6075 Glenacre Drive (336) 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

Multi-Unit Retail Leadership

Results-Focused General Manager Dedicated to Exceeding Multi-Unit Operational Performance in Competitive Markets

Multi-Unit Leadership ￨ District / Regional Leadership ￨ Operations Management

Strategic Analysis ￨ Trends Tracking ￨ Inventory Control ￨ Loss Prevention ￨ Compliance

Hiring ￨ Team Building ￨ Training / Development ￨ Coaching / Mentoring ￨ Talent Management

Visual Merchandising ￨ Planograms ￨ Profit / Loss ￨ New Store Development ￨ Planning / Allocation

Highly Accomplished Leader who drives multi-unit operations growth; recruits, trains, mentors, and manages solid teams; creates targeted initiatives; provides world-class services; and cultivates a strong company image with superior quality.

Top Performer who offers solutions-centric critical thinking for insightful, change-oriented business results to align with a company s vision, value, and goals, and who promotes strategic decision-making success in culturally diverse workplaces.

Influential Strategist who seamlessly directs outcomes based on company standards, market knowledge, and up-to-date retail industry trends, and who optimizes team dynamics to support collaboration, collective excellence, and innovation.

Engaging Communicator who develops synergistic relationships with C-suite decision-makers, retail leaders and associates, vendors / suppliers, and customers, and who leads multidisciplinary peers by example and with ethics and integrity.

JCPenney

(1986 2018)

General Manager, Winston-Salem, NC (2016 2018)

Capitalized on the opportunity to lead forward-thinking multi-site store operations within a competitive retail market, including consistently delivering outstanding customer service to drive sales and profits via targeted store strategy, team engagement, and companywide excellence standards. Managed a team of 150 retail associates with 215 total for the holiday season. Personally recruited 4 Management Associates, including 1 Operations Manager, 2 Merchandise Managers, and 1 Sephora Beauty Manager, as well as 5 total Merchandise Managers across Fine Jewelry, Shoes, Women s Accessories, Home Fashion, and Home Specialty Departments. Rapidly identified and prioritized areas of new business opportunity and led team-driven initiatives to maximize sales and deliver on profit targets. Mentored team members to enhance leadership and accountability, and objectively determined strengths and weaknesses of each direct report during frequent coaching conversations. Led the Sephora Beauty Manager in delivering client service, sales, and profit metrics.

  Expertly sourced 5 brand new Store Managers and Supervisors within a 5-month period.

  Generated merchandise sales of $16 million with total multi-department sales of $20+ million.

  Successfully launched Appliance, Furniture, and Mattress Departments construction and remodels.

  Converted Shoe Department to an open sell format where customer make selections sans associates.

General Manager, Greensboro, NC (2014 2016)

Strategically steered the start-up and successful launch and daily operations of a profitable Major Appliance Department in 2016, including recruiting a highly qualified Supervisor, as well as 4 Selling Specialists for the Grand Opening event. Concurrently directed all facets of comprehensive retail store initiatives, including team building, training / development, budgeting, merchandising, and loss prevention. Consistently promoted stellar customer service to achieve high retention.

  Awarded District Sales Leader for 2014 s 4^th Quarter.

  Honored with Back to the Black Award for 2014 s 4^th Quarter.

  Consistently achieved #1 rank in dollar and fulfillment percentages.

  Honored with 2015 s Founders Award for 1^st Quarter sales performance.

  Launched a popular new Ship-from-Store and Buy Online / Pick Up option.

  Mentored 4 Assistant Managers to attain lucrative promotion to Store Manager in a 2-year period.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

JCPenney

(continued)

Store Leader, Cookeville, TN (2011 2014)

Utilized broad scope of industry knowledge toward directing fast-paced retail store operations, including continually executing sales building programs to generate substantial results within a competitive market. Consistently improved the customer experience in delivering service excellence via improved new team member screening and retail training efforts.

  Recognized as the Men s Division Champion for stellar sales results.

  Exceeded credit acquisition targets for 2011 and 2012, as well as EBIT plan.

  Improved customer experience and achieved 280 Club for 3^rd and 4^th Quarter of 2012.

  Exceeded operational plan and ultimately achieved the highest operational plan percentage.

Store Manager, High Point, NC (2006 2011)

Spearheaded results-focused sales building programs to consistently exceed store goals and district average, including directing team building, training / development, and staff growth initiatives to continually attain record-breaking results.

