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Yyyyyy x. yyyyyy

- 2218 179th CT NE Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *








Dear Hiring Manager,




        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my baccalaureate degree in Business Management, and more than more than 9 years providing high-performance customer service, account management, relationship management, sales & marketing, and business operations support in the financial services, automotive certification, and furniture manufacturing sectors. I have recently worked with Carl Hansen & Son based in Shanghai, China as a Business Operations Manager for its furniture manufacturing operations in the Asia-Pacific markets. Prior to this, I xxxxxxs with AMCI in Beijing as a Senior Account Manager for an automotive certification and testing company with clients from prestige car brands. For more details, please take a moment to go through my resum .


In leveraging my sales, account management, customer service competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the xxxxxxy, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in generating repeat business, building a solid reputation in the markets, and a seamless working experience with colleagues in attaining shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forxxxxxxrd to hearing from you soon.








Attachment: Resum




Yyyyyy x. yyyyyy

- 2218 179th CT NE Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service/Relationship Management Operations Management

Qualifications Profile


    Dynamic, self-assured, and results-driven business management professional with more than 9 years providing high-performance customer service, account management, relationship management, sales & marketing, and business operations support in the financial services, automotive certification, and furniture manufacturing sectors.

-    Strong passion for delivering efficient and cost-effective customer service and account management.

-    Managed client accounts, building strong partnerships using a thorough understanding of their business and marketing challenges and using innovative approaches in addressing them.

-    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in resolving work and professional relationship issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while fostering teamwork across diverse ethnicities and demographics.


Key Expertise

Marketing & Sales

    B2B/B2C Marketing & Sales (Trad. & Online) Management

    Business Development

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Market Research & Planning

    Competitor Intelligence Analysis

    Event Management

    Product Presentation

    Concurrent Project/Program Management

Business Operations Management

    Strategic Planning & Execution

    Supply Chain Management

    Inventory/Xxxxxxrehouse Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Profitability Management


    Staff Supervision & Development

    Time Management

    Multilingual in Danish, English, & Chinese


    Online Apps: Salesforce CRM

    Productivity Tool: MS Office & MS Dynamics AX


Professional Experience


Carl Hansen & Son Ÿ Shanghai, China

Business Operations Manager Jan 2014 Jul 2016

    Manage and grow the furniture manufacturing business for 50+ clients within the Asia Pacific Region.

    Provide timely, professional and courteous customer service in addressing client requests for information, processing and fulfilling special orders, and addressing complaints.

    Oversee xxxxxxrehouse facilities in Hong Kong & Shanghai to bring high-visibility products closer and readily available to target markets, while improving process efficiencies in supply chain management decisions to contain carrying costs, and add to a satisfying customer experience.

    Develop strategies to explore market/business opportunities that bring new revenue sources and higher profitability.

    Serve a primary contact for resolving issues with SPO and Custom orders, supervising a 24-hour team addressing inquiries from a global clientele.

    Manage flow of finished goods from production to xxxxxxrehouse and onto the sales floor using advance supply chain technologies and best-of-breed practices in inventory management systems, performance standards, and procedures.

    Facilitate sxxxxxxtch approval for custom (COL/COM) orders to and from client/studios.

    Collaborate with production, finance, and sales teams to ensure seamless and efficient order fulfillment that enable status tracking and consistent information accessibility to worldwide clients.

    Serve as liaison officer ensuring smooth coordination between sales teams, headquarters, and clients.


AMCI Ÿ Beijing, China

Senior Account Manager Dec 2012 Dec 2013

    Managed high-yield accounts, developing strong business partnerships with clients by addressing their needs from a vantage point of having a thorough understanding of their business and marketing challenges.

    Planned, organized and staged all AMCI China's events that included product launches, branding event initiatives, and test drives for international prestige car brands such as BMW, MINI and Rolls Royce, among others.

    Established program timelines, managing on time deliverables, creative development, and vendor sourcing.

    Built and maintained professional vendor relationships that achieved acquisition cost advantages in ensuring profitable operations for a competitive edge against local and international competitors.

    Supervised pre-production and onsite execution teams, controlling daily workflows, defining work expectations, interacting with clients and vendors, conducting site surveys, as well as managing changes and their implications to associated projects and programs.





Yyyyyy x. yyyyyy

- 2218 179th CT NE Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Experis Finance Ÿ Seattle & Hong Kong

Senior Sales & Marketing Operations Professional Jul 2007 Jul 2012

    Developed and executed B2B marketing programs that included a sustained online marketing presence, webinars, roundtables, direct mail campaigns, email blasts, advertising, tradeshows, and speaking engagement for the Northwest and Hong Kong offices, ensuring adherence and alignment with company image in target markets.

    Collaborated with senior management in developing and executing marketing strategies that enabled the sales team to penetrate new markets and achieve sales targets.

    Implemented and maintained the Salesforce CRM application while exploring new promotion channels and joint-promotion opportunities that grow the business.

    Conducted regular market and competitor research to enhance marketing processes, expand customer databases, and adopt relevant technologies that created a competitive advantage in target markets.

    Identified emerging developments in social media and online marketing, developing and executing programs that harnessed the Internet s global reach in successfully promoting and distributing the company brand.

    Provided inventory management support, developing RFP to standardize corporate proposal and bidding processes to ensure efficient fulfillment of client requirements.

    Provided accounting support, developing and implementing efficient processes in handling local office payables, client billings ($50k monthly), account discrepancies, and vendor expense reporting, in accordance with established policies and standards.

    Provided administrative support, coordinating overseas travel arrangements, meetings and corporate charity initiatives, including logistics and budget support for corporate events and holiday gatherings.





B.A. in Business, Coursework in Business, Management and Marketing



A.A. in Marketing, Marketing Economist Diploma Program


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