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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com
Eager to contribute hospitality background, leadership skills, and property management experience toward supporting a dynamic organization in optimizing bottom-line performance.
Property Management ~ Administrative Leadership ~ Hotel Operations ~ Guest/Resident Relations
Maintenance ~ Sales and Marketing ~ Office Management ~ Problem Solving ~ Vendor Negotiations
Profile
Excel at property management encompassing maintenance, building security, office administration, tenant/resident relations, personnel leadership, sales & marketing, leasing/rental agreements, collections, and unit inspections.
Exemplary expertise in strategic planning, purchasing, vendor relations, and ensuring budget compliance.
Cultivate strong resident relations through exceptional relationship-building, listening, problem solving, and communication skills.
Excellent track record of attaining and exceeding fiscal goals and objectives.
Fluent in Spanish/Portuguese; able to motivate, train, counsel, and empower cross-functional teams dedicated to delivering matchless customer service, vital to optimizing guest/resident satisfaction.
Excel throughout the complete range of hotel operations including front desk, guest services, sales, financial administration, inventory control, and regulatory compliance.
- Leverage sharp analytical abilities to assess and optimize hotel s fiscal performance, profitability, cost control, and revenue opportunities.
Consistently focus on enhancing guest relations to attain and maintain excellent occupancy levels and repeat business; demonstrated strengths in maximizing RevPAR (revenue per available room).
Adept at analyzing business operations to determine and enhance fiscal performance, competitive positioning, profitability, and revenue opportunities.
Notary Public.
Professional Experience
FirstService Residential - The Prado, West Palm Beach, FL, 2012 to Present
Assistant Property Manager 2014 to Present
Administrative Assistant 2012 to 2014
Collaboratively steer the complete spectrum of daily operations at condo association comprised of 304 residential and three commercial units.
Support full-scope maintenance activities by contacting vendors for landscaping, HVAC, fire alarm, security, building access, and information technology.
Perform a vast range of administrative functions including weekly report preparation, invoice processing, payroll coding, scheduling use of clubroom and conference room, new resident orientations, processing payments and deposits, and maintaining up-to-date resident database.
Monitor front desk operations to ensure optimal tenant / owner relations.
Schedule deliveries and residential move-ins and move-outs, monitor adherence to safety rules and regulations, and release security deposits upon inspection of premises.
Apply polished organizational skills toward managing leased parking spaces and storage units for association and unit owners.
Order office and janitorial supplies and equipment according to defined purchasing procedures.
Continued ►
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Draft and distribute notices to all residents including annual/special meeting notices, amendments to building documents, Board agenda/minutes, and committee reports.
Prepare, process, schedule, and update all move-in/out packages for purchases, sale, and leases.
Maintain association s website by uploading forms and documents related to the association such as Board minutes, condominium documents, master insurance forms, emergency contacts, hurricane preparedness, FAQs, manager s report, financials, and board and management notices.
- Successfully re-registered all building residents/owners and re-programmed all unit key fobs.
- Recognized and praised as the heart of the condo association by several Board members.
- Frequently negotiated with vendors to ensure cost containment and maximum value.
Hilton Garden Inn, West Palm Beach, FL, 2011 to 2012
Guest Service Representative
Processed reservation requests and associated billing, and facilitated seamless check-ins and check-outs.
Greeted guests, liaised frequently with housekeeping to optimize efficiency, and advised guests regarding hotel services and offers.
Swiftly responded to guest complaints and problems to attain satisfaction and a positive hotel reputation.
Haywood Park Hotel and Promenade, Asheville, NC, 2011
Guest Service Agent Front Desk
Greeted customers, assigned rooms, explained hotel policies and procedures, and delivered unparalleled customer service.
Demonstrated an exceptional blend of listening skills, problem solving abilities, empathy, and diplomacy to ensure continuous guest satisfaction.
Performed various administrative tasks such as processing reservations and billing activities.
Hampton Inn, Gainesville, VA, 2008 to 2011
Assistant General Manager
Steadily advanced through a series of promotions (Front Desk Manager; Guest Service Agent) based on exceptional performance.
Orchestrated efforts to capture and sustain top levels of guest service & satisfaction and quality.
Resourcefully formulated high-impact sales and marketing plans to maximize occupancy and ADR.
Championed QA inspections which resulted in six consecutive Outstanding scores above 90%.
Extensively supported fiscal processes related to accounts payable and receivable, bank deposits, ordering supplies, posting guest charges, and approving adjustments.
Played a pivotal role in positioning hotel to exceed goals for revenue and profit.
Exercised strong leadership talents in delegating tasks to front office personnel, creating staff schedules, supervising employees, and fostering a cohesive workplace environment.
Reserved rooms for meetings and conferences, and closely partnered with housekeeping, sales, maintenance, and catering to ensure superior guest service.
Chosen and awarded as Employee of the Month in February 2008 in recognition of excellent performance.
Prior Background:
Sales / Customer Service, Siciliano Bookstore, Sao Paulo, Brazil, 2005 to 2006
Event Coordinator, In House Events, Sao Paulo, Brazil, 2002 to 2005
Intern, Groups and Events, Casa Grande Hotel Resort & Spa (5-star) Sao Paulo, Brazil, 1999 to 2001
Education & Credentials
BS Degree, Hospitality & Tourism, University Anhembi Morumbi, S o Paulo, SP, 2002
Community Association Manager (CAM) License
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com
DATE
HIRING AGENT NAME
TITLE
COMPANY NAME
ADDRESS
CITY/STATE/ZIP CODE
Dear__________________:
I am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As indicated in the accompanying resume, I bring to you considerable expertise in both hotel operations and property management. I possess inherent managerial skills which can be leveraged to train, motivate, and direct service-driven personnel, steer consistent regulatory compliance, enforce health and safety protocols, and achieve extraordinary levels of guest and resident satisfaction. To complement these qualifications, I offer remarkable organizational, budgeting, marketing, and relationship-building skills which are paramount in operations leadership.
As a proactive contributor to your organization, you will find me to be an accomplished and personable professional committed to supporting you in achieving your objectives through superior performance and initiative. I am confident that I could be a valuable asset to (INSERT NAME OF ORGANIZATION) and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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