norfolk, VA, 2007 to 2008
Equal Employment Opportunity Specialist
Provided EEO counseling and guidance to individuals claiming discrimination.
Norfolk Society for the Prevention of Cruelty to Animals Inc., Norfolk, VA, 2007
Screened, counseled and approved or denied individuals or families applying to adopt a pet to ensure an optimum outcome and permanent home.
Collected payments and processed adoption applications, contracts, and medical records.
Various employers, Rota, Spain, 2004 to 2007
Customer Service / Administrative / Sales
Accompanied Active Duty U.S. Navy spouse during three-year tour and held multiple positions at the Commissary, Retail Store for the Navy Exchange, and Air Operations Department.
U.S. Customs and Border Protection, Office of Training and Development, U.S. DHS, Washington, D.C., 2004
Human Resource Specialist
Scheduled participants for a two-day orientation to the Port of Baltimore including arranging travel details, coordinating program agenda, securing meeting rooms and speakers, and assembling workbooks.
Office of Disability Employment Policy (ODEP), U.S. Department of Labor, Washington, D.C., 2003 to 2004
Contacted organizations of all sizes from small businesses to major Fortune 500 companies to schedule speaking engagements for Assistant Secretary.
Instrumental in enhancing user-friendliness of ODEP s website (DisabilityDirect.gov) and uploaded new content as applicable.
Orchestrated administrative details for awards ceremonies including invitations, luncheons, seating charts, and press/media relations.
U.S. Department of Labor, Washington, D.C., 2000 to 2003
Collaboratively developed recommendations for supporting Business Leadership Network program within the new structure of the Office of Disability Employment Policy (ODEP).
Authored informative and detailed briefing notes, agendas, memos and correspondence for subcommittee conference calls and state representative meetings.
Prepared and distributed monthly Information and Resource Memo to all subcommittee members.
Prior background includes role as Office Automation Clerk, Defense Threat Reduction Agency, U.S. Department of Defense, Fort Belvoir, VA, 1999 to 2000 held Secret security clearance.
Master of Human Relations, University of Oklahoma, 2007
Bachelor of Arts in Sociology, George Mason University, 2000
Volunteer, Inova Fairfax Hospital, Falls Church, VA, 2015
Volunteer, Fairfax County Park Authority, Fairfax, VA, 2015
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HIRING AGENT NAME
I am currently exploring opportunities in an administrative capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to a solid academic background, I bring to you excellent experience in managing a wide range of administrative functions, outstanding capabilities in customer service and human resources support, and a strong blend of talents in report preparation, data entry, purchasing and research. Additionally, I offer a steadfast commitment to driving continuous improvement within the organization which is paramount to achieving cost containment and consistent growth.
If chosen to join your team, you will appreciate my energy and enthusiasm exhibited in daily endeavors and my rapid transition into your office. I am certain that I am an ideal candidate for this opportunity and look forward to interviewing with you in the near future. Please call me anytime at the numbers listed above to schedule a time to meet.
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