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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Top Secret Security Clearance

Veteran, VRA, VEOA Eligible

30% or More Disabled


Core Competencies


Human Resource Management, Project Management, Budgeting, Organizational Management, Interpersonal Relationship Development, Analysis/Assessment, Client Support, SSI / SSA Involvement, Case Review, Decision Making, Problem Resolution, Applicant Interviewing, Applicant Tracking System, Oral/Written Communication, Colleague Support, MS Office Suite, EEO, Multi-Culturism, Efficiency Management, Performance Improvement, Time Management/Prioritization, Knowledgeability in Human Resources (HR) Methods, Principles, and Practices, and Employee Relations, Labor Relations and Employment Laws.


Professional Experience


May 2015 - Present

Social Security Administration

Greenville, SC

Hours Worked per Week: 40

Salary: $48,903 Annually

Supervisor: Reginald Haywood Phone: 0000 xxxxxx xxxx , xxxx , xxxxx 00000 May Contact: N/A

Claims Representative

Effectively interview applicants concerning initial/continuing eligibility for Medicaid Benefits/Supplemental Security Income (SSI) payments; diligently obtain and carefully review various data to evaluate validity/acceptability in establishing benefits entitlement, often assisting applicant in obtaining needed information and preparing any special determinations of fact to resolve discrepancies.


Perform any needed changes in living arrangements for institutionalized individuals to assure payment accuracy/timeliness, and adjudicate/authorize payments for benefits as well as eligibility for SSI program administered by Social Security Administration (SSA). Additionally responsible for conducting interviews and developing/investigating/resolving post-entitlement actions regarding SSI which may include suspension/resumption/termination of eligibility or payments.


Continually utilize subject matter expertise in providing technical guidance for colleagues regarding claims process; assist with filing for administrative appeals regarding benefits entitlement or program coverage. Also review cases to re-assess initial/post-eligibility decisions regarding individuals eligibility as well as continuing eligibility or SSI payment amounts, and determine non-medical issues in SSI re-considerations.

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Approve selection of representative payees for individuals unable to direct own affairs while diligently protecting SSA program integrity through use of identification, investigation and resolution of potential abuse situations; also provide referrals to meet additional needs of individuals. Responsible for authorizing advance SSI payments or one-time payment requests and continually protect individuals rights by assuring that claimants/personal representatives have gained full understanding of legal rights/obligations regarding social welfare/benefit programs. Also determine medical allowances for selected disability impairments, develop/maintain strong working relationships with third-parties as well as state DDS, and direct processing of Supplemental Nutrition Assistance Program applications, in alignment with prevailing policies/procedures.


June 2014 December 2014

Greenville Outpatient Clinic

Department of Veterans Affairs (VA)

Greenville, SC

Hours Worked per Week: 20

Salary: -0- - Non-Paid Work Experience

Supervisor: Kristie Eisenbrei Phone: 864.299.1600, x2622 May Contact

Administrative Assistant

Provided exceptional support for Clinic while serving as My Health e-Vet Liaison; assisted patients regarding education/enrollment/authentication/usage of program, coordinated behavior interviews for medical staff selection and facilitated staff meetings, including preparing agendas and recording meeting minutes. Worked closely with Nurse Manager and Lead Provider in scanning/faxing/copying/filing/mailing/other administrative assignments and ensured that all administrative requirements were prepared for inspections/drills.


Designed/implemented/managed supply tracking system in primary care and assisted Nurse Manager/Lead Provider in managing process improvement actions and overseeing reference/educational materials available for staff/patients. Continually applied/interpreted various regulations and written guidelines, interfaced with individuals from varied socioeconomic backgrounds to gain needed information and regularly utilized computer to perform administrative/clerical processes as well as to reconcile any discrepancies.


July 2013 June 2014

United States Army

Shaw AFB

Sumter, SC

Hours Worked per Week 60

Salary: $80,000 Annually

Supervisor: William Thornhill Phone: 803.885.8939 May Contact

Resource Manager

Skillfully managed $10M budget supporting Joint Chief of Staff/Non-JCS exercises and Theater Security Corporation events and provided liaison with intra-service/joint/other federal agencies. At Year-End Closeout, corrected $2.9M in unmatched disbursement and intermediate document errors and researched prior-year funding with contracting for closure of $1.3M in preparation for Tri-Annual Review.

Yyyyyy x. yyyyyy Page 3 of 7


Authored policies/memoranda and trained subordinates concerning processing of unit card payments and unauthorized commitments. Was responsible for precluding new contract negotiation resulting in savings for Army of $39,500 in storage fees and $700K+ for new facility construction by developing process improvements for staffing records with National Archives and Records Administration. Skillfully interpreted/applied laws, regulations and written guidelines, interfaced with personnel to gain needed information, performed variety of administrative/clerical actions, authored responses to technical inquiries and utilized computer to reconcile discrepancies as well draft other written materials.


