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Yyyyyy x. yyyyyy

1001 Bear Island Rd., #0000 xxxxxx xxxx , xxxx , xxxxx 00000



Summary of Qualifications


  Accomplished administrator with a work history of consistently exceeding performance expectations.

  Experience providing administrative support in the healthcare, aviation and financial industries.

  Managed administrative functions for a private charter service and worked closely with senior executives.

  Excellent administrative skills to complete a variety of tasks, including scheduling appointments and events; booking travel arrangements; and negotiating with vendors.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Demonstrated ability to work well independently as well as part of a team.

  Proficient with Microsoft Office, ACT and Auto Task.

Professional Experience


Dispatcher & Personal Assistant, Moneypenny USA 2015

  Communicated effectively over the telephone for an international answering service.

  Demonstrated strong attention to detail skills to relay messages to all U.S. businesses.

  Helped to set up new clients and track all requests from the United Kingdom, New Zealand and Australia.

IT Dispatcher, Beacon Communications City, State 2014-2015

  Communicated well over the telephone on via email to schedule and dispatch workers and crews, as well as equipment, to customer locations in order to restore or repair service.

  Prepared daily work and run schedules, and also distributed work tickets in a timely and efficient manner.

  Proactively alerted supervisors or work crews to any specific challenges or problems that occurred.


Teller, Bank of America Hilton Head Island, SC 2010-2013

  Build and maintained positive communications with customers and colleagues in a retail banking setting.

  Processed customer transactions in polite, friendly and accurate manner.

  Educated customers about a variety of bank products and services.


Office Manager, The Air Group, Inc. Teterboro, NJ 2006-2008

  Oversaw administrative operations for this charter service at its private airport terminal.

  Communicated effectively with clients, vendors and also supported three sales executives.

  Saved $13,000 by leading transition of 32,000 records to a new database eight months ahead of schedule, and reduced expenses 25% by negotiating favorable agreements with vendors and organizing equipment.

  Negotiated contracts with rental car companies, facility maintenance firms and landscape contractors.

  Spearheaded a move to a new 60,000 square foot facility and trained staff on computer software.

Administrative Assistant & Switchboard Operator, Pascack Valley Hospital Westwood, NJ 1999-2007

  Supported the Clinic Manager at a 300-bed community hospital by assisting patients and their families, visitors, physicians and other hospital staff.

  Achieved a 95% patient satisfaction score on a survey for helping colleagues deliver mammograms, ultrasounds and special procedures to as many as 50 patients per day.

  Helped organize the appointment system for the Breast Care Center, and also assisted with the design of its registration policies and procedures; patient records; and communications with insurers.

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