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Results-driven, detail-oriented professional possessing 20+ years of experience managing daily operations within fast-paced laboratory environments.
Recognized for the ability to maintain utmost quality control throughout all daily processes; skilled in conducting in-depth reviews to identify inefficiencies and implementing highly successful improvement strategies.
In-depth familiarity of peer review quality control (QC) through Unity Real Time.
Leadership & Development
Geisinger Medical Center, Danville, PA 2016-Present
System Manager, Microbiology
Recipient of multiple merit-based promotions due to strong leadership and organizational skills.
Leverage exemplary leadership capabilities to successfully manage microbiology operations across 11 hospitals and 66 clinics.
Maintain strict adherence to medical center policies and CAP regulations to reduce infections and provide quality patient care.
Devise strategic plans to streamline existing processes to significantly increase efficiency throughout day to day operations within a fast-paced environment.
Closely monitor employee productivity; implement action plans as necessary.
Collaborate extensively with third party vendors to streamline spending operations.
Geisinger CMC, Scranton, PA 2013-2016
Laboratory Operations Manager
Exemplified top-notch leadership skills while managing operations within a full-service laboratory at a facility containing 295+ beds.
Closely monitored performance of over 70 employees; identified opportunities and implemented strategies to boost productivity.
Contributed strong industry knowledge to implementation of new laboratory information system, as well as facilitation of first CAP accreditation.
Maintained utmost quality control throughout budget management, daily laboratory operations and project planning.
Succeeded in improving turnaround times for stroke patients by 50%, implementing pneumatic tube system across hospital and implementing lean workflow methods.
Geisinger Medical Center, Danville, PA 2007-2013
Strategically oversaw operations of 30 team members across 25 off-site laboratories, including CLIA waived sites and CAP accredited full service labs.
Implemented Lean Six Sigma principles to significantly increase efficiency throughout all operations.
Demonstrated a strong knowledge of Westgard rules related to Levy-Jennings charts.
Succeeded in revamping existing processes to significantly increase efficiency throughout all operations.
Used strong leadership skills to conduct in-depth training and significantly boost team performance.
Handled various human resource services, including performance management, training / development and hiring / termination.
Associated duties included budget management, maintaining accurate records and creating effective employee competency programs.
Geisinger Medical Center, Danville, PA 2005-2007
Customer Care Representative
Leveraged strong interpersonal skills to maintain open lines of communication between clients and staff, promptly resolve inquiries and provide education on workflow processes.
Maintained quality control throughout all patient testing operations while boosting quality of patient care and promoting overall safety.
Utilized various IT tools, including Misys, Cadence, EPIC, Tower, CoPath, Remedi and Comet to ensure on-time completion of assigned tasks.
Conducted in-depth research to remain up to date on laboratory and specimen regulations.
Geisinger Medical Center, Danville, PA; Hemeapheresis Practitioner/HPC Stem Cell Laboratory 1999-2005
Geisinger Medical Center, Danville, PA; HLA Laboratory (Renal Transplant) 1998-1999
Susquehanna Valley Health, Williamsport, PA; Medical Technologist Generalist 1997-1998
Wyoming Valley Health Care, Wilkes-Barre, PA; Medical Technologist Chemistry 1996-1997
Executive Master of Business Administration, University of Scranton, Scranton, PA
Bachelor of Science in Medical Technology, Emphasis: Biology, Bloomsburg University, Bloomsburg, PA
Completed extensive coursework in: Immunology, Hematology, Biochemistry, Chemistry, Serology, Blood Banking, Microbiology and Cellular Biology.
Advanced Analytical QC Committee | Competency Evaluation Committee
CAP Inspector | Stroke Alert Multidisciplinary Team
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