Initiated procurement requests and employed Army s General Fund Enterprise Business System (GFEBS) to monitor/track commitments/obligation/expenditures on daily basis; regularly utilized exceptionally reliable/financially advantageous sources for requirements and budgetary constraints. Monitored/reconciled deliveries with directorate to assure charge accuracy, used prime vendors to gain goods/services most cost-effectively, consolidated budget/funding data for preparing budget estimates/cost analyses/other documentation in final form for submission and reported budget expenditures to staff personnel.


January 2012 July 2013

United States Army

Shaw AFB

Sumter, SC

Hours Worked per Week 60

Salary: $80,000 Annually

Supervisor: Anthony Hodges, GS-15 Phone: 803.885.8763 May Contact

Deputy Secretary of the General Staff (SGS)

Continually employed exceptional technical knowledge while collaborating with 19 staff directorates consisting of 2,300 personnel, five command posts and 12 subordinated commands, ensuring timely/accurate management of all assigned tasks while supporting redesign of scope/mission of Office of the SGS. Provided positive support for Command s staff actions, ensuring coordination/management of 2,100+ Command Group, United States Central Command (USCENTCOM) and Headquarters Department of the Army (HQDA) assignments.


Oriented/integrated 383 individuals into respective directorates and served as Command Group Budget Representative, Deputy Command Conference Manager and Command Facilities Representative. As Level 1 individual in General Fund Enterprise Business System, approved $74M+ and was approving official for $20,000/week in travel authorizations, scrupulously assuring entitlement accuracy; also was billing official for $65K in government purchase card requests, certified pay and leave requests for civilians, and regularly applied full range of civilian HR methods/principles/practices/evaluative methods to provide advisement/resolution of various complex issues.


January 2011 January 2012

United States Army

Fort Bragg, NC

Hours Worked per Week 60

Salary: $70,000 Annually

Supervisor: Jonathan Meisel Phone: 910.643.7411 May Contact

Budget Officer

Yyyyyy x. yyyyyy Page 4 of 7


Successfully identified/implemented multiple financial process improvements for Brigade by developing budgetary SOP and restructuring Brigade within GFEBS to allow higher levels of tracking expenditures/accuracy. Developed unfinanced requirement (UFR) submission/tracking system to support Brigade acquisition of $194K+ in UFRs during transition from FY2011, reclaimed $400K+ by properly managing Brigade travel accounts and diligently approved over 350 authorizations/vouchers on monthly basis while ensuring entitlements were appropriate.


Also managed Brigade s fiscal year close-out that resulted in full utilization of available resources without any over obligations ($9.75M), oversaw Official Mail budget that consisted of more than 60 direct/reimbursable customers in excess of $550,000, interpreted/applied regulations/written guidelines, communicated orally with large numbers of individuals from varied socioeconomic backgrounds, performed various administrative actions utilizing computer to reconcile discrepancies, replied to technical inquires and authored correspondence on variety of matters/issues.


March 2008 January 2011

United States Army

Fort Bragg, NC

Hours Worked per Week 60

Salary: $65,000 Annually

Supervisor: Robert DeLacy Phone: 910.907.4889 May Contact

Financial Manager

Expertly deployed/re-deployed two Financial Management Detachments to Middle East while maintaining property books for three detachments with no loss of equipment during arrival of new Commanders. Continually assured highest levels of training for detachments and that personnel were proficient in financial management; also deployed/re-deployed Financial Management Support Team to Joint Task Force-Haiti without loss of equipment or funds. Worked closely with Defense Military Pay Office to develop a Memorandum of Understanding with First Citizens Bank to ensure that contingency operations ran smoothly, and designed Financial Management Leader Professional Development Seminar for 75+ Battalion senior leaders to support increased understanding of Finance and employee benefits.


As Disbursing Agent for 3:1 Operational Assessment fielding that automated aged paper process of Purchase Order-Invoice-Vouchers (SF 44); applied/interpreted regulations and guidelines, spoke with multiple individuals from array of varied backgrounds to obtain needed information, utilized computer to conduct administrative activities, and authored correspondence to respond to technical inquiries as well as draft other written materials.


June 2005 March 2008

United States Army

Fort Hood, TX

Hours Worked per Week 60

Salary: $60,000 Annually

Supervisor: Terri Bradley Phone: 808.389.3123 May Contact

Personnel Manager

Yyyyyy x. yyyyyy Page 5 of 7


In this assignment provided exemplary Human Resources Administration for 1,800 personnel through eight direct reports; managed awards, evaluations, promotions, leaves of absence, relocations, retirements and payroll-related issues. Assured safety/regulatory compliance, facilitated quarterly Safety Stand-Down Days for Brigade, and developed/tracked safety training activities for subordinate units to assure regulation compliance.


