Yyyyyy x. yyyyyy

Eager to contribute outstanding experience in Supply Chain, Analysis & Reporting and toward supporting a dynamic organization in optimizing bottom-line performance

Analysis & Reporting ~ Customer Service Management ~ Materials Planning

Order Fulfillment ~ Team-Building ~ Training ~ Cost Reduction Strategies ~ Problem Solving

         Seasoned background in full-scope supply chain management spanning procurement, production planning and scheduling, forecasting, supplier management, inventory control, and customer relations support.

         Constantly strive to maximize profitability, product integrity, cost control, and sustainability through outstanding forecasting, problem solving, and negotiating capabilities.

         Evaluate existing processes and procedures to rapidly implement solutions and controls that enhance supply chain functions and generate considerable cost savings.

         Excellent leadership experience encompassing functional areas such as project coordination, forecasting, MRP coordination, sales and profit margin optimization, and contract administration.

         Adept at micro-level planning and preparing reports for upper management to meticulously track progress and monitor achievement of goals and key performance indicators.

         Exceptional talents in coordinating supply chain activities while ensuring adherence to defined budgets.

         Outstanding abilities in interfacing with key stakeholders to control risk, propel forward-moving efforts, contain costs, and fuel continuous improvement across multiple projects concurrently.

Jarden Leisure and Entertainment (acquired by Newell Rubbermaid in 2015), Daleville, IN, 2005 to Present

Customer Service Manager (2013 to Present)

         Align, mobilize, empower, and motivate team of eight in achieving or exceeding goals for key metrics such as fill rate and on-time delivery for $750M in products annually.

         Generate and submit regular reports to management while ensuring accurate invoicing system controls.

         Structure touchless order process, invoicing, shipping, and warehouse operations nationwide to ensure most efficient product availability at lowest cost.

         Supervise customer service coordinators and provide training on SAP, shipping and distribution, correspondence, product availability, and EDI (electronic data interface) management.

         Scrutinize customer service performance metrics to continually track individual and group productivity, and drive measurable improvements through new processes, analytic and reporting tools, and professional development opportunities.

         Proactively partner with IT personnel to test and validate changes to SAP.

         Presented with Special Achievement Award for setting up recycling program as part of Quality Work Group.

Customer Support Specialist / VMI Analyst (2009 to 2013)

         Cultivated exceptional customer relationships by maintaining service levels via online replenishment systems and meticulous seasonal and promotional planning.

         Performed SKU forecasting/profiling, evaluated products, and reported on performance.

         Closely monitored customer support activity to foster continuous improvement through new processes, development of analytic and reporting tools, and increasing knowledge base and skill sets of direct reports.

         Applied sharp organizational skills toward monitoring LC orders, orchestrating new product and customer set-ups, reviewing margins, and supporting consumer affairs department.

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         Ensured consistent vendor compliance by seamlessly coordinating efforts with customer service and shipping departments.

Production Planner / Scheduler (2005 to 2009)

         Spearheaded supply replenishment planning and execution for finished goods and select component-level items.

         Formulated working capital plan to support target customer service levels (fill rate and on-time ship).

         Proficiently maintained target inventory levels for finished goods and select components and/or raw materials based on factors such as demand and supply variability, inventory accuracy, target customer service levels, supply capacity, total replenishment lead time, and overall supply risk.

         Executed and modified supply plan to meet targets within changing environment in close cooperation with vendors and manufacturing groups.

         Methodically devised forecasts and generated purchase orders, production orders, and master schedules.

EMAR Inc., Muncie, IN, 1998 to 2002

Senior Buyer

         Efficiently and cost-effectively governed planning and purchasing of $1M in direct materials.

         Leveraged solid expertise in part standardization, value analysis, alternative source development, and negotiations to successfully reduce total material cost.

         Increased inventory accuracy and expedited cycle time by resourcefully introducing fastener and electrical programs.

         Analyzed and enhanced supplier delivery performance to lower material shortages and accelerate lead times.

ABB Power T&D Company, Muncie, IN, 1995 to 1998

Customer Information Coordinator (1997 to 1998)

         Awarded promotion to collect and coordinate critical data required for instruction manuals which are shipped with transformers.

         Joined forces with Engineers to detect and effectively eliminate errors in instructions for installation, assembly, and shipping of product.

Planner / Buyer Assistant (1995 to 1996)

         Performed planning and purchasing via MRP system and handled associated administrative tasks.

         Set up new software and building information to create database in SYMIX and migrated data from Dunn and Bradstreet system.

         Participated in preparing BOMs (bills of materials) and efficiently transferred purchasing files from local database to overseas location to ensure business continuity.

ISO 9001 Quality Implementation and Standards

ISO 9001 Internal Auditor

Silver Certification: VMI Analyst

Completed numerous courses and seminars in project management, customer service, sales strategies, inventory control, loss prevention, time management, leadership, and performance assessment

Microsoft Office Suite (Excel, Word, PowerPoint), SYMIX purchasing system, Dunn & Bradstreet purchasing system, Supply Management Information System, OSAS database, Axapta, SAP