Accomplished Business Intelligence (BI)/Analytics Report Developer with valuable, hands-on experience.

  Consistent, proven track record of leading projects and more than 14 years of experience with Oracle Business Intelligence Enterprise Edition (OBIEE) technology, including six years building dashboards and eight years providing online and classroom training.

  Strong understanding of data modeling, warehousing and integration, as well as database development.

  Excellent knowledge of Siebel CRM as well as Agile development methodology.

  Proficient with Windows; Microsoft Word, Excel, PowerPoint, Access, Project and Visio; HTML; and C.

  Trained more than 1,000 end users on a weekly basis over the past eight years at customer sites, including the U.S. Department of Defense and global Fortune 500 clients such as IBM and Capgemini.

  Coached more than 1,000 Oracle employees in both a classroom and webinar environment.

  Consulting experience in Informatica, SQL, ETL processes, Unix, Star Schemes and relational databases.

  Developed applications across many different industries, including telecommunications, transportation, hospitality and credit monitoring, among others.

Senior Principal Program Manager, Oracle Corp. Feb. 2006-Sept. 2016

  Showcased strong leadership skills while leading implementation of plans for BI projects for the Global Customer Support Organization, including scope of work, objectives and activities.

  Translated business requirements for key support features to meet BI reporting specifications.

  Implemented guidelines to ensure consistency and uniformity in dashboard design across the organization.

  Managed project schedule, design, development and deployment of a Live Chat application.

  Evaluated current business processes and customer-level metrics to identify opportunities for improvement and made recommendations to decision makers.

  Coordinated testing effort for project and tracked internal and external project risks.

  Collaborated with business leaders, users and stakeholders to provide key BI reporting to track usage, adoption, trends and KPIs on features, including preparing presentations on project improvements.

Accomplishments:

  Achieved a high adoption rate as a result of evangelizing the value proposition for Live Chat.

  Created operational reports and data visualization dashboards that provided easy monitoring of customer behavior trends.

Senior Principal Program Manager, Oracle Corp. Feb. 2006-Sept. 2016

Accomplishments (continued from page 1):

  Enabled managers to identify drivers for increasing customer satisfaction and loyalty and brand awareness after creating dashboards, KPIs and other operational reports.

  Increased effectiveness of executive KPI deck by incorporating graphic representation of data and trends.

Senior Principal Instructor, Siebel University Sept. 2000-Feb. 2006

  Created a web-based training format, as well as processes, for OLT courses.

  Trained partners, customers and employees on Siebel CRM and OBIEE, including designing and developing instructional materials for technical courses.

  Mentored new analytics instructors on modeling principles, concepts and techniques.

  Created high-quality videos by leveraging various multimedia authoring tools such as Camtasia.

Lead Trainer/Technical Lead Consultant, Cambridge Technology Partners Feb. 1994-Aug. 2000

  Performed as a DBA, C-Programmer and UNIX Administrator on projects that benefited Fortune 500 firms.

  Led Siebel CRM training before consultants in the Siebel practice across the globe.

Bachelor of Science (BS), Computer Science

Texas State University San Marcos, TX

Oracle Business Intelligence Foundation Suite Certified

Siebel Core Consultant Certified

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an accomplished Business Intelligence (BI)/Analytics Report Developer with valuable, hands-on experience. I have a consistent, proven track record of leading projects and more than 14 years of experience with Oracle Business Intelligence Enterprise Edition (OBIEE) technology, including six years building dashboards and eight years providing online and classroom training. Among my additional unique skills and qualifications:

  Trained more than 1,000 end users on a weekly basis over the past eight years at customer sites, including the U.S. Department of Defense and global Fortune 500 clients such as IBM and Capgemini.

  Coached more than 1,000 Oracle employees in both a classroom and webinar environment.

  Consulting experience in Informatica, SQL, ETL processes, Unix, Star Schemes and relational databases.

  Developed applications across many different industries, including telecommunications, transportation, hospitality and credit monitoring, among others.

  Strong understanding of data modeling, warehousing and integration, as well as database development.

  Excellent knowledge of Siebel CRM as well as Agile development methodology.

  Proficient with Windows; Microsoft Word, Excel, PowerPoint, Access, Project and Visio; HTML; and C.

I hold a Bachelor of Science (BS) in Computer Science from Texas State University. I am also Oracle Business Intelligence Foundation Suite Certified and Siebel Core Consultant Certified.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

abc@xyz.com