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Administrative Professional with broad-based healthcare-related management experience, seeking a
Healthcare Departmental Administration assignment
Profile of Qualifications
Bachelor of Science, Healthcare Administration, Bachelor of Arts, Medical Assistant and Pre-Healthcare Certifications
Long-term career background and in-depth experience developed while serving in Healthcare Specialist roles for the Veterans Administration; continually oversee multiple administrative functions to assure continuity of service and providing highest levels of support for individuals
Provide outstanding data development and management; excellence in reviewing/assessing wide array of crucial reports to assure accuracy and completeness, and author multiple essential documentation
Particular strengths in developing strong interpersonal working relationships with personnel at all levels of organization; exception capabilities in use of effective oral and written communications particularly during training of organizational personnel
Highly skilled and knowledgeable in relevant regulations and directives, particularly concerning organizational policies and procedures; well-versed in use of medical terminology and medications and continually apply exceptional analytical and evaluative capabilities during development of critical decisions
Areas of Expertise
Operational Support Staff Assignment Scheduling ~ Performance Goal Attainment ~
Report Development ~ New Clinic Development/Oversight ~ Document Authorship/Review ~ Data Entry/Data Analysis ~ Survey Development ~ Needs Assessment ~ Personnel Training ~ Benefits Administration ~ HIPAA ~ Appointment Scheduling
Microsoft Office Suite, Veterans Health Information Systems and Technology Architecture (VistA), Computerized Patient Record System (CPRS), Electronic Health Records (EHR)
CPR Certified
Professional Synopsis
Department of Veterans Affairs, North Las Vegas, NV 2014 Present
Lead Program Support Assistant (2016-Present)
As a Healthcare Specialist effectively provide day-to-day operational support for providers/supervisors/section chiefs; develop staff assignments and assure highest levels of Quality Control for Physical Medicine and Rehabilitation Services (PMRS)-related outpatient, inpatient and community living center (CLC) patient care services.
Actively participate in coordinating initiatives and reaching performance goals, and assist with developing strategies and plans to optimize efficiencies while decreasing PMRS wait times and access issues; collaborate with PMRS management to develop in-depth reports covering access, wait times and missed service opportunities.
Tasked with oversight/creation of new clinics and modifying/cancelling existing clinics to ensure accuracy for DSS workload reporting; also continually assure that clinical space crosswalks are maintained appropriately and optimally.
During PMRS meetings, record and maintain meeting minutes; also utilize MS Office Suite software to generate any correspondence or other narrative documents and skillfully review documents, reports and applications to identify/remediate any omissions or inconsistencies and to ensure that data entry is complete and accurate; develop effective surveys that assist in identifying needs of clinics, providers and patients.
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Advanced Medical Support Assistant (2016)
Medical Support Assistant (2014-2016)
In this assignment was tasked with providing Medical Support Assistant (MSA) training for congressional staff personnel as well as training of new hires on software/administrative policies; reported to Supervisory Administrative Advisor, with responsibilities for developing patient schedules; skillfully utilized MS Word/Excel/Outlook as well as VistA and CPRS.
Continually employed in-depth knowledge of VA benefits eligibility and HIPAA and assured enforcement of all organizational policies/regulations/station directives, including maintaining confidentiality of Electronic Health Records (EHR).
Adroitly managed telephone banks, scheduled appointments, maintained medical records, greeted patients and performed data entry; utilized decision-making capabilities in organizing workloads to fulfill mission goals and achieve positive outcomes while assuring continual oral/verbal communication with healthcare groups, leaders and other organizations.
Worked with the Supervisor Medical Support Assistance and the Lead Medical Support Assistant to review and verify accuracy of data uploaded by other staff members; continually utilized knowledge of medical terminology and medications to assure clear communication with medical staff; also continually supported and encouraged Veteran-focused care and support.
Server, Tommy Bahama Restaurant, Las Vegas, NV 2012 Present
Consistently employed communication excellence while serving diverse customer base and interacting effectively with peers/colleagues; placed strong emphasis on providing exceptional customer relations while multi-tasking, skillfully utilizing detail-oriented approach when accurately filling complex orders and managing currency.
Demonstrated excellence in promoting/upselling products and services and was highly successful in evaluating customer needs to assure satisfaction.
Medical Assistant Externship, Family Doctors of Green Valley, Henderson, NV 2014 2015
Held comprehensive responsibilities for coordinating/scheduling patient appointments, demonstrating multi-tasking and time management skills, properly utilizing EHRs and being knowledgeable on all facets of HIPAA.
Assisted physicians during patient examinations/treatments; was often called upon to administer injections or perform other invasive activities and assured that physicians received medical histories, vital sign information and any test results.
Administrative Assistant, Vegas Fastener Manufacturing, Las Vegas, NV 2013 2014
Multiple responsibilities included reporting to CEO, greeting/assistant visitors, managing telephone lines, organizing documents, purchasing office supplies, utilizing office equipment and performing data entry; also worked closely with Engineering, Human Resources, Accounting and Payroll Departments.
Server, Longhorn Steakhouse, Gulfport, MS 2005 2011
Served in leadership role as new employee trainer; employed exemplary communication skills and demonstrated attention to detail while accurately fulfilling complex orders and skillfully managing currency.
Continually fostered atmosphere of exceptional customer service, managed multiple tasks simultaneously and promoted organizational products and services.
Education
University of Las Vegas, Nevada
Bachelor of Science, Healthcare Administration, 2016, GPA 3.28
UNLV, Las Vegas, NV
Medical Assisting Program, Medical Assistant Certification, 2014
University of South Alabama, Mobile, AL
Bachelor of Arts-Interdisciplinary Studies, Community Service Concentration, 2011
Psychology, Sociology, Criminal Justice Studies
Midlands Technical College, Columbia, SC
Pre-Healthcare Certification, 2006
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