Yyyyyy x. yyyyyy

Xxxxxx, NC xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Enthusiastic B.S. in Animal Science Graduate and Certificate in Animal Nutrition Candidate who offers proven experience in Pet Nutrition, Product / Services Education, Retail Sales, Needs Analysis / Assessment, and Customer Service, as well as talents in Therapy Support, Trends Tracking, FDA Product Safety / Regulations, and Conflict Resolution. Ambitious Self-Starter who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios, as well as independently resolving in-depth issues. Bilingual Communicator (Spanish / English) who develops synergistic relationships with cross-geographical decision-makers, teams, clients, and customers, and who leads peers by example and with ethics and integrity.

Career Highlights Include:

  Excelling within fast-paced autonomous and / or collaborative work situations.

  Demonstrating proven problem analysis and resolution and exceptional listening skills.

  Driving goal-focused collaborations via motivational interviewing, training, and public speaking.

  Enhancing the customer experience via solid communication and interpersonal relations proficiencies.

Bachelor of Science in Animal Science Texas A&M University

Project Management Professional (PMP) Exam Prep Course Certificate of Completion

Pet Tech CPR Certification ￨ Pet First Aid Certification ￨ Certified RedRover Responder Volunteer

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Lotus Notes ￨ Siebel ￨ Internet Applications

Capitalize on the opportunity to promote forward-thinking communications between Omnicell and pharmacy clients patient population to offer enrollment and provide ongoing support to the company s solutions / services.

  Successfully train new customers and existing clients on new products / services.

  Deliver ongoing support services to clients using patient-centric products / services.

  Profitably identify and present opportunities for process and performance improvements.

Spearheaded product-focused education of pet owners on the nutritional needs of their animals within pet specialty retail locations, including assessing individual pet needs and making sound recommendations to maintain healthy lifestyles. Develop a comprehensive awareness of Blue Buffalo brand and nutritional products.

  Establish and build trusting relationships via impactful, educational engagements.

  Foster beneficial relationships within the local community by educating retail associates.

  Continually enrich the lives of pet owners and animals via thoughtful nutrition recommendations.

Utilized broad scope of industry knowledge toward building and sustaining quality-oriented customer service, including processing online inquiries related to products / services while employing diverse communication tools. Managed high-volume follow-ups and status updates. Collaborated with top IT teams to handle technical issues.

  Leveraged proven methods to improve online interactions.

  Increased operational efficiencies of the foundation s website.

  Optimized operations by recommending dynamic growth strategies.

Played a vital role in driving customer service and healthcare communications initiatives by researching, responding to inquiries, and providing information to clients. Accurately identified and recorded product complaints.

  Regularly recognized for delivering outstanding results with the highest degree of professionalism.

Greyhound Friends of Xxxxxx ￨ Triangle Greyhound Society

American Lurcher Project ￨ Asociaci n Pro-Animal Guatemala

The Lymphoma & Leukemia Society (Team in Training)

Yyyyyy x. yyyyyy

Xxxxxx, NC xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer proven experience in Pet Nutrition, Product / Services Education, Retail Sales, Needs Analysis / Assessment, and Customer Service. I am also well-versed in Project Management, Therapy Support, Trends Tracking, FDA Product Safety / Regulations, and Problem / Conflict Resolution, and consistently achieve winning task outcomes due to my superior bilingual communications (Spanish / English), critical thinking, and time management skills, as well as my attention-to detail.

To complement this experience, please note that I earned a Bachelor of Science in Animal Science from Texas A&M University and am in the process of attaining a Certificate in Animal Nutrition from Xxxxxx State University. I recently achieved a Project Management Professional (PMP) Exam Prep Course Certificate of Completion, and am certified in Pet Tech CPR, Pet First Aid, and as a RedRover Responder Volunteer.

Concurrently, as both a Bilingual Care Coordinator for Omnicell and Product Specialist for Blue Buffalo, I demonstrate my comprehensive pet nutrition and animal science knowledge, product / services proficiencies, and customer service talents toward building profitable, solutions-focused relationships between my employers and their clients / customers to drive bottom-line performance within competitive markets.

Within these positions, I collectively:

  Train new customers and existing clients on new products and / or services.

  Establish trusting client relationships via impactful, educational engagements.

  Deliver ongoing support services to clients using patient-centric products / services.

  Profitably identify and present opportunities for process and performance improvements.

  Continually enrich the lives of pet owners and animals via thoughtful nutrition recommendations.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy