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Yyyyyy x. yyyyyy



0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


Interpersonal Communication | Relationship Building skills | Public Speaking & Presentation Skills

Teaching, Tutoring & Training | Community Outreach | Leadership | Problem Solving | Critical Thinking

Strategic Planning | Public Relations | Data Analysis & Entry | MS Office | Windows OS


Dynamic, hardworking and focused Community Outreach, Independent Living and Empowerment Specialist with years of experience to pair with a strong educational foundation. Adept at achieving success in both the public and government relations sectors to drive teaching, training, case management, program planning, data analysis and curriculum execution skills. Achiever of success with clients and other important entities at all levels; excel as a team member or independent contributor. Work well under pressure in fast-paced working environments that call for both adaptability and flexibility. Empower others to live their ideal lives; committed to being a strong role model and community leader. Seeking a role that will call upon skills gleaned from varied background, as well as offer opportunities for career growth and advancement. Targeting employment in community engagement, public relations, training/teaching, government, networking or advocacy capacities. Focused search rooted in the Portland, Oregon/Vancouver and Salem areas with Spokane as a backup.


Professional Synopsis


Alliance Data Systems 2016 Present

Fraud Triage Associate

  Help up to 80 clients daily in rectifying their financial issues and bring their past-due accounts to current status

  Correct fraudulent transactions on clients private label and co-branded credit card accounts

  Facilitate all necessary corrections and completed data entry to reduce fraud notably

  Commenced working relationship with the company as a Retention Specialist to bring past-due accounts to current status and help meet client needs, e.g. reply to questions and concerns with comprehensiveness

  Earned promotion to Fraud Triage Associate to analyze credit card transactions for potential fraud


West Corporation/Alorica 2015 2016

Licensed Insurance Agent

  Educated consumers and provided them with a series of Health and Life insurance plans including Medicare C plans, company-specific insurance and private exchange offerings

  Assisted over 50 clients each day in selecting options including purchasing functions


Disability Action Center NW 2009 2014

Plant Manager

  Empowered people to create and carry out the lives they want to live via the use of effective advocacy efforts and engaging independent living training programs

  Created consumer files and managed both the information flow and referral of community and regional resources alike

  Partook in vigorous community partnership establishment, outreach and networking to solve concerns as they arose

  Brought about improved access to clients; demonstrated the utmost in dedication in doing so

  Tenaciously negated the damaging stigma and stereotypes associated unfairly with individuals with disabilities



Yyyyyy x. yyyyyy





Independence First 2005 2006

Housing Specialist

  Generated increased opportunities for individuals with disabilities to secure and retain affordable and accessible housing

  Founded and supported governmental, regional and community organizations that helped to drive the aforementioned objective

  Exuded a strong sense of advocacy in offering a vast array of housing options within four counties surrounding and including the city of Milwaukee


Midstate Independent Living Consultant 2001 2005

Accessibility Agent/Independent Living Specialist

  Liaised effectively with local, regional and government agencies to offer analysis and recommendations regarding updated Americans with Disabilities Act regulations

  Empowered those with disabilities to live uplifting, optimal, high-quality lives via information referral, advocacy, peer-to-peer relations, comprehensive file management and training focused on independent living skills

  Worked collectively with three different Centers for Independent Living to expand their resource and referral bases and bolster both the efficacy and frequency of their numerous outreach efforts

  Help drive public and governmental policies related to those with disabilities in eliminating physical and social barriers to hinder their respective abilities to live their lives with a sense of happiness and dignity

  Founded over 100 community organization, agency and leader relationships over a four-year period


Also engaged in over seven years of high school-level classroom teaching experience in the areas of English, Reading and History


Education & Credentials


Bachelor of Science, Secondary Education, Texas A&M-Corpus Christi

Certified Secondary Teacher, Government, Geography, English, Language Arts and Speech-Communication

Member, Kootenai County Young Professionals

Former Council Member, Idaho Independent Living Council

Also a former Health and Life Insurance Agent










Yyyyyy x. yyyyyy



0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx



March 19, 2018


Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any community outreach or public relations role years of proven success in various managerial capacities. My experiences thus far have sharpened and refined my interpersonal communication and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels.


  As a professional, I am able to thrive under pressure in fast-paced, demanding work environments. I excel as both an independent contributor and contributory team member to actively contribute to operations, including those centered on public relations, training/teaching, government programming, networking or advocacy.


  In any position I take on as I grow professionally, I aim to achieve the utmost in both client and organizational satisfaction. In addition to the positions listed in detail on my resume, I ve also engaged in over seven years of classroom teaching experience in the areas of English, Reading and History at the high school level.


  Independent of my practical background, I ve also earned a B.S. in Secondary Education, am certified to teach across several subject areas and am an active member of the Kootenai County Young Professionals.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume

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