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Dynamic Multimillion-Dollar Career Automotive Leader who offers a proven record of attaining a competitive advantage to promote insightful, change-driven dealership results. High-Caliber Self-Starter who contributes experience with CRM (i.e. DealerSocket, Higher Gear), eLeads, social media, digital correspondence (i.e. email blasts, texts), and other multimedia advertising and promotions initiatives. Visionary Professional who rises above sales challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving market scenarios to reach high profit levels. Excellent Communicator who develops relationships with decision-makers; sales, finance, and service teams; and customers to promote brand loyalty, and who leads dealership peers by example and with ethics and integrity.
Consistently staying up-to-date on automotive industry trends.
Driving key employee engagement via results-centric collaborations.
Recognizing sales associate assets to use key talents to one s best ability.
Developing creative and innovative solutions to business and sales challenges.
Emphasizing new methods of team building / coaching while overcoming obstacles.
Enhancing the customer experience via proven communication and interpersonal relations skills.
New & Used Car Manager
Capitalize on the opportunity to lead forward-thinking automotive sales, leasing, and service operations, including recruiting, training, mentoring, and managing a dynamic team of 3 sales managers, 2 business managers, and 12 sales consultants with minimal turnover. Expertly handle expense control while driving traffic to the showroom via internet, social media, and electronic media initiatives. Manage profit / loss while continually meeting with General Manager monthly to review financial statements from previous months.
Strategically manage new (352), used (90), and certified inventories.
Review Doc daily to ensure prior business has been accurately closed out.
Operate department with profit while maintaining average or exceed national CSI.
Sales Manager ￨ General Sales Manager
Utilized broad scope of industry knowledge toward recruiting, training, mentoring, and managing a profit-oriented team of dealership personnel, including monitoring job performance to adhere to specifications of processes and procedures. Established and re-engineered management methods to streamline operations and maximize sales. Developed new methods to deal with sales challenges and opportunities, including factual data, competitive circumstances, and probable consequences while developing new sales solutions.
Conducted ongoing business analysis to evaluate quality, productivity, and efficiency.
Set aggressive department goals, authorized expenditures, and implemented key policies.
Developed and implemented new staff retention programs to boost morale and productivity.
Created team training presentations for sales finance using revolving and closed-end programs.
General Sales Manager
Maximized bottom-line performance by continually ensuring the fast-paced dealership was meeting new and / or used sales goals, including achieving gross on units sold to exceed monthly and annual objectives.
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General Sales Manager
Trained, coached, mentored, and managed a top-performing team of 3 managers, 10 salespeople, and support staff to ensure compliance with policies and procedures. Coordinated and implemented companywide advertising and marketing strategies, and collaborated with media to coordinate advertising for print and radio and develop key programs. Organized special events and activities to promote services.
Increased overall CSI and sales levels via targeted marketing and planning.
Controlled expenses of variable operations via stellar department management.
Demonstrated ongoing knowledge of key and up-to-date automotive finance principals.
Upheld Lexus Elite status 1 of only 4 dealerships nationwide held for 18+ consecutive years.
General Sales Manager
Drove business growth by recruiting, training, mentoring, and managing a customer service-oriented team of associates, including leading daily sales meetings to discuss objectives, new deal flow, and contracts in transit. Led targeted decision-making across NPI and sales certification initiatives for all staff and management, including ensuring sales teams were profitable while cost-effectively managing expenses.
Supported teams throughout sales processes, including closing lucrative deals.
Trained finance personnel to consistently achieve monthly increases in gross profits.
Recognized as a management participant meeting with GM to review sales staff performance.
General Manager ￨ Executive Manager
Collaborated with department heads to achieve monthly forecasts and guarantee departments operated within budgets. Reviewed Doc daily to ensure prior business was accurately reconciled, and verified bank balance withdrawals and deposits with incentives paid. Regularly interfaced with owner to discuss business plan, advertising, inventory, budget, and profitability. Expertly controlled inventory and labor expenses.
Met with factory reps to build and sustain positive dealer relationships.
Consistently ensured operating decisions were made to protect dealership integrity.
Collaborated among controller and owner to discuss finances and operating expenses.
F&I Manager ￨ Used Car Manager
Played a vital role in managing compliance to protect dealer from legal actions and improper disclosures, including finalizing contracts among dealerships and customers. Submitted details for approval and funding.
Mentored and managed a profit-centric team of 15 sales agents.
Grew sales to average 125+ used cars monthly with $300,000+ in gross sales.
Presented used car products and sold car repair service solutions for dealership profits.
Honda-Acura ￨ Toyota-Lexus ￨ Nissan-Infinity
E-Leads ￨ AutoBase ￨ Higher Gear ￨ DealerSocket
V-Auto ￨ AAX ￨ ADP ￨ Reynolds & Reynolds ￨ PBS
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