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Yyyyyy x. yyyyyy
17671 Addison Road #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Mortgage Compliance & Quality Assurance Specialist
Profile of Qualifications
- In-depth knowledge of the mortgage industry with a proven track record of maintaining quality assurance throughout all daily operations.
- Recognized for the ability to identify discrepancies and implement highly effective solutions to maintain regulatory compliance.
- Demonstrated ability to meet and exceed goals and objectives within fast-paced environments.
- Strong interpersonal communication skills, critical to establishing rapport with clients and delivering quality service.
Key Skills
|
Mortgage Industry Knowledge Process Improvement |
Interpersonal Communication Problem-Solving |
Quality Assurance Debt Collection
|
Professional Synopsis
Ocwen Financial (Acquired GMAC Mortgage Business), Dallas, TX 2013-2017
Mortgage Compliance / Quality Assurance Specialist
- Leveraged strong industry knowledge to complete daily assignments on-time in a fast-paced industry.
- Fulfilled key role within internal review group; thoroughly reviewed existing processes across multiple departments to ensure compliance to national mortgage settlement guidelines.
- Conducted in-depth testing and maintained accurate reports of discrepancies.
GMAC Mortgage, Dallas, TX 2011-2013
Loan Resolution Specialist
- Consistently met and exceeded monthly goals.
- Implemented innovative strategies to obtain owed funds; used industry knowledge to make recommendations regarding various financial situations.
- Delivered high quality customer service throughout daily interactions; promptly resolved inquiries and developed solutions to assist clients with maintaining assets.
Santander Consumer USA, Lewisville, TX 2010-2011
Collection Specialist
- Developed highly effective strategies to collect overdue funds.
- Demonstrated strong organizational abilities while documenting all interactions with clients.
Citi Financial Auto, Irving, TX 2008-2010
Collection Specialist
- Assumed key collections role within a high-volume, fast-paced environment.
- Recognized for the ability to funds on delinquent accounts.
- Successfully managed 100+ accounts monthly.
Education
Bachelor of Science in Interdisciplinary Studies, University of North Texas, Denton, TX; 2003
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