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Ambitious self-starter who demonstrates a quick-learning nature to succeed in a fast-paced dental office front office area, and prioritizes and completes tasks within a patient-focused, deadline-driven workplace.
Excellent communicator who seamlessly interfaces among dentists, hygienists, administrative staff, and patients / customers while efficiently handling scheduling, appointment setting, and detailed recordkeeping.
Top performer who offers a courteous, professional chairside manner while exhibiting strict confidentiality of patient data, educating patients on proper treatment and care, and delivering superior customer service.
Bachelor of Science in Technical Management (Healthcare Emphasis) DeVry University
Registered Dental Assistant (2015) Lonestar College
Dental Anatomy Pathology Disease Diagnosis Teeth & Jaws Four-Handed Dentistry
Dental Equipment Tray Set-Up Tooth Impressions Oral Evacuations Dental Radiographs
Dental Radiology X-Ray Imaging Film Development / Handling Oral Care Treatment / Instruction
Microsoft Office Suite Eaglesoft Calendar Types 40+ WPM Able to Quickly Learn Various New Programs
Capitalize on the opportunity to handle fast-paced daily dental office operations, including managing patient records and facilitating accurate scheduling and appointment setting, as well as preparing financial treatment plans, presenting financial options, and handling all payment processing and billing.
Coordinate and manage quality-focused patient relations, including educating patients about preventative care and hospital services while assisting with treatments within a safe and clean dental environment.
Prepare claims forms for patients with dental insurance and organize supporting materials for claims forms (e.g. radiographs or written narratives as directed by dentist) and mail or electronically submit forms.
Continually uphold excellence in patient services and a professional and courteous reception area, including checking in patients per in-office protocols, as well as explaining policies and treatment options.
Demonstrate experience in proactively responding to and resolving patient complaints and care challenges.
Utilize proven medical office support proficiencies to assist veterinarians in preparing patients, sterilizing or disinfecting instruments, setting up instrument trays, preparing materials, and assisting with procedures.
Clean animals teeth, along with processing all x-rays and completing lab tasks per veterinarian instruction.
Conduct and / or assist with lab tests, including filing reports and completing forms, as well as administering injections; collecting samples; and tracking, recording, and / or monitoring patient vital signs.
Deliver high-quality services at all times, including performing or preparing basic veterinary procedures, educating clients about preventative care and dental services, and maintaining a clean treatment area.
Built beneficial customer relationships while providing animal check-in / outs and responding to concerns.
Maximized business efficiency by managing multi-line telephone operations and cash handling processes.
Ensured a positive and encouraging environment for animals within the facility by participating in dog walking and playtimes, as well as efficiently cleaning all kennels and supplying fresh food as required.
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