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Yyyyyy x. yyyyyy
- 2218 179th CT NE Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Dear Hiring Manager,
I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.
What I offer is my baccalaureate degree in Business Management, and more than more than 9 years providing high-performance customer service, account management, relationship management, sales & marketing, and business operations support in the financial services, automotive certification, and furniture manufacturing sectors. I have recently worked with Carl Hansen & Son based in Shanghai, China as a Business Operations Manager for its furniture manufacturing operations in the Asia-Pacific markets. Prior to this, I xxxxxxs with AMCI in Beijing as a Senior Account Manager for an automotive certification and testing company with clients from prestige car brands. For more details, please take a moment to go through my resum .
In leveraging my sales, account management, customer service competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the xxxxxxy, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in generating repeat business, building a solid reputation in the markets, and a seamless working experience with colleagues in attaining shared commitments.
I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forxxxxxxrd to hearing from you soon.
Sincerely,
YYYYYY X. YYYYYY
Attachment: Resum
Yyyyyy x. yyyyyy
- 2218 179th CT NE Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Customer Service/Relationship Management Operations Management
Qualifications Profile
Dynamic, self-assured, and results-driven business management professional with more than 9 years providing high-performance customer service, account management, relationship management, sales & marketing, and business operations support in the financial services, automotive certification, and furniture manufacturing sectors.
- Strong passion for delivering efficient and cost-effective customer service and account management.
- Managed client accounts, building strong partnerships using a thorough understanding of their business and marketing challenges and using innovative approaches in addressing them.
- Detail-oriented, analytical and methodical with critical thinking to strategize solutions in resolving work and professional relationship issues even under stress.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while fostering teamwork across diverse ethnicities and demographics.
Key Expertise
Marketing & Sales
B2B/B2C Marketing & Sales (Trad. & Online) Management
Business Development
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Market Research & Planning
Competitor Intelligence Analysis
Event Management
Product Presentation
Concurrent Project/Program Management
Business Operations Management
Strategic Planning & Execution
Supply Chain Management
Inventory/Xxxxxxrehouse Management
Fiscal & Budget Management
Process/Workflow Improvement
Profitability Management
Administration
Staff Supervision & Development
Time Management
Multilingual in Danish, English, & Chinese
Technical
Online Apps: Salesforce CRM
Productivity Tool: MS Office & MS Dynamics AX
Professional Experience
Carl Hansen & Son Shanghai, China
Business Operations Manager Jan 2014 Jul 2016
Manage and grow the furniture manufacturing business for 50+ clients within the Asia Pacific Region.
Provide timely, professional and courteous customer service in addressing client requests for information, processing and fulfilling special orders, and addressing complaints.
Oversee xxxxxxrehouse facilities in Hong Kong & Shanghai to bring high-visibility products closer and readily available to target markets, while improving process efficiencies in supply chain management decisions to contain carrying costs, and add to a satisfying customer experience.
Develop strategies to explore market/business opportunities that bring new revenue sources and higher profitability.
Serve a primary contact for resolving issues with SPO and Custom orders, supervising a 24-hour team addressing inquiries from a global clientele.
Manage flow of finished goods from production to xxxxxxrehouse and onto the sales floor using advance supply chain technologies and best-of-breed practices in inventory management systems, performance standards, and procedures.
Facilitate sxxxxxxtch approval for custom (COL/COM) orders to and from client/studios.
Collaborate with production, finance, and sales teams to ensure seamless and efficient order fulfillment that enable status tracking and consistent information accessibility to worldwide clients.
Serve as liaison officer ensuring smooth coordination between sales teams, headquarters, and clients.
AMCI Beijing, China
Senior Account Manager Dec 2012 Dec 2013
Managed high-yield accounts, developing strong business partnerships with clients by addressing their needs from a vantage point of having a thorough understanding of their business and marketing challenges.
Planned, organized and staged all AMCI China's events that included product launches, branding event initiatives, and test drives for international prestige car brands such as BMW, MINI and Rolls Royce, among others.
Established program timelines, managing on time deliverables, creative development, and vendor sourcing.
Built and maintained professional vendor relationships that achieved acquisition cost advantages in ensuring profitable operations for a competitive edge against local and international competitors.
Supervised pre-production and onsite execution teams, controlling daily workflows, defining work expectations, interacting with clients and vendors, conducting site surveys, as well as managing changes and their implications to associated projects and programs.
Yyyyyy x. yyyyyy
- 2218 179th CT NE Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Experis Finance Seattle & Hong Kong
Senior Sales & Marketing Operations Professional Jul 2007 Jul 2012
Developed and executed B2B marketing programs that included a sustained online marketing presence, webinars, roundtables, direct mail campaigns, email blasts, advertising, tradeshows, and speaking engagement for the Northwest and Hong Kong offices, ensuring adherence and alignment with company image in target markets.
Collaborated with senior management in developing and executing marketing strategies that enabled the sales team to penetrate new markets and achieve sales targets.
Implemented and maintained the Salesforce CRM application while exploring new promotion channels and joint-promotion opportunities that grow the business.
Conducted regular market and competitor research to enhance marketing processes, expand customer databases, and adopt relevant technologies that created a competitive advantage in target markets.
Identified emerging developments in social media and online marketing, developing and executing programs that harnessed the Internet s global reach in successfully promoting and distributing the company brand.
Provided inventory management support, developing RFP to standardize corporate proposal and bidding processes to ensure efficient fulfillment of client requirements.
Provided accounting support, developing and implementing efficient processes in handling local office payables, client billings ($50k monthly), account discrepancies, and vendor expense reporting, in accordance with established policies and standards.
Provided administrative support, coordinating overseas travel arrangements, meetings and corporate charity initiatives, including logistics and budget support for corporate events and holiday gatherings.
Education
LONDON SOUTH BANK UNIVERSITY London, UK (2005)
B.A. in Business, Coursework in Business, Management and Marketing
NIELS BROCK COPENHAGEN BUSINESS COLLEGE Copenhagen, Denmark (2003)
A.A. in Marketing, Marketing Economist Diploma Program
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