Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with an exceptional educational background which includes a Bachelor of Arts in Psychology from the University of Texas at Austin. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading large-scale projects, managing teams, and implementing innovative processes.

Staff Management Psychology Principles Office Administration Project Management

Microsoft Office Suite Community Involvement Vendor Management Field Research

Staff Training Inventory Management Procurement/Purchasing Restaurant Management

  Directed day to day operations within a fast-paced restaurant environment with a concentration on increasing customer satisfaction and productivity levels

  Supervise a cross-functional team which requires providing individualized coaching to staff members in addition to diffusing escalated customer service situations

  Create staff schedules for the hosting stand, monitor the overall cleanliness of the building, and monitor overall customer satisfaction levels

  Play a lead role in implementing corporate strategies within the restaurant level, facilitate labor cuts as needed, and assist in training new employees

  Coordinated daily customer service functions within the organization which included identifying customer preferences and making appropriate food/drink recommendations

  Utilized superior interpersonal and communication abilities to resolve difficult customer service situations and retain the customer s business

  Monitored food quality levels and ensure customer ordered were correct, assisted in training new staff members, and processed customer payments