Yyyyyy x. yyyyyy

Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com

Operations Leadership ~ Strategic Planning ~ Financial Administration

Regulatory Compliance ~ Revenue & Profit Growth ~ Quality Assurance

         Senior executive offering exceptional, measurable, and high-impact track record with Prairie Wind Casino.

         Seasoned background and history of achievements in multimillion dollar budget administration, program planning and evaluation, interagency relations, and operational improvements.

         Possess career-long experience with tribal communities in areas of health care and education.

         Substantial talents in human resource management including recruitment, employee/labor relations, training, team-building, performance management, payroll, benefits, and safety compliance.

         Extremely well-versed in National Indian Gaming Commission rules and regulations, State requirements, and Tribal internal control standards.

         Adept at accelerating departmental workflow to enhance financial performance, quality levels, and operational productivity.

         Able to create and execute innovative solutions to meet defined business goals and maximize profits.

         Support, embrace, encourage, and foster diversity and multi-culturalism in the workplace.

         Software skills include Microsoft Office Suite (Word, Excel) and Great Plains Accounting.

Prairie Wind Casino, Oglala Sioux Tribe, Pine Ridge, SD, 2013 to Present

General Manager (2014 to Present)

         Spearhead full-scope daily operations within Class III Prairie Wind Casino and Class II East Winds Casino comprised of 250 personnel.

         Govern bingo, hotel, and restaurant operations, cost-effectively control $14M budget, and present monthly report to Tribal Economic and Business Development Committee.

         Restructured organization from 30 subordinates to seven managers to establish Casino Management Committee.

         Pioneered development of strategic plan, marketing plan, and salary scale for all casino positions.

         Overhauled human resources plan and personnel handbook, implemented ongoing customer service training, and revamped health insurance and retirement program to boost employee satisfaction

         Revitalized marketing and promotional strategies to fuel revenue growth by $1M from 2013 to 2014.

         Collaboratively defined and instituted Part 543 and 543 internal controls to attain compliance with Indian Gaming Regulatory Act.

         Teamed with Gaming Commission Secretary in updating Tribal Gaming Ordinance which was approved in 2014 by NIGC Chairman.

         Dramatically slashed System of Internal Control Standards audit exceptions from 67 in 2014 to only three exceptions in 2017.

         Orchestrated gaming floor upgrade and expanded revenues by adding 100 class III machines.

         Secured Certified Public Accountant to ensure consistent financial integrity and asset protection.

         Refocused restaurant to achieve first profit since initial opening in 1994, and delivered dynamic renovations to enhance the guest experience.

         Acquired new ATM to generate $7K per month in revenue versus old system which did not generate revenues.

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Financial Controller (2013 to 2014)

         Helmed financial operations encompassing accounts payable & receivable, cage department, revenue auditing, payroll, property and supply, and procurement.

         Prepared monthly balance sheet and income statement for Oglala Sioux Tribe and Shakopee Sioux Tribe.

         Reviewed and approved requisitions for services, payroll, checks, and invoices.

         Presented monthly financial report to Tribal Economic and Business Development Committee.

         Initiated automation of financial system and financial procedures to enhance accuracy and productivity.

Oglala Sioux Tribe, Pine Ridge, SD, 2013 to 2014

Management Health Consultant

         Guided Tribe s efforts to compact Pine Ridge Indian Health Service unit through Public Law 93-638, Title V, Self-Governance.

         Wrote Tribal Resolution requesting Indian Health Service to participate in Tribal Self-Governance program.

         Completed mandatory Planning Phase Document for exception into Title V Self-Governance program.

         Authored Indian Health Service Tribal management grant to acquire technical assistance funding.

Indian Health Service, Pine Ridge, SD, 2012

Grants / Project Management Officer

         Researched grant-making organizations and coordinated full spectrum of grant application activities.

         Trained, coached, and mentored program team leaders in effective grant management.

         Produced and presented Tribal resolutions to Tribal Council to facilitate grant-writing process.

Indian Health Service, Pine Ridge, SD, 2004 to 2011

Chief Executive Officer

         Shepherded administrative functions for one of largest Indian Health Service units nationwide comprising Pine Ridge Hospital, Kyle and Wanblee Health Centers, and three outlying clinics.

         Supervised 408 clinical and administrative personnel, coordinated training, and resourcefully formed Recruitment and Retention Committee to lower job vacancy rate from 25% to 15%.

         Managed $60M annual operating budget, and held crucial accountability for hospital P&L management, customer service, quality control, and public education.

         Centralized business office to accomplish significant improvements in third-party collections.

         Substantially streamlined patient flow within ER, urgent care clinic, and outpatient clinic.

         Championed QA/Performance Improvement process to align with Center for Medicare Services conditions and criteria.

         Two-time recipient of Hospital CEO of the Year award for displaying Managerial and Leadership Excellence in 2009 and 2010.

Prior roles with Indian Health Service include Administrative Officer, Employee Labor Relations Officer, Personnel Management Specialist, and Personnel Staffing Specialist

Master of Business Administration, Regis University Denver, CO

Master of Public Administration, University of South Dakota Vermilion, SD

BS, Arts & Science, Minor in Indian Studies, South Dakota State University Brookings, SD

Professional Development:

Executive Development Program: Strategic Leadership In The Gaming Industry

Indian Regulatory Act

Casino Financial Management

Grants Management

Yyyyyy x. yyyyyy

Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com

June 7, 2017

Dear Tribal Council:

Please accept this letter and accompanying resume in application for a three-year extension of my current position as Casino General Manager. In advance, thank you for your time and consideration.

As a proud member of the Oglala Sioux Tribe, I have served as GM at Prairie Wind Casino since 2014 and I confidently offer exemplary talents in all facets of operations and staff management. I also offer proven success in executing operational improvements which bolstered revenues, elevated staff satisfaction, and increased profits.

Briefly, some of my recent achievements include:

         Capturing considerable labor cost savings by consolidating staff to establish a Casino Management Committee.

         Pioneering casino s first-ever strategic plan, marketing plan, and salary scale.

         Proactively overhauling human resources plan and benefits program to increase staff satisfaction while controlling expenses.

         Revitalizing promotional strategies to propel revenues by $1M from 2013 to 2014.

         Dramatically slashing audit exceptions from 67 to three exceptions in 2017.

         Masterminding influential restaurant changes to achieve first profit since opening in 1994.

         Acquiring new ATM to generate $7K in monthly revenues (versus old system which did not generate revenues).

As demonstrated, I have excelled in this role and believe I can continue to yield outstanding results. Pleaser let me know if you have any questions. I look forward to hearing from you soon.

Sincerely,

Yyyyyy x. yyyyyy