Dedicated Service Director eager to contribute 10+ years of leadership experience to a progressive automotive dealership.

         Consistently recognized for the ability to drive revenue and profitability within fast-paced automotive dealerships.

         Dynamic leadership skills, key to building, training and managing high-performance sales / service teams.

         Strong interpersonal abilities, instrumental to delivering exemplary customer service and forming positive relationships.

         Experienced in revamping processes and making underperforming dealerships revenue generating operations.

         Drove business development initiatives leading to generation of $800k-1M in monthly revenue.

         Succeeded in managing loaner fleet of 190 vehicles.

         Continually recognized within top 3 companywide for profitability / performance.

         Succeeded in maintaining inventory valuing $250k.

         Consistently exceeded service budgets and maintained a positive customer satisfaction score.

         Revamped existing processes to turn underperforming branch into number one performing dealership of 166 stores within a 12-month period.

         Recipient of Manufacturer s Top Performer Award.

Sonic Automotive 2005-Present

Service Director, Global BMW, Atlanta, GA (2016-Present)

         Fulfill key leadership position responsible for overseeing daily operations of 100+ team members.

         Contribute extensively to employee on boarding initiatives; conduct in-depth training to significantly increase performance.

         Demonstrate strong interpersonal skills while delivering top-notch service to customers.

         Oversee various financial operations, including department budget, expenses and profits.

Parts and Service Director, Fort Myers Honda, Fort Myers, FL (2013-2016)

         Used strong leadership skills to oversee daily activities of 40 team members while implementing successful strategies to boost sales performance.

         Generated detailed inventory reports; continually updated data to reflect current inventory.

         Optimized use of available resources resulting in increased production levels, reduced company cost and achievement of sales objectives.

Service Director, Volkswagen, Fort Myers, FL (2010-2013)

         Streamlined existing processes to significantly boost sales revenue within a production-based environment.

         Oversaw daily activities of team consisting of 15 Technicians and Advisors.

ASM Jag, Porsche, Audi, Nashville, TN (2009-2010) | Service Manager, Lloyd Cadillac / Nissan, Panama City, FL (2005-2009)

United States Army, Rank E-4; 1992-2004

Recipient of 6 Army Achievement Medals, 3 Army Commendation Medals, Joint Meritorious Unit Award, Good Conduct Ribbon, National Defense Service Medal & Combat Lifesaver Certificate.

Psychology Coursework Completed, University of Alaska Fairbanks

Graduate, Variable Operations Academy

Volunteer, Toys for Tots & Make A Wish Foundation