  Generated Superior Associate Engagement results in 2009 2010.

  Achieved EBIT plans, and expertly managed controllable expenses to plan.

  Led 2010 s Fine Jewelry sales to exceed district, regional, and company averages.

  Honored as district s United Way Champion and improved participation in 2009 2010.

Store Manager, Fairfield, AL ￨ Century Plaza, AL (2003 2006)

Applied strong leadership talents toward directing fast-paced store operations, including coordinating all team recruitment, training / development, and coaching / mentoring of customer service-driven retail associates while profitably handling budgeting, expense control, merchandising, pricing, and inventory, as well as all loss prevention and store security efforts.

  Proactively led store operations and customer experience through seamless store relocations.

Store Merchandise Planner Men s Division, Various Locations (1997 2003)

Led targeted decision-making in profit-generating store merchandise planning across diverse locations, including 175 stores in Pennsylvania, Ohio, and Michigan; 75 stores in Alabama, Tennessee, and Mississippi; and the Florida Panhandle. Directed key item planning and allocation within the Men s Division, as well as financial forecasting for entities by season. Expertly reviewed and evaluated stores on SET execution for Men s Division, and communicated integral merchandise opportunities to Divisional Merchandise Planners and Allocators which was instrumental in exceeding retail business goals.

  Successfully led key stores through transition from local to centralized buying.

  Achieved quality store visits to Top 50 stores in Pennsylvania, Ohio, and Michigan.

  Attained quality store visits to Top 25 stores in Alabama, Tennessee, and Mississippi.

  Collaborated with district leaders on department layouts, SET opportunities, and staff development.

District Basic Logic Coordinator, Mobile, AL (1994 1996)

Contributed sharp analytical abilities toward promoting a results-centric, high-volume Merchandising System that was successfully implemented across 28 stores, including facilitating the introduction of a seamless automatic reorder system and electronic stock count. Developed district-wide sell-through evaluation program using Fashion and Basic Reports.

  Seamlessly led a cash office upgrade, as well as catalog system conversion and upgrade.

  Participated in district visits to evaluate systems usage and conduct valuable in-store training.

  Rapidly identified new sales opportunities in Automatic Reorder Subdivisions system implementation.

Senior Merchandising Manager ￨ Merchandising Manager, Biloxi, MS ￨ Mobile, AL (1986 1994)

Played a vital role in driving merchandising success within various assignments across all large-scale Merchandise Divisions.

Bachelor of Business Administration (Marketing Emphasis) Mississippi State University

Associate s Degree Meridian Community College

6075 Glenacre Drive (336) 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.

To acquaint you with my background, I offer a proven history of multi-unit leadership, district / regional management, and store operations management, as well as experience with hiring processes / HR, team building, training / development, coaching / mentoring, and talent management. I am also well-versed in profit / loss, strategic analysis / planning, trends tracking, visual merchandising, planograms, new store development, and loss prevention, among other areas. Furthermore, I unfailingly attain winning outcomes due to my superior skills in critical thinking, communications, workflow prioritization, and attention to detail.

To complement this experience, please note that I attained a Bachelor of Business Administration (Marketing Emphasis) from Mississippi State University and an Associate s Degree from Meridian Community College.

Recently, as a General Manager with JCPenney, I successfully led multi-site, competitive retail store operations while consistently delivering outstanding customer service to drive sales and profits via innovative store strategy, team engagement, and excellence standards. Within this role, I recruited 4 highly qualified Management Associates, including 1 Operations Manager, 2 Merchandise Managers, and 1 Sephora Beauty Manager, as well as 5 total Merchandise Managers across Fine Jewelry, Shoes, Women s Accessories, Home Fashion, and Home Specialty Departments, and led the aforementioned Beauty Manager in achieve client service, sales, and profit metrics. I also rapidly identified and prioritized new business opportunities and directed team-driven initiatives to maximize sales and deliver on profit targets.

A sample of my recent accomplishments included:

  Expertly sourcing 5 brand new Store Managers and Supervisors in a 5-month period.

  Personally managing a team of 150 retail associates with 215 total for the holiday season.

  Generating merchandise sales of $16 million with total multi-department sales of $20+ million.

  Successfully launching Appliance, Furniture, and Mattress Departments construction and remodels.

  Converting Shoe Department to an open sell format where customer make selections sans associates.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy