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Driven, focused, and hard-working Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in selecting and retaining cross-functional teams, creating innovative marketing content for web and/or client communications, diffusing escalated operational situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with staff members, co-workers, and members of executive management.

Proficient in: ADP, Reynolds and Reynolds, DealerTrack, Frazier, Waynes Reyes, Caps, Originate, TCI, and Microsoft Office Suite

Operations Management Marketing/Sales Best Practices Training / Development Marketing Content

Financial Management Vendor/Client Management Staff Selection/Retention Strategic Planning

Process Improvement Oral/Written Communication Business Development/Sales Strategy Design

  Direct day to day sales and business development functions within a fast-paced environment with a focus on increasing productivity and operational revenue

  Identify and contact potential clients, implement innovative business development strategies, and coach clients on financial products which best fit their financial situation

  Oversee a large dealer base of over 100 Dealers with a portfolio yield of over 15% in addition to successfully increasing C&F Dealer base by 61%

  Facilitated the management of a portfolio consisting of Gateway Sub-Prime products throughout several states which required identifying and expanding business into new territories

  Obtained 22 new Dealers in 60 days within South Carolina, grew business in Georgia by approximately 20 Dealers per month, and increased business within the tri-state area by 25 contracts per month (accounting for 80 deals in under 90 days)

  Recognized as a Certified Underwriter with significant experience in both TCI and Originate loan decision and collection software

  Managed strategic operations within a financial organization which centered on marketing credit approval and loan pool products to clients within the Charlotte area

  Designed and implemented comprehensive sales strategies, trained Dealers on profit maximization and loan performance, and diffused escalated operational situations

  Played a lead role in increasing the organization s market share to the highest in company history which included an increase of 400% in contract volume (average of 90 contracts per month)

  Ranked #1 in the South East for contract volume and year over year volume along with achieving a 93% dealer retention rate

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  Owned and operated a successful lending institution which was focused on providing solutions to both franchised and independent dealerships

  Successfully built a book of business throughout 7 states, maintained an expert level knowledge of sub-prime lending products, and consistently retained client business

  Supervised a team of 17 Sales Representatives which required providing individualized coaching and training along with achieving over $350,000 in sales per year

  Supported sales operations within a automotive dealership environment which included Chevrolet, Buick, Suzuki, and Mitsubishi brands

  Managed the training and motivation of cross-functional sales teams, completed business development tasks, and handled financial functions

  Obtained a gross profit per retail unit of over $3 thousand, improved sales/gross profit from $700 per copy to $1,600, and improved Nissan CSI by 19% in 90 days

  Directed sales and administrative operations within an auto dealership which required implementing innovative operational strategies and supervising staff members

  Successfully increased pre-owned sales from 17 cars to 55, managed a severely aged inventory which accounted for over $1.5 million, and reduced aged inventory from 120 days to under 60 days

  Designed and implemented a comprehensive sales tracking system which evaluated efficiency related to floor traffic and closing ratio

  Owned and operated a successful automotive dealership which grew from zero sales to over $50 million in sales over 8 years

  Built the organization to include a full service repair and body shop which supported 12 regional fleet accounts, attended used car auctions, and created business development strategies

  Supervised a team of 20 staff members, diffused escalated customer service situations, and implemented credit protection and financial programs

  Increased service revenue by 500% within a span of 2 years through the marketing of a 3 year extended service warranty program