Was tasked with multiple responsibilities as unit Equal Opportunity Officer that included quarterly training, managing formal investigations and performing array of HR-related procedures including new employee orientation that covered payroll benefits, life insurance and accountability, among other areas.


Developed monthly work schedules for 52 individuals and was successful in achieving a smoothly run, well-staffed 24/7 operation. Authored/distributed policies, SOPs and department safety guidelines, was responsible for $10,000 in monthly credit card expenses to meet departmental needs and oversaw various events including diversity programs, volunteer recognition activities and organizational balls; was commended for highly-successful $28,000 function.


During tenure in assignment gained important experience in managing military personnel records, processing reassignments, strength management, separations/transition services, soldier Actions, casualty, promotions, in/out personnel processing, managing ID cards, soldier readiness processing, contingency operations and other military personnel programs/actions. Regularly operated/maintained automated systems that accomplished such taskings as Army Trainee Requirements Reporting System (ATRRS), e-MILPO, Personnel Network (PERNET), Total Officer Personnel Management Information System (TOPMIS) and Enlisted Distribution and Assignment System (EDAS), and coordinated various personnel activities requiring outside Military Personnel Division (MPD) support with staff agencies, Commanders, service members/families.


Oversaw work performance of lower-level clerks and directed various activities involving recurring/routine or occasionally unusual procedural or substantive issues. Also compiled/analyzed data to identify trends/deficiencies/accomplishments and authored reports to management regarding results, including developing recommendations for process improvements.


June 2005 March 2008

United States Army

HHC, 57th Signal Battalion

Fort Hood, TX

Hours Worked per Week 60

Salary: $55,000 Annually

Supervisor: Susan Hardwick Phone: N/A Unit Deactivated May Contact: N/A

Logistics Manager

Yyyyyy x. yyyyyy Page 6 of 7


Was selected from among five candidates to assume responsibilities for directing $1.2M budget, assets valued at $225M and 1,200 personnel through 32 direct reports; also managed eight credit card accounts and a $15,000 monthly local purchase discretionary fund. Was successful in improving organizational safety infrastructure for personnel, negotiated $7.8M in contracts with domestic/international suppliers including Dell, Cisco Systems and Spectrum and managed property consolidation of seven operations over nine weeks while managing the domestic/international relocation of hundreds of personnel.


Skillfully saved $1.6M operating costs by escalating a $5.8M equipment upgrade two months ahead of schedule parameters; interpreted regulations, communicated orally with multiple individuals from varied socioeconomic backgrounds to gain needed information, performed various administrative/clerical activities, utilized computer to reconcile discrepancies and author correspondence covering technical inquiries as well as other written materials.


April 2004 June 2005

United States Army

C, 57th Signal Battalion

Fort Hood, TX

Hours Worked per Week 60

Salary: $50,000 Annually

Supervisor: Richard Ward Phone: N/A Unit Deactivated May Contact: N/A

Maintenance and Logistics Manager

Responsibilities included overseeing maintenance program for three companies; developed exceptional plan that deployed $45M in assets and 137 personnel to the Middle East. Led acquisition, transfer, tracking and return of technical equipment, reporting zero losses, and skillfully managed one week, multiple-trip transition of 40 personnel across 425 miles of hazardous terrain. Expertly transferred equipment to shipping sites and managed all aspects of overseas transport safety; successfully reduced costs by identifying/removing $15M in obsolete equipment from inventory roles and consistently sustained 95% operational readiness ratio, which was 5% above expectations.


April 2004 June 2005

United States Army

C, 57th Signal Battalion

Fort Hood, TX

Hours Worked per Week 60

Salary: $50,000 Annually

Supervisor: Richard Ward Phone: N/A Unit Deactivated May Contact: N/A

Communications Manager

In this concurrent role oversaw 44-member communications support group and $1M in highly technical equipment; successfully designed strategy for training personnel in voice/data equipment upgrades during three-month period. Skillfully structured/executed array of functions and events that were attended by up to 1,500 staff personnel with responsibilities that included coordinating logistics, speakers and budgets.

Yyyyyy x. yyyyyy Page 7 of 7


Education/ Commendations


Webster University, St. Louis, MO

Master of Arts, Human Resources, 2015

GPA: 3.58

Semester/Credit Hours: N/A


Webster University, St. Louis, MO

Master of Business Administration, 2011

GPA: 3.45

Semester/Credit Hours: N/A


Texas Christian University, Fort Worth, TX

Bachelor of Science, Education, 2001

GPA: 3.0

Semester/Credit Hours: N/A


Bronze Star

Meritorious Service Medals

Army Commendation Medals

Army Achievement Medals

Commandant s List

Combined Arms Support Command (CASCOM) Award

Rated: "Outstanding Performance Must Promote" in every appraisal




Member, Society for Human Resource Management, 2014

Member, Toastmasters International, 2014



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