Business Communications, Information Systems Management, Leadership and Organization Behavior, Human Resources Management, Consumer Needs Identification, Organizational Growth, Full-Life-Cycle Project Management, On-Time/On-Budget Delivery, Communications Technology, Web Design, LANDesk, ServiceNow, Dreamweaver, Fireworks, Microsoft Office Suite

May 2017 Present

Department of Defense Finance and Accounting Services (DFAS)

Location: N/A

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Michelle Estep Phone: N/A May Contact: N/A

MBA Business Reporting Systems Intern

Effectively support system owners/development staff in providing assistance to customers regarding IT software solutions by guiding individuals through application, troubleshooting and other data issues, including data mining and mass data cleanup activities utilizing approved database access tools. Also collaborate with IT software project teams to improve single sign-on processes in secured programs, work on program controls and meeting compliance requirements, document functional specifications as documented on NIST, and assist in preparing recurring as well as special reports; also facilitate and host team meetings.

March 2014 May 2017

The Ohio State University

Office of the Chief Information Officer

Columbus, OH

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Mario Morgan Phone: N/A May Contact: N/A

A&P Systems Specialist / Help Desk Technician

Provided outstanding support for wide array of faculty/student/staff computer operating systems, software and virtual-private networks; reviewed/resolved ticketed issues, upgraded technology to improve performance/production, and gained needed data for existing information system inquiries including e-Timesheet, PeopleSoft and Kronos. Also performed routine maintenance on computers for software upgrades, virus/malware repair and desktop support. Was successful in developing/implementing methodologies for use by team to improve communication of troubleshooting activities with clients as well as supporting partnering with clients and university.

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February 2013 March 2014

Time Warner Cable

Columbus, OH

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Eric Coleman Phone: N/A May Contact: N/A

IT Technical Support Tier III

Expertly assisted customers in working with network devices, company products/services and various computer hardware/software across all operating systems. Successfully served in coaching/management role for Tier I Sales and Tier II Customer Service teams in fulfilling organizational mission/procedures while improving customer satisfaction.

Skillfully utilized information system and database software to facilitate contact management systems; assured continual customer confidentiality and system security. Was recognized by organization as among top tier call agents based on demonstrated excellence in assisting customers with cable, Internet, telephone and other related customer service problems.

August 2012 February 2013

PNC Bank Corporation

Columbus, OH

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Sharmin Bleuter Phone: N/A May Contact: N/A

Tier I-II Banking Associate

Performed multiple client service activities including any needed refund actions and accounting consolidations; was customer relay contact with responsibilities for managing call volume/routing. Additionally directed Tier I Sales and Customer Service staff; proficiency in this assignment was acknowledged by being promoted to Tier II level.

October 2011 August 2012

PNC Bank Corporation

Columbus, OH

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Sharmin Bleuter Phone: N/A May Contact: N/A

Customer Service Bank Representative

Within five months of employment was promoted to Tier I status due to outstanding performance in position; tasked to sustain consumer devices/company software including telephone applications/operations. Increased consumer awareness of bank s services and products by assuring that customers were continually apprised of bank s policies/procedures. Skillfully processed bank work orders utilizing array of Internet software/databases while ensuring full compliance with all company confidentiality and system protocols.

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September 2008 August 2011

The Ohio State University

Office of Diversity and Inclusion

Columbus, OH

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Landareece Brown Phone: N/A May Contact: N/A

Student Administration Associate

In this assignment was responsible for analyzing product development financial information including budgets, expenditures and any appropriations for Research & Development; also facilitated national conferences including Graduate and Professional Student Organization and the Networking & National Conference of Diversity, Race & Learning. Managed various aspects of planning including all printing service requirements, databases and fiscal reports; also assisted with career/job fair process by designing work breakdown structure report to outline duties/responsibilities. Was selected to serve as Special Assistant to Vice Provost due to outstanding performance in meeting/exceeding assignment responsibilities.

January 2011 August 2011

Clinton Consultants Inc.

Columbus, OH

Hours Worked per Week: N/A

Salary: N/A

Supervisor: Tina Carmichael Phone: N/A May Contact: N/A

Student Administration Associate

Provided exceptional assistance and support for communications team with internal promotion of organizational programs, initiatives, guiding principles and mission. Worked closely with developers and production managers to brand products/services and was keen observer of hiring/mentoring/performance evaluation activities for marketing/sales staff as well as daily activities. Was strong contributing participant in meetings with senior management that focused on improving organizational communication, including introducing Vinn Diagram graphic technique to facilitate client communication structure/design.

DeVry University Keller Graduate School of Management, Columbus, OH

Master of Business Administration, Information Systems Management; expected graduation 2017

GPA: N/A

Semester/Credit Hours: N/A

The Ohio State University, Columbus, OH

Bachelor of Arts, Information Technology and Web Design, 2011

GPA: N/A

Semester/Credit Hours: N/A