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Yyyyyy x. yyyyyy

- 1505 Williams Creek Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Social/Human Services Manager/Administrator


Qualifications Profile


    Self-assured, people-centric, and results-driven sociologist with more than 9 years providing high-performance customer service in financial service, healthcare, and automotive industries.

-    Exhibited a strong passion for providing outstanding service in commercial and healthcare businesses that can readily benefit social service organizations in meeting community outreach and advocacies.

-    Ensured process efficiencies in charity programs, patient care, and healthcare administration.

    Highly detailed, well-organized, and resourceful to harness limited resources to achieve expected outcomes.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise


    Healthcare Operations Management

    Social Services Planning & Execution

    Patient Admission & Registration

    Customer Service Management

    Project / Program Management

    Medical Billing & Coding

    Relationship Management (Customers, Suppliers, Healthcare Practitioners, & the Public)

    Process/Workflow Improvement

    Inter-Office Coordination

    Personnel Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Apps: Epic System, & Patcom

    Office Tools: MS Office


Professional Experience


Baylor Scott and White Ÿ Xxxxxx, XXXXXX

Financial Assistance Specialist May 2016 Present

    Process incoming charity-related mail and charity applications from Epic system and Patcom, gathering data to support charity programs, and creating a financial worksheet for each charity account adjustments.

    Ensure that all charity approved accounts are fully documented to support adjustments.

Access Service Representative (Registration) Feb 2013 May 2015

    Conducted interviews with patients or family member to obtain and process demographic and financial data for registration, pre-certification, billing, and insurance eligibility verification for anticipated services.

    Assisted patients and their families to complete consent forms while addressing questions regarding consents.

    Admitted and registered patients, processing and completing HCFA required admission documents while verifying copies of insurance cards. Pre-registered patient accounts and performed daily audits to ensure registration accuracy.

    Processed check-outs, including payments, and completed required documentation for daily deposits.


Baylor University Medical Center Ÿ Xxxxxx, XXXXXX

Patient Care Technician (Nursing Administration Float Pool) 2009 - 2013

    Provided direct patient care, assisting the RN in implementing treatment intervention plans that met healthcare needs of resident patients, including medical examinations and diagnostic procedures.

    Assisted patients with A.M care, vital signs monitoring, preparation for surgical/medical procedures, glucose level checks, and clinical procedures such as obtaining body fluid specimens.

    Maintained patient rooms and used a proprietary database system to capture and retrieve patient data.


Sales Associate, Drivetime Auto Sales 2008 2009


Case Manager, Vision Regeneration 2007 2008


Education & Credentials


B.S. in Sociology, PAUL QUINN COLLEGE Ÿ Xxxxxx, XXXXXX


Professional Training & Certifications

    CPS Worker, State of Xxxxxx (On-Going) | CPR certification

Awards & Recognition

    Baylor Hospital Service of Excellence Candidate (2009)

    Paul Quinn College Academic Recognition (2005-2006)


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