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- 25-71 44th ST 1st Flr Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Self-assured and results-driven educator, solutions provider, management professional with a growing experience years providing high-performance customer service, project management, and office administration in the hospitality, air-conditioning, and interior design enterprises.
- Proven dedication to process efficiencies in administrative functions that facilitate decision makers to drive the business successfully in highly competitive markets.
- Detail-oriented, analytical and methodical with critical thinking to resolve professional relationship and work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize \ resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Business Operations Management
Operations Planning Support
Concurrent Project Management
Customer Service Management
Relationship Management (Clients, Stakeholders, & Suppliers)
Budget & Fiscal Administration
Policies & Regulatory Compliance
Office & Staff Administration
Records & Document Management
Multilingual in English, Serbo-Croatian, Bosnian, & basic Spanish
Productivity Tools: MS Office Internet: Email/Webmail, Web Research, & Social Networking
Responsible for supplying over 30 bartenders and waiters with ice, mixers, liquor and beer, as well as clean glassware, serving 200+ weekly customers for lunch/dinner and drinks in a fast-paced, high-volume, team-oriented environment.
Provide administrative support, opening and closing all customer tabs, routine bar space cleaning, inventory stocking and ensuring compliance with customer service quality standards.
Provided efficient project management and member supervision for over 40 major projects in a competitive deadline, developing a fully competent team to meet project deliverables on time, within budgets, and adhering to client specifications, legal requirements, and quality standards, while managing expectations through open communication across project stakeholders.
Managed supplies inventory, providing materials needed for projects, assisting over 50 employees in completing project tasks through effective time management, while administering payroll to the entire staff.
Managed individual and collective team performances, providing feedback for self-improvement
Responsible for providing administrative and clerical support that facilitated smooth operations and decision making through efficient delivery of information from clients, suppliers, and industry sources in print and digital formats.
Processed over 50 phone calls daily, assuring exceptional customer service and care, and organizing appointment schedules with access to calendar availability of all employees.
Maintained a database of business contacts, sustaining professional relationships with clients, vendors/suppliers, and business partners, while organizing and filing all correspondences and documentation for over 200 clients.
Provided administrative cover to several concurrent projects, ensuring that management and stakeholders received all project documents, arranging status report meetings, and assisting team members in project documentation.
Generated and distributed 100+ correspondence memos, letters, faxes and forms regularly.
Managed office supplies inventory, replenishing stocks as needed before they ran out.
Arranged and coordinated executive and staff business trips, booking on local and overseas hotels and multimodal transportation, while processing and reconciling over 100 expense reports.
B.A. in Political Science, ST. FRANCIS COLLEGE Brooklyn, XXXXXX (2015